Question 1

Meeting the multiple needs of individuals and coordinating communications between families and agencies were two functions of: ​

Accepted Answer

A) Henry Street Settlement House. 
B) Home Service Corps. 
C) Hull House. 
D) the Massachusetts School. 
A) Henry Street Settlement House. 
B) Home Service Corps. 
C) Hull House. 
D) the Massachusetts School. B

Question 2

The different ways case managers perceive their roles has been reflected in which way? ​

Accepted Answer

A) The increases in financial constraints 
B) The trends in federal legislation 
C) The goals of managed care 
D) The changes in job titles 
A) The increases in financial constraints 
B) The trends in federal legislation 
C) The goals of managed care 
D) The changes in job titles D

Question 3

The basic concept of managed care as developed in the 1930s was to: ​

Accepted Answer

A) combat the rising cost and decreasing quality of health care. 
B) guarantee a defined set of services for a negotiated fee. 
C) increase the self-sufficiency of families who received federal aid. 
D) recognize the multiplicity of human needs and coordinate care. 
A) combat the rising cost and decreasing quality of health care. 
B) guarantee a defined set of services for a negotiated fee. 
C) increase the self-sufficiency of families who received federal aid. 
D) recognize the multiplicity of human needs and coordinate care. B

Question 4

Gathering information, assessing needs, and determining treatment strategies are all parts of the method of helping individuals called: ​

Accepted Answer

A) coordinated care. 
B) social casework. 
C) eligibility determination. 
D) treatment services. 
A) coordinated care. 
B) social casework. 
C) eligibility determination. 
D) treatment services.

Question 5

The managed-care model that requires customers to pay higher premiums, deductibles, and percentages of medical fees is the: ​

Accepted Answer

A) HMO plan. 
B) POS plan. 
C) PPO plan. 
D) None of the above. 
A) HMO plan. 
B) POS plan. 
C) PPO plan. 
D) None of the above.

Question 6

Health savings accounts and health reimbursement plans have which of the following features? ​

Accepted Answer

A) Required contributions from employers and employees 
B) Mandatory pre-authorization for withdrawal of funds 
C) Exclude mental health and dental services 
D) No accrued interest on the money saved in the plan 
A) Required contributions from employers and employees 
B) Mandatory pre-authorization for withdrawal of funds 
C) Exclude mental health and dental services 
D) No accrued interest on the money saved in the plan

Question 7

One way growth of the managed-care industry has impacted the responsibilities of case managers is by: ​

Accepted Answer

A) requiring them to assess clients and determine treatment. 
B) encouraging them to involve clients in decision-making. 
C) allowing them to provide social services to people in need. 
D) giving them the responsibility of authorizing or denying services. 
A) requiring them to assess clients and determine treatment. 
B) encouraging them to involve clients in decision-making. 
C) allowing them to provide social services to people in need. 
D) giving them the responsibility of authorizing or denying services.

Question 8

The greatest disadvantage of the HMO model is: ​

Accepted Answer

A) the reduced coverage received when using out-of-plan providers. ​ 
B) the extra time required to receive services because of bureaucracy. 
C) the limited choice of providers an individual client has. 
D) the questionable quality of the services provided. 
A) the reduced coverage received when using out-of-plan providers. ​ 
B) the extra time required to receive services because of bureaucracy. 
C) the limited choice of providers an individual client has. 
D) the questionable quality of the services provided.

Question 9

The Older Americans Act of 1965 advanced case management by: ​

Accepted Answer

A) promoting customer involvement in decision-making. 
B) encouraging vocational education and self-sufficiency. 
C) recognizing the need to coordinate care among agencies. 
D) allowing clients to evaluate the helping process. 
A) promoting customer involvement in decision-making. 
B) encouraging vocational education and self-sufficiency. 
C) recognizing the need to coordinate care among agencies. 
D) allowing clients to evaluate the helping process.

Question 10

The process of deinstitutionalization affected case management by: ​

Accepted Answer

A) giving the client access to his or her assessment results. ​ 
B) providing large numbers of individuals with community-based treatment. 
C) increasing the federal government's involvement in service delivery. 
D) establishing a partnership between the client and the case manager. 
A) giving the client access to his or her assessment results. ​ 
B) providing large numbers of individuals with community-based treatment. 
C) increasing the federal government's involvement in service delivery. 
D) establishing a partnership between the client and the case manager.

Question 11

Authorizing services, monitoring quality of care, and determining the length of time care is provided are all functions of: ​

Accepted Answer

A) public health programs. 
B) aftercare programs. 
C) managed-care programs. ​ 
D) behavioral health programs. 
A) public health programs. 
B) aftercare programs. 
C) managed-care programs. ​ 
D) behavioral health programs.

Question 12

Which of the following acts focused on consumer involvement, client satisfaction, and adequacy of services? ​

Accepted Answer

A) Rehabilitation Act of 1973 
B) Children with Disabilities, Education for all Handicapped Children Act of 1975 
C) Older Americans Act of 1965 
D) Family Support Act of 1988 
A) Rehabilitation Act of 1973 
B) Children with Disabilities, Education for all Handicapped Children Act of 1975 
C) Older Americans Act of 1965 
D) Family Support Act of 1988

Question 13

Advantages of managed care include which of the following? ​
I. Resources are spent according to priorities
II. Access to services is limited
III.Providers must justify services provided
IV.Efficiency of service delivery has improved ​

Accepted Answer

A) I, II and IV 
B) I, III and IV 
C) II, III and IV 
D) I, II, III, and IV 
A) I, II and IV 
B) I, III and IV 
C) II, III and IV 
D) I, II, III, and IV

Question 14

One area of focus in the IDEA amendments (1997)was: ​

Accepted Answer

A) recognizing the need to coordinate care. 
B) preparing students to live independently. 
C) treating the client as a customer. 
D) assessing client satisfaction in aftercare. 
A) recognizing the need to coordinate care. 
B) preparing students to live independently. 
C) treating the client as a customer. 
D) assessing client satisfaction in aftercare.

Question 15

Improving living conditions such as housing and sanitation was an advocacy issue addressed by: ​

Accepted Answer

A) Samuel Howe. 
B) Lillian Wald. 
C) Mary Richmond. 
D) Jane Addams. 
A) Samuel Howe. 
B) Lillian Wald. 
C) Mary Richmond. 
D) Jane Addams.

Question 16

The HMO managed-care model is distinguished from the traditional fee-for-service model by: ​

Accepted Answer

A) combining delivery and financing into one system. 
B) allowing the consumer to negotiate the fee for each service. 
C) organizing care based on the efficiency of the providers. 
D) billing the consumer separately for each service provided. 
A) combining delivery and financing into one system. 
B) allowing the consumer to negotiate the fee for each service. 
C) organizing care based on the efficiency of the providers. 
D) billing the consumer separately for each service provided.

Question 17

The current emphasis on continuity of care can be traced back to the provision of aftercare, which was an important service provided by which of the following? ​

Accepted Answer

A) The Hull House 
B) The Massachusetts School 
C) The Red Cross 
D) The Henry Street Settlement House 
A) The Hull House 
B) The Massachusetts School 
C) The Red Cross 
D) The Henry Street Settlement House

Meeting the multiple needs of individuals and coordinating communications between families and agencies were two functions of:

The different ways case managers perceive their roles has been reflected in which way?

The basic concept of managed care as developed in the 1930s was to:

Gathering information, assessing needs, and determining treatment strategies are all parts of the method of helping individuals called:

The managed-care model that requires customers to pay higher premiums, deductibles, and percentages of medical fees is the:

Health savings accounts and health reimbursement plans have which of the following features?

One way growth of the managed-care industry has impacted the responsibilities of case managers is by:

The greatest disadvantage of the HMO model is:

The Older Americans Act of 1965 advanced case management by:

The process of deinstitutionalization affected case management by:

Authorizing services, monitoring quality of care, and determining the length of time care is provided are all functions of:

Which of the following acts focused on consumer involvement, client satisfaction, and adequacy of services?

Advantages of managed care include which of the following? I. Resources are spent according to priorities II. Access to services is limited III.Providers must justify services provided IV.Efficiency of service delivery has improved

One area of focus in the IDEA amendments (1997)was:

Improving living conditions such as housing and sanitation was an advocacy issue addressed by:

The HMO managed-care model is distinguished from the traditional fee-for-service model by:

The current emphasis on continuity of care can be traced back to the provision of aftercare, which was an important service provided by which of the following?

Introduction to Case Management

Methods of Delivering Case Management Services

Ethical and Legal Perspectives

Working With Diverse Populations

The Assessment Phase of Case Management

Effective Intake Interviewing Skills

Service Delivery Planning

Building a Case File

Service Coordination

Working Within the Organizational Context

The Case Managers Professional Growth and Development

Filters

Exam 2: Historical Perspectives on Case Management