Exam 8: Service Delivery Planning
Exam 1: Introduction to Case Management20 Questions
Exam 2: Historical Perspectives on Case Management17 Questions
Exam 3: Methods of Delivering Case Management Services18 Questions
Exam 4: Ethical and Legal Perspectives20 Questions
Exam 5: Working With Diverse Populations25 Questions
Exam 6: The Assessment Phase of Case Management19 Questions
Exam 7: Effective Intake Interviewing Skills20 Questions
Exam 8: Service Delivery Planning18 Questions
Exam 9: Building a Case File17 Questions
Exam 10: Service Coordination19 Questions
Exam 11: Working Within the Organizational Context19 Questions
Exam 12: The Case Managers Professional Growth and Development18 Questions
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Before the service delivery phase of case management begins, it is important to revisit the assessment phase in order to:
I.review the relevant facts regarding the problems.
II.measure characteristics that pertain to behavior.
III.establish an information and referral system.
IV.examine all of the information that is available.
Free
(Multiple Choice)
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Correct Answer:
D
A measurement device that provides an indication of an individual's potential for learning or acquiring skills is a(n):
Free
(Multiple Choice)
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Correct Answer:
D
The extent to which a test measures what it claims to measure is called:
Free
(Multiple Choice)
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Correct Answer:
A
The most comprehensive type of interaction between a case manager and client is the:
(Multiple Choice)
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Sources of error during test administration may include which of the following?
I.Environmental factors
II.Test administrator's behavior
III.Test administration procedures
IV.The purpose of the test
(Multiple Choice)
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Advantages of computer-assisted test administration include which of the following?
(Multiple Choice)
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A statement that describes a state, a condition, or an intent is a(n):
(Multiple Choice)
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Having written goals:
I.helps the case manager and client focus on what they are trying to accomplish.
II.is a critical step in plan development because service provision is tied to outcomes.
III.highlights the shared responsibility of the case manager and the client for the case.
(Multiple Choice)
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In setting up an information and referral system, the first task of the case manager is:
(Multiple Choice)
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After service plans have been developed, the two primary methods of collecting additional data are:
(Multiple Choice)
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When developing a plan for services, the first task of the case manager is to:
(Multiple Choice)
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Service objectives should:
I.specify a single key result to be accomplished.
II.be consistent with the available or anticipated resources.
III.use test profiles as graphic representations of results.
IV.measure the client's potential for learning new skills.
(Multiple Choice)
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When selecting tests, it is important to keep in mind the:
I.validity of the test.
II.reliability of the test.
III.length of the test.
IV.usability of the test.
(Multiple Choice)
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Potential sources of error in interviewing include which of the following?
I.The halo effect
II.General "standoutishness"
III.Cultural differences
IV.Health problems
(Multiple Choice)
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The extent to which test scores or measure are consistent or dependable is called:
(Multiple Choice)
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An effective information and referral system might include which of the following components?
(Multiple Choice)
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An interaction between the case manager and the client that consists of specific questions asked in a designated order is a(n):
(Multiple Choice)
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After goals and objectives have been written and agreed upon, the case manager should:
(Multiple Choice)
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