Question 1

Which of the following is true of quality circles?

Accepted Answer

A) They extend participative decision making into teams. 
B) They are included in total quality management. 
C) They are empowered to act on their own recommendations. 
D) They are generated from the top down. 
A) They extend participative decision making into teams. 
B) They are included in total quality management. 
C) They are empowered to act on their own recommendations. 
D) They are generated from the top down.

Question 2

_____ is the first step in the decision-making process.

Accepted Answer

A) Identifying the objective of a decision 
B) Recognizing the real problem 
C) Gathering information relevant to a problem 
D) Evaluating different courses of action 
A) Identifying the objective of a decision 
B) Recognizing the real problem 
C) Gathering information relevant to a problem 
D) Evaluating different courses of action

Question 3

A quality circle is a team that is part of an organization's structure and is empowered to act on its decisions regarding product and service quality.

Accepted Answer

A) True 
 B)False

Question 4

Participation buffers employees from the negative experiences of organizational politics.

Accepted Answer

A) True 
 B)False

Question 5

Research indicates that _____.

Accepted Answer

A) women are more risk averse than men 
B) younger managers are more risk averse than more experienced managers 
C) successful managers are more risk averse than unsuccessful managers 
D) men are more risk averse than women 
A) women are more risk averse than men 
B) younger managers are more risk averse than more experienced managers 
C) successful managers are more risk averse than unsuccessful managers 
D) men are more risk averse than women

Question 6

Describe the effects of participation in decision making.

Accepted Answer

Answers will vary. Participative decisio

Question 7

Identify a true statement about the rational model of decision making.

Accepted Answer

A) It fails to reflect the reality of managerial decision making. 
B) It assumes that a decision maker is not aware of all the possible alternatives. 
C) It considers time constraints and limits to human knowledge in decision making. 
D) It captures the realistic way of decision making. 
A) It fails to reflect the reality of managerial decision making. 
B) It assumes that a decision maker is not aware of all the possible alternatives. 
C) It considers time constraints and limits to human knowledge in decision making. 
D) It captures the realistic way of decision making.

Question 8

Describe the effect of diversity and culture on decision making.

Accepted Answer

Answers will vary. Styles of decision ma

Question 9

Which of the following preferences is used in the first step of the Z problem-solving model to gather information about a problem?

Accepted Answer

A) Feeling 
B) Sensing 
C) Intuiting 
D) Thinking 
A) Feeling 
B) Sensing 
C) Intuiting 
D) Thinking

Question 10

Incubation means seeking out new experiences and opportunities to learn because creativity grows from a base of knowledge.

Accepted Answer

A) True 
 B)False

Question 11

In the context of decision making, which of the following is a limitation that is shared by the rational model, the bounded rationality model, and the Z problem-solving model?

Accepted Answer

A) The lack of acknowledgement of time constraints and limits to human knowledge. 
B) A decision maker's unwillingness to abandon a bad decision. 
C) The failure to consider the role of emotion in decision making. 
D) A decision maker's failure to use nonpreferences to make effective decisions. 
A) The lack of acknowledgement of time constraints and limits to human knowledge. 
B) A decision maker's unwillingness to abandon a bad decision. 
C) The failure to consider the role of emotion in decision making. 
D) A decision maker's failure to use nonpreferences to make effective decisions.

Question 12

The second step of decision making involves:

Accepted Answer

A) determining what is to be accomplished by a decision. 
B) gathering information relevant to a problem. 
C) selecting the best course of action. 
D) recognizing the need for a decision. 
A) determining what is to be accomplished by a decision. 
B) gathering information relevant to a problem. 
C) selecting the best course of action. 
D) recognizing the need for a decision.

Question 13

In the context of decision making, _____ has been described as the ability to know or recognize quickly and readily the possibilities of a situation.

Accepted Answer

A) preparation 
B) intuition 
C) verification 
D) illumination 
A) preparation 
B) intuition 
C) verification 
D) illumination

Question 14

In the context of social decision schemes, the _____ predicts that the correct decision will emerge as an increasing number of members realize its appropriateness.

Accepted Answer

A) majority-wins rule 
B) truth-wins rule 
C) two-thirds majority rule 
D) first-shift rule 
A) majority-wins rule 
B) truth-wins rule 
C) two-thirds majority rule 
D) first-shift rule

Question 15

Identify an assumption of the bounded rationality model of decision making.

Accepted Answer

A) Managers make decisions by rules of thumb, or heuristics. 
B) Managers are aware of all the possible alternatives. 
C) Managers recognize that their conception of the world is complex. 
D) Managers choose the best alternative after thorough analysis. 
A) Managers make decisions by rules of thumb, or heuristics. 
B) Managers are aware of all the possible alternatives. 
C) Managers recognize that their conception of the world is complex. 
D) Managers choose the best alternative after thorough analysis.

Question 16

To develop the left half of the brain, one can:

Accepted Answer

A) ask what-if questions. 
B) engage in play. 
C) follow one's intuition. 
D) set goals to complete a task. 
A) ask what-if questions. 
B) engage in play. 
C) follow one's intuition. 
D) set goals to complete a task.

Question 17

In the context of the Z problem-solving model, which of the following preferences is used to generate alternatives?

Accepted Answer

A) Feeling 
B) Sensing 
C) Intuiting 
D) Thinking 
A) Feeling 
B) Sensing 
C) Intuiting 
D) Thinking

Question 18

Those prone to making risky decisions are more likely to take the lead in group discussions.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true of quality teams?

Accepted Answer

A) They emphasize the generation of ideas. 
B) They operate in parallel fashion to an organization's structure. 
C) They extend participative decision making into teams. 
D) They make data-based decisions about improving product and service quality. 
A) They emphasize the generation of ideas. 
B) They operate in parallel fashion to an organization's structure. 
C) They extend participative decision making into teams. 
D) They make data-based decisions about improving product and service quality.

Question 20

Which of the following is a symptom of groupthink?

Accepted Answer

A) Illusions of group immorality 
B) Illusions of vulnerability 
C) Low group cohesiveness 
D) Peer pressure 
A) Illusions of group immorality 
B) Illusions of vulnerability 
C) Low group cohesiveness 
D) Peer pressure

Which of the following is true of quality circles?

_____ is the first step in the decision-making process.

A quality circle is a team that is part of an organization's structure and is empowered to act on its decisions regarding product and service quality.

Participation buffers employees from the negative experiences of organizational politics.

Research indicates that _____.

Describe the effects of participation in decision making.

Identify a true statement about the rational model of decision making.

Describe the effect of diversity and culture on decision making.

Which of the following preferences is used in the first step of the Z problem-solving model to gather information about a problem?

Incubation means seeking out new experiences and opportunities to learn because creativity grows from a base of knowledge.

In the context of decision making, which of the following is a limitation that is shared by the rational model, the bounded rationality model, and the Z problem-solving model?

The second step of decision making involves:

In the context of decision making, _____ has been described as the ability to know or recognize quickly and readily the possibilities of a situation.

In the context of social decision schemes, the _____ predicts that the correct decision will emerge as an increasing number of members realize its appropriateness.

Identify an assumption of the bounded rationality model of decision making.

To develop the left half of the brain, one can:

In the context of the Z problem-solving model, which of the following preferences is used to generate alternatives?

Those prone to making risky decisions are more likely to take the lead in group discussions.

Which of the following is true of quality teams?

Which of the following is a symptom of groupthink?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 10: Decision Making by Individuals and Groups

Which of the following is true of quality circles?

_____ is the first step in the decision-making process.

A quality circle is a team that is part of an organization's structure and is empowered to act on its decisions regarding product and service quality.

Participation buffers employees from the negative experiences of organizational politics.

Research indicates that _____.

Describe the effects of participation in decision making.

Identify a true statement about the rational model of decision making.

Describe the effect of diversity and culture on decision making.

Which of the following preferences is used in the first step of the Z problem-solving model to gather information about a problem?

Incubation means seeking out new experiences and opportunities to learn because creativity grows from a base of knowledge.

In the context of decision making, which of the following is a limitation that is shared by the rational model, the bounded rationality model, and the Z problem-solving model?

The second step of decision making involves:

In the context of decision making, _____ has been described as the ability to know or recognize quickly and readily the possibilities of a situation.

In the context of social decision schemes, the _____ predicts that the correct decision will emerge as an increasing number of members realize its appropriateness.

Identify an assumption of the bounded rationality model of decision making.

To develop the left half of the brain, one can:

In the context of the Z problem-solving model, which of the following preferences is used to generate alternatives?

Those prone to making risky decisions are more likely to take the lead in group discussions.

Which of the following is true of quality teams?

Which of the following is a symptom of groupthink?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters