Question 1

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

Accepted Answer

prewriting

Question 2

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

Accepted Answer

A) send an e-mail. 
B) meet in person with each team member. 
C) call a team meeting. 
D) write a short team report. 
A) send an e-mail. 
B) meet in person with each team member. 
C) call a team meeting. 
D) write a short team report. A

Question 3

Courteous business messages

Accepted Answer

A) avoid using words that sound demanding or preachy. 
B) often turn demands into rhetorical questions. 
C) avoid hostility or anger. 
D) All answer choices are correct. 
A) avoid using words that sound demanding or preachy. 
B) often turn demands into rhetorical questions. 
C) avoid hostility or anger. 
D) All answer choices are correct. D

Question 4

Which of the following demonstrates effective business writing?

Accepted Answer

A) An Asian CEO was the keynote speaker. 
B) An African-American man was the next customer. 
C) A record number of Japanese investors are purchasing real estate in the United States. 
D) Mr. Hernandez, a Mexican, is my boss. 
A) An Asian CEO was the keynote speaker. 
B) An African-American man was the next customer. 
C) A record number of Japanese investors are purchasing real estate in the United States. 
D) Mr. Hernandez, a Mexican, is my boss.

Question 5

When writing a business message, you should always write it from your perspective.

Accepted Answer

A) True 
 B)False

Question 6

Using the "you" view is an effective way for writers to avoid taking on blame in business messages.

Accepted Answer

A) True 
 B)False

Question 7

You are selecting a channel for sending your message. Which of the following is an important factor to consider when making this decision?

Accepted Answer

A) Amount and speed of feedback and interactivity required 
B) Cost of the channel 
C) Confidentiality and sensitivity of the message 
D) You should consider all of these. 
A) Amount and speed of feedback and interactivity required 
B) Cost of the channel 
C) Confidentiality and sensitivity of the message 
D) You should consider all of these.

Question 8

Business writers who use words such as interrogate , remuneration , and terminate are using language many readers would consider

Accepted Answer

A) slang. 
B) conversational. 
C) jargon. 
D) unfamiliar. 
A) slang. 
B) conversational. 
C) jargon. 
D) unfamiliar.

Question 9

Whenever possible in business writing, substitute longer, less familiar words for shorter, simpler words.

Accepted Answer

A) True 
 B)False

Question 10

During the second phase of the writing process, you conduct research,

Accepted Answer

A) clarify the audience demographics, and edit word choices. 
B) anticipate audience reaction, and adapt the message. 
C) organize ideas, and compose the message. 
D) evaluate message effectiveness, and revise as needed. 
A) clarify the audience demographics, and edit word choices. 
B) anticipate audience reaction, and adapt the message. 
C) organize ideas, and compose the message. 
D) evaluate message effectiveness, and revise as needed.

Question 11

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

Accepted Answer

The answer of Putting yourself in the receiver's shoes to...

Question 12

One technique that improves business writing is the use of  empathy , which allows you to adapt the message to the readers' needs. An acronym that you should keep in mind to help you do this is

Accepted Answer

A) FIFO. 
B) ROI. 
C) WIIFM. 
D) FYI. 
A) FIFO. 
B) ROI. 
C) WIIFM. 
D) FYI.

Question 13

When preparing a business message, you should make your writing audience oriented. Audience oriented means

Accepted Answer

A) writing to solve a problem or convey information. 
B) attempting to get your audience to believe and accept your message. 
C) presenting ideas clearly but concisely. 
D) concentrating on looking at the message from the receiver's perspective. 
A) writing to solve a problem or convey information. 
B) attempting to get your audience to believe and accept your message. 
C) presenting ideas clearly but concisely. 
D) concentrating on looking at the message from the receiver's perspective.

Question 14

____________________ describes technical or specialized terms within a field.

Accepted Answer

The answer of ____________________ describes technical or specialized terms within...

Question 15

You are more likely to achieve your communication goals if you profile your audience and shape the message to that profile.

Accepted Answer

A) True 
 B)False

Question 16

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

Accepted Answer

The answer of Sam is collecting and organizing information for...

Question 17

Which of the following sentences about jargon is most accurate?

Accepted Answer

A) Jargon should never be used in business writing. 
B) Jargon is generally understood by both insiders and outsiders within a field. 
C) Effective business communicators know to include some jargon within any message to demonstrate their intelligence and command of the English language. 
D) Jargon should be used only when the audience will understand it. 
A) Jargon should never be used in business writing. 
B) Jargon is generally understood by both insiders and outsiders within a field. 
C) Effective business communicators know to include some jargon within any message to demonstrate their intelligence and command of the English language. 
D) Jargon should be used only when the audience will understand it.

Question 18

Which of the following sentences is written in  active  voice?

Accepted Answer

A) You will be given your password upon completing the form. 
B) We will provide your password after you have completed the form. 
C) Your password will be given to you after you complete the form. 
D) All of the sentences use active voice. 
A) You will be given your password upon completing the form. 
B) We will provide your password after you have completed the form. 
C) Your password will be given to you after you complete the form. 
D) All of the sentences use active voice.

Question 19

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

Accepted Answer

A) evaluate for effectiveness. 
B) assess the cost of the selected delivery channel. 
C) solve the problem. 
D) forward the document to the publishing department. 
A) evaluate for effectiveness. 
B) assess the cost of the selected delivery channel. 
C) solve the problem. 
D) forward the document to the publishing department.

Question 20

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

Accepted Answer

A) investigating background information. 
B) composing your message. 
C) adapting your message to the audience. 
D) looking for previous company documents on the topic. 
A) investigating background information. 
B) composing your message. 
C) adapting your message to the audience. 
D) looking for previous company documents on the topic.

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

Courteous business messages

Which of the following demonstrates effective business writing?

When writing a business message, you should always write it from your perspective.

Using the "you" view is an effective way for writers to avoid taking on blame in business messages.

You are selecting a channel for sending your message. Which of the following is an important factor to consider when making this decision?

Business writers who use words such as interrogate , remuneration , and terminate are using language many readers would consider

Whenever possible in business writing, substitute longer, less familiar words for shorter, simpler words.

During the second phase of the writing process, you conduct research,

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

One technique that improves business writing is the use of empathy , which allows you to adapt the message to the readers' needs. An acronym that you should keep in mind to help you do this is

When preparing a business message, you should make your writing audience oriented. Audience oriented means

____________________ describes technical or specialized terms within a field.

You are more likely to achieve your communication goals if you profile your audience and shape the message to that profile.

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

Which of the following sentences about jargon is most accurate?

Which of the following sentences is written in active voice?

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

Succeeding in the Mobile and Social Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 2: Planning Business Messages

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

Courteous business messages

Which of the following demonstrates effective business writing?

When writing a business message, you should always write it from your perspective.

Using the "you" view is an effective way for writers to avoid taking on blame in business messages.

You are selecting a channel for sending your message. Which of the following is an important factor to consider when making this decision?

Business writers who use words such as interrogate , remuneration , and terminate are using language many readers would consider

Whenever possible in business writing, substitute longer, less familiar words for shorter, simpler words.

During the second phase of the writing process, you conduct research,

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

One technique that improves business writing is the use of empathy , which allows you to adapt the message to the readers' needs. An acronym that you should keep in mind to help you do this is

When preparing a business message, you should make your writing audience oriented. Audience oriented means

____________________ describes technical or specialized terms within a field.

You are more likely to achieve your communication goals if you profile your audience and shape the message to that profile.

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

Which of the following sentences about jargon is most accurate?

Which of the following sentences is written in active voice?

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

Succeeding in the Mobile and Social Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters