Question 1

Interaction strain refers to what challenge common to individuals with disabilities?

Accepted Answer

A) Interaction strain occurs when the individual without a disability does not know how to interact with an individual with a disability and conveys anxiety and awkwardness. 
B) Interaction strain occurs when the individual without a disability believes a disability has a greater impact than it actually does. 
C) Interaction strain occurs when the individual without a disability assumes that the individual with a physical disability is mentally handicapped. 
D) Interaction strain occurs when there is no physical space to accommodate clients with disabilities. 
A) Interaction strain occurs when the individual without a disability does not know how to interact with an individual with a disability and conveys anxiety and awkwardness. 
B) Interaction strain occurs when the individual without a disability believes a disability has a greater impact than it actually does. 
C) Interaction strain occurs when the individual without a disability assumes that the individual with a physical disability is mentally handicapped. 
D) Interaction strain occurs when there is no physical space to accommodate clients with disabilities. A

Question 2

According to the US bureau of Indian Affairs, _____ determine Native American status.

Accepted Answer

A) Blood quantum, region, and self-identification 
B) Blood quantum, language, and spiritual practices 
C) Blood quantum, religion, and region 
D) Blood quantum, knowledge of culture, and self-identification 
A) Blood quantum, region, and self-identification 
B) Blood quantum, language, and spiritual practices 
C) Blood quantum, religion, and region 
D) Blood quantum, knowledge of culture, and self-identification D

Question 3

Discuss the role of identity in approaches to case management for clients with disabilities.

Accepted Answer

Identity plays a crucial role in approaches to case management for clients with disabilities. Understanding and acknowledging the unique identity of each client is essential for providing effective and person-centered care.

Firstly, identity influences the way individuals with disabilities perceive themselves and their place in society. Case managers need to be sensitive to the cultural, social, and personal aspects of their clients' identities in order to provide support that is respectful and empowering. This may include understanding how their disability intersects with other aspects of their identity such as race, gender, sexual orientation, and socioeconomic status.

Additionally, identity can impact the way clients with disabilities navigate the healthcare and social service systems. Case managers must be aware of the potential barriers and discrimination that clients may face based on their identity, and work to advocate for their rights and access to appropriate services.

Furthermore, a client's identity can also influence their goals, preferences, and needs in terms of case management. For example, a client with a strong cultural identity may have specific preferences for the type of care they receive or the communication style of their case manager. Understanding and respecting these preferences is essential for building trust and rapport with clients.

In conclusion, identity plays a significant role in approaches to case management for clients with disabilities. Case managers must be mindful of the diverse identities of their clients and work to provide culturally competent and inclusive care that respects and supports their individuality. By doing so, they can help clients with disabilities to achieve their goals and live fulfilling lives.

Question 4

Which of the following best describes the role of "the Black church" in African American life?

Accepted Answer

A) There is a history of religious blame and shame. 
B) These churches build and sustain community, address issues of social justice, and sustain hope. 
C) It represents one religious denomination. 
D) Few African Americans belong to a religious organization. 
A) There is a history of religious blame and shame. 
B) These churches build and sustain community, address issues of social justice, and sustain hope. 
C) It represents one religious denomination. 
D) Few African Americans belong to a religious organization.

Question 5

Which of the following represent important approaches to case management when working with Latino/Latina clients?

Accepted Answer

A) Help clarify environmental factors that influence clients' situations, provide a collaborative role in the case management process, celebrate their successes. 
B) Bring as little structure as possible to the interview, use a genogram to better understand the client's family and extended kin, talk about ways the client is acculturated to his or her culture and the dominant culture. 
C) Normalize participation in the case management process, use problem-solving model and a collaborative approach to case management, counter the possible shame of needing help that many clients may feel. 
D) Recognize that family is important, understand and address migration issues, focus on the present. 
A) Help clarify environmental factors that influence clients' situations, provide a collaborative role in the case management process, celebrate their successes. 
B) Bring as little structure as possible to the interview, use a genogram to better understand the client's family and extended kin, talk about ways the client is acculturated to his or her culture and the dominant culture. 
C) Normalize participation in the case management process, use problem-solving model and a collaborative approach to case management, counter the possible shame of needing help that many clients may feel. 
D) Recognize that family is important, understand and address migration issues, focus on the present.

Question 6

Important variables in determining the level of acceptance and adaptation among individuals with disabilities include:

Accepted Answer

A) How the individual approaches the disability, his or her mental capacity, and relationships and support of case managers. 
B) Constraints to physical access to services and stereotypes of their abilities. 
C) Constraints to developing self-identity, including lack of access to educational, vocational, and social activities. 
D) How the individual acquired the disability, his or her control over the situation, and relationships and support of family. 
A) How the individual approaches the disability, his or her mental capacity, and relationships and support of case managers. 
B) Constraints to physical access to services and stereotypes of their abilities. 
C) Constraints to developing self-identity, including lack of access to educational, vocational, and social activities. 
D) How the individual acquired the disability, his or her control over the situation, and relationships and support of family.

Question 7

Describe the role of the family and religion and spirituality for African American clients. How can an understanding of these two components of the African American identity allow for better case management approaches with clients?

Accepted Answer

The family and religion/spirituality pla

Question 8

Which ethnic or racial group is best known for the practicing the family tradition known as filial piety, or taking care of parents and demonstrating unquestioning respect for them?

Accepted Answer

A) Asian American 
B) Native American 
C) European American 
D) African American 
A) Asian American 
B) Native American 
C) European American 
D) African American

Question 9

_____ are two major values regarding the family in Arab American culture:

Accepted Answer

A) The nuclear family and patriarchal norms 
B) The collectivist viewpoint and the understanding of shame and honor 
C) The collectivist viewpoint and the role of extended kinship ties 
D) The paternal head of the family and filial piety 
A) The nuclear family and patriarchal norms 
B) The collectivist viewpoint and the understanding of shame and honor 
C) The collectivist viewpoint and the role of extended kinship ties 
D) The paternal head of the family and filial piety

Question 10

Which of the following are common challenges that Arab Americans face?

Accepted Answer

A) Immigration trauma, pressures of assimilation to American culture, female gender roles, and sexuality. 
B) Racial discrimination, imprisonment, poverty, stress. 
C) Anger, resentment, and feelings of low self-worth. 
D) Lack of educational opportunities, living in poverty, and a diminished ability to cope with their problems. 
A) Immigration trauma, pressures of assimilation to American culture, female gender roles, and sexuality. 
B) Racial discrimination, imprisonment, poverty, stress. 
C) Anger, resentment, and feelings of low self-worth. 
D) Lack of educational opportunities, living in poverty, and a diminished ability to cope with their problems.

Question 11

In the 1880s, European Americans viewed Chinese immigrants as "yellow peril," meaning:

Accepted Answer

A) Chinese immigrants were perceived to be a model minority group. 
B) Chinese immigrants were blamed for the attack on Pearl Harbor. ​ 
C) Chinese immigrants were seen as a threat to American culture. 
D) Chinese immigrants were seen as adopted whites. 
A) Chinese immigrants were perceived to be a model minority group. 
B) Chinese immigrants were blamed for the attack on Pearl Harbor. ​ 
C) Chinese immigrants were seen as a threat to American culture. 
D) Chinese immigrants were seen as adopted whites.

Question 12

Next steps to increase your understanding and develop your multicultural case management skills include:

Accepted Answer

A) Self-exploration, engage with co-workers, be professional, promote economic welfare. 
B) Self- exploration, engage with others, be yourself, promote advocacy. 
C) Self-exploration, engage with friends and family, be strict, promote research. 
D) Self-exploration, engage with policy-makers, be committed, promote your efforts. 
A) Self-exploration, engage with co-workers, be professional, promote economic welfare. 
B) Self- exploration, engage with others, be yourself, promote advocacy. 
C) Self-exploration, engage with friends and family, be strict, promote research. 
D) Self-exploration, engage with policy-makers, be committed, promote your efforts.

Question 13

The Protestant ethic, an important aspect of European American identity, refers to:

Accepted Answer

A) The idea that the environment is central to their religious beliefs and practices. 
B) The belief in taking care of parents and demonstrating unquestioning respect for them. 
C) The idea that working hard promotes material gain and builds self-worth. 
D) The emphasis on the nuclear family rather than the extended family as the primary family unit. 
A) The idea that the environment is central to their religious beliefs and practices. 
B) The belief in taking care of parents and demonstrating unquestioning respect for them. 
C) The idea that working hard promotes material gain and builds self-worth. 
D) The emphasis on the nuclear family rather than the extended family as the primary family unit.

Question 14

The second step for counselors in the development of cultural competence is:

Accepted Answer

A) A. They should learn a set of facts about a specific population. 
B) They should incorporate culturally appropriate knowledge, understanding, and attitudes into their actions. 
C) They should understand their own cultures as a basis for understanding others. 
D) They must cultivate the willingness and ability to acquire knowledge of their clients' cultures. 
A) A. They should learn a set of facts about a specific population. 
B) They should incorporate culturally appropriate knowledge, understanding, and attitudes into their actions. 
C) They should understand their own cultures as a basis for understanding others. 
D) They must cultivate the willingness and ability to acquire knowledge of their clients' cultures.

Question 15

What are frequent challenges in working with European Americans?

Accepted Answer

A) Anger, resentment, and feelings of low self-worth arise when historical discriminatory practices such as anti-Semitism are discussed. 
B) Low self-esteem, fear of deportation, and being unwelcome by religious denominations. 
C) Little social support, racial discrimination, and single-parent households. 
D) Anger, resentment, and feelings of low self-worth arise when anticipated benefits or rewards fail to materialize. 
A) Anger, resentment, and feelings of low self-worth arise when historical discriminatory practices such as anti-Semitism are discussed. 
B) Low self-esteem, fear of deportation, and being unwelcome by religious denominations. 
C) Little social support, racial discrimination, and single-parent households. 
D) Anger, resentment, and feelings of low self-worth arise when anticipated benefits or rewards fail to materialize.

Question 16

Discuss common challenges for Asian Americans and Arab Americans. How are these challenges similar and different from each other?

Accepted Answer

Asian Americans and Arab Americans both

Question 17

Which ethnic or racial identity has the greatest proportion of single-parent households?

Accepted Answer

A) Latino/Latina Americans 
B) European Americans 
C) African Americans 
D) Arab Americans 
A) Latino/Latina Americans 
B) European Americans 
C) African Americans 
D) Arab Americans

Question 18

Which of the following represent important approaches to case management when working with sexual minorities?

Accepted Answer

A) Be cautious when making assumptions about the client's sexual orientation, intervene in ways to develop a client's self-esteem, and pay attention to health-related issues. 
B) Be cautious about self- exploration, intervene by engaging with others, pay attention to advocacy issues. 
C) Be cautious when making assumptions about the client's gender identity, intervene in ways to minimize a client's resentment, and pay attention to family-related issues. 
D) Be cautious when working with older LBGT clients, intervene in ways to demonstrate an open-minded approach, and pay attention to constraints on identity development. 
A) Be cautious when making assumptions about the client's sexual orientation, intervene in ways to develop a client's self-esteem, and pay attention to health-related issues. 
B) Be cautious about self- exploration, intervene by engaging with others, pay attention to advocacy issues. 
C) Be cautious when making assumptions about the client's gender identity, intervene in ways to minimize a client's resentment, and pay attention to family-related issues. 
D) Be cautious when working with older LBGT clients, intervene in ways to demonstrate an open-minded approach, and pay attention to constraints on identity development.

Question 19

What is the role of shamans and witch doctors in Native American culture?

Accepted Answer

A) They mediate relationships with the spirit world. 
B) They mediate relationships with deceased relatives. 
C) They mediate relationships between indigenous practices and Catholicism. 
D) They mediate relationships between tribal elders and youth. 
A) They mediate relationships with the spirit world. 
B) They mediate relationships with deceased relatives. 
C) They mediate relationships between indigenous practices and Catholicism. 
D) They mediate relationships between tribal elders and youth.

Question 20

Which of the following represent unique challenges faced by members of the LGBT community?

Accepted Answer

A) They face unique health issues such as those associated with lower educational attainment and the challenges of assimilation. 
B) They face unique health issues such as those associated with HIV/AIDS and domestic violence. 
C) They face unique health issues such as those associated with HIV/AIDS and consequences of hormonal treatment. 
D) They face unique health issues such as those associated with low levels of social support and imprisonment. 
A) They face unique health issues such as those associated with lower educational attainment and the challenges of assimilation. 
B) They face unique health issues such as those associated with HIV/AIDS and domestic violence. 
C) They face unique health issues such as those associated with HIV/AIDS and consequences of hormonal treatment. 
D) They face unique health issues such as those associated with low levels of social support and imprisonment.

Interaction strain refers to what challenge common to individuals with disabilities?

According to the US bureau of Indian Affairs, _____ determine Native American status.

Discuss the role of identity in approaches to case management for clients with disabilities.

Which of the following best describes the role of "the Black church" in African American life?

Which of the following represent important approaches to case management when working with Latino/Latina clients?

Important variables in determining the level of acceptance and adaptation among individuals with disabilities include:

Describe the role of the family and religion and spirituality for African American clients. How can an understanding of these two components of the African American identity allow for better case management approaches with clients?

Which ethnic or racial group is best known for the practicing the family tradition known as filial piety, or taking care of parents and demonstrating unquestioning respect for them?

_____ are two major values regarding the family in Arab American culture:

Which of the following are common challenges that Arab Americans face?

In the 1880s, European Americans viewed Chinese immigrants as "yellow peril," meaning:

Next steps to increase your understanding and develop your multicultural case management skills include:

The Protestant ethic, an important aspect of European American identity, refers to:

The second step for counselors in the development of cultural competence is:

What are frequent challenges in working with European Americans?

Discuss common challenges for Asian Americans and Arab Americans. How are these challenges similar and different from each other?

Which ethnic or racial identity has the greatest proportion of single-parent households?

Which of the following represent important approaches to case management when working with sexual minorities?

What is the role of shamans and witch doctors in Native American culture?

Which of the following represent unique challenges faced by members of the LGBT community?

Introduction to Case Management

Historical Perspectives on Case Management

Methods of Delivering Case Management Services

Ethical and Legal Perspectives

The Assessment Phase of Case Management

Effective Intake Interviewing Skills

Service Delivery Planning

Building a Case File

Service Coordination

Working Within the Organizational Context

The Case Managers Professional Growth and Development

Filters

Exam 5: Working With Diverse Populations

Interaction strain refers to what challenge common to individuals with disabilities?

According to the US bureau of Indian Affairs, _____ determine Native American status.

Discuss the role of identity in approaches to case management for clients with disabilities.

Which of the following best describes the role of "the Black church" in African American life?

Which of the following represent important approaches to case management when working with Latino/Latina clients?

Important variables in determining the level of acceptance and adaptation among individuals with disabilities include:

Describe the role of the family and religion and spirituality for African American clients. How can an understanding of these two components of the African American identity allow for better case management approaches with clients?

Which ethnic or racial group is best known for the practicing the family tradition known as filial piety, or taking care of parents and demonstrating unquestioning respect for them?

_____ are two major values regarding the family in Arab American culture:

Which of the following are common challenges that Arab Americans face?

In the 1880s, European Americans viewed Chinese immigrants as "yellow peril," meaning:

Next steps to increase your understanding and develop your multicultural case management skills include:

The Protestant ethic, an important aspect of European American identity, refers to:

The second step for counselors in the development of cultural competence is:

What are frequent challenges in working with European Americans?

Discuss common challenges for Asian Americans and Arab Americans. How are these challenges similar and different from each other?

Which ethnic or racial identity has the greatest proportion of single-parent households?

Which of the following represent important approaches to case management when working with sexual minorities?

What is the role of shamans and witch doctors in Native American culture?

Which of the following represent unique challenges faced by members of the LGBT community?

Introduction to Case Management

Historical Perspectives on Case Management

Methods of Delivering Case Management Services

Ethical and Legal Perspectives

The Assessment Phase of Case Management

Effective Intake Interviewing Skills

Service Delivery Planning

Building a Case File

Service Coordination

Working Within the Organizational Context

The Case Managers Professional Growth and Development

Filters