Exam 10: Organizations, Communities, and Groups

The two key factors that determine overall level of performance for an organization are

The strategy of management by objectives is to begin with the desired outcome and work backward.

The style of management which asserts that involved and committed workers are key to increased productivity and which implements "quality circles" is

The autocratic model fails to generate much of a commitment among the workers to accomplish organizational goals.

Facilitating radical social change is an emphasis of the social planning model.

Under autocratic conditions in organizations, the workers' role is obedience to management.

The custodial model of organizations focuses on the need for managers to conduct scientific analyses of the workplace.

Knopf identified several types of behavior patterns that helping professionals choose in dealing with bureaucracies. The ______ is skillful at ignoring rules and procedures, is frequently lonely, is often reprimanded for incorrectly filling out forms, and has a low investment in the system or in helping clients.

The collegial model of organizations leads to a sense of self-discipline because employees feel an internal obligation to produce high-quality work.

A nursing home can be considered both an organization and a community.

A collectivity of individuals gathered together to serve a particular purpose is called a(n)________.

Theory Y managers view employees as being incapable of much growth.

Theory X managers believe that

Explain three value conflicts between helping professionals and bureaucracies. Choose three of Knopf's "tips for surviving in a bureaucracy" that you think will be especially useful to you.