Question 1

Which of the following helps case managers build professional networks? ​

Accepted Answer

A) Asking to be a team leader 
B) Spontaneously establishing relationships 
C) Frequent communication with one member of an interdisciplinary team 
D) Attending continuing education trainings and seminars 
A) Asking to be a team leader 
B) Spontaneously establishing relationships 
C) Frequent communication with one member of an interdisciplinary team 
D) Attending continuing education trainings and seminars D

Question 2

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
Before any encounters with other professionals begin, Angela can increase the likelihood of positive interactions with the other professionals by remembering which of the following?
I.The need to be conscious of the other person's circumstances
II.The need to be sensitive to the process of the interaction
III.The need to be aware of her own personal limitations
IV.The need to be forceful in the process of locating services ​

Accepted Answer

A) II, III and IV 
B) I and IV 
C) II and III 
D) I, II and III 
A) II, III and IV 
B) I and IV 
C) II and III 
D) I, II and III D

Question 3

The benefits of systematic resource selection include which of the following?
I.The client and the case manager are able to proceed objectively and deliberately.
II.The case manager will not have to provide advocacy for the clients he or she serves.
III.The client will be able to follow through with referrals on his or her own.
IV.The client's motivation to follow through with the referral is reinforced. ​

Accepted Answer

A) I, II, III, and IV 
B) II and IV 
C) I, II and IV 
D) I and IV 
A) I, II, III, and IV 
B) II and IV 
C) I, II and IV 
D) I and IV D

Question 4

As a part of a departmental team, the case manager might assume which of the following? ​

Accepted Answer

A) An advocacy role 
B) A leadership role 
C) A brokering role 
D) A monitoring role 
A) An advocacy role 
B) A leadership role 
C) A brokering role 
D) A monitoring role

Question 5

One difficulty with electronic communication is: ​

Accepted Answer

A) it can distract the case manager from other work. 
B) it is difficult to document electronic interactions. 
C) clients may not respond to an electronic communication. 
D) an agency may not have the resources to support electronic communication. 
A) it can distract the case manager from other work. 
B) it is difficult to document electronic interactions. 
C) clients may not respond to an electronic communication. 
D) an agency may not have the resources to support electronic communication.

Question 6

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
Angela should also know that Maria's therapist will most likely use: ​

Accepted Answer

A) a clinical style of communication. 
B) a pedagogical style of communication. 
C) a legal style of communication. 
D) a political style of communication. 
A) a clinical style of communication. 
B) a pedagogical style of communication. 
C) a legal style of communication. 
D) a political style of communication.

Question 7

Case managers should first discuss termination procedures: ​

Accepted Answer

A) at the initial meeting with the client. 
B) at the last team meeting about the client. 
C) at the final meeting with the client. 
D) at the next-to-last meeting with the client. 
A) at the initial meeting with the client. 
B) at the last team meeting about the client. 
C) at the final meeting with the client. 
D) at the next-to-last meeting with the client.

Question 8

After the client and the case manager have agreed on a plan of services and determined who will provide the services: ​

Accepted Answer

A) service coordination becomes most important. 
B) psychological assessment becomes most important. 
C) evaluating progress becomes most important. 
D) delivering services becomes most important. 
A) service coordination becomes most important. 
B) psychological assessment becomes most important. 
C) evaluating progress becomes most important. 
D) delivering services becomes most important.

Question 9

Challenges of working with a team of professionals include which of the following? ​
I. Disagreements about service plans
II. Lower levels of funding among represented agencies
III. Determining which team member will be responsible for documentation
IV. A team member's low-quality work

Accepted Answer

A) I, III and IV 
B) III and IV 
C) II, III and IV 
D) I and IV 
A) I, III and IV 
B) III and IV 
C) II, III and IV 
D) I and IV

Question 10

Whenever there are problems with service delivery, the responsibility of intervening is with: ​

Accepted Answer

A) the case manager. 
B) the resource. 
C) the family. 
D) the client. 
A) the case manager. 
B) the resource. 
C) the family. 
D) the client.

Question 11

Benefits of working with a team of professionals include which of the following?
I.No one person will be solely responsible for overseeing and coordinating client care
II.There is a collaborative effort that encourages creative thinking and support
III.The professionals involved will have a better sense of the client as a whole person
IV.The case manager is no longer responsible for monitoring the services provided ​

Accepted Answer

A) I, II and IV 
B) II and III 
C) III and IV 
D) I, III and IV 
A) I, II and IV 
B) II and III 
C) III and IV 
D) I, III and IV

Question 12

Monitoring services involves which of the following activities?
I.Following up on the contact
II.Working in the role of a broker
III.Referring the client to a service provider
IV.Reviewing the services received
V.Discussing the need for advocacy ​

Accepted Answer

A) I, III, IV, and V 
B) I, II and III 
C) I, III and V 
D) I, II and IV 
A) I, III, IV, and V 
B) I, II and III 
C) I, III and V 
D) I, II and IV

Question 13

Once a case manager has made a referral, delivering the needed services becomes the responsibility of: ​

Accepted Answer

A) the resource. 
B) the client. 
C) the case manager. 
D) the family. 
A) the resource. 
B) the client. 
C) the case manager. 
D) the family.

Question 14

The client will benefit from the coordination of the services of multiple professionals because: ​

Accepted Answer

A) the client will not be held accountable for locating resources. 
B) the client will be able to learn self-advocacy skills. 
C) the client will be more likely to follow up with appointments. 
D) the client will have access to an array of services. 
A) the client will not be held accountable for locating resources. 
B) the client will be able to learn self-advocacy skills. 
C) the client will be more likely to follow up with appointments. 
D) the client will have access to an array of services.

Question 15

In the process of service coordination, a referral may not always go as planned. Whenever this happens, another referral may be made by: ​

Accepted Answer

A) the client. 
B) the case manager. 
C) another professional. 
D) the agency. 
A) the client. 
B) the case manager. 
C) another professional. 
D) the agency.

Question 16

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
As Maria's case manager, Angela is responsible for coordinating a number of services. In coordinating these services, the FIRST task that Angela should complete is: ​

Accepted Answer

A) reviewing previous contacts with service providers. 
B) making referrals to agreed-upon service providers. 
C) delivering the agreed-upon services for Maria. 
D) monitoring progress toward goal and objectives. 
A) reviewing previous contacts with service providers. 
B) making referrals to agreed-upon service providers. 
C) delivering the agreed-upon services for Maria. 
D) monitoring progress toward goal and objectives.

Question 17

A group of professionals from various specialties that represent a service the client might receive is commonly called a(n): ​

Accepted Answer

A) departmental team. 
B) service team. 
C) interdisciplinary team. 
D) management team. 
A) departmental team. 
B) service team. 
C) interdisciplinary team. 
D) management team.

Question 18

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
In working with other professionals, Angela should understand that effective communication skills are critical. She should know the teachers and administrators at Maria's school will most likely use: ​

Accepted Answer

A) a political style of communication. 
B) a legal style of communication. 
C) a clinical style of communication. 
D) a pedagogical style of communication. 
A) a political style of communication. 
B) a legal style of communication. 
C) a clinical style of communication. 
D) a pedagogical style of communication.

Question 19

Problems in the process of coordinating services include which of the following?
I.Clients may insist on the consideration of their values, preferences, and strengths.
II.Professionals may lack agreement about the identification of client problems.
III.Case managers may be unable to clearly define their own role in the process.
IV.Professionals may not deliver the services they have agreed to provide. ​

Accepted Answer

A) I and II 
B) II and IV 
C) II and III 
D) II, III and IV 
A) I and II 
B) II and IV 
C) II and III 
D) II, III and IV

Which of the following helps case managers build professional networks?

As a part of a departmental team, the case manager might assume which of the following?

One difficulty with electronic communication is:

Case managers should first discuss termination procedures:

After the client and the case manager have agreed on a plan of services and determined who will provide the services:

Challenges of working with a team of professionals include which of the following? I. Disagreements about service plans II. Lower levels of funding among represented agencies III. Determining which team member will be responsible for documentation IV. A team member's low-quality work

Whenever there are problems with service delivery, the responsibility of intervening is with:

Monitoring services involves which of the following activities? I.Following up on the contact II.Working in the role of a broker III.Referring the client to a service provider IV.Reviewing the services received V.Discussing the need for advocacy

Once a case manager has made a referral, delivering the needed services becomes the responsibility of:

The client will benefit from the coordination of the services of multiple professionals because:

In the process of service coordination, a referral may not always go as planned. Whenever this happens, another referral may be made by:

A group of professionals from various specialties that represent a service the client might receive is commonly called a(n):

Introduction to Case Management

Historical Perspectives on Case Management

Methods of Delivering Case Management Services

Ethical and Legal Perspectives

Working With Diverse Populations

The Assessment Phase of Case Management

Effective Intake Interviewing Skills

Service Delivery Planning

Building a Case File

Working Within the Organizational Context

The Case Managers Professional Growth and Development

Filters

Exam 10: Service Coordination