Exam 8: Service Delivery Planning

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Before the service delivery phase of case management begins, it is important to revisit the assessment phase in order to: I.review the relevant facts regarding the problems. II.measure characteristics that pertain to behavior. III.establish an information and referral system. IV.examine all of the information that is available. ​

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D

A measurement device that provides an indication of an individual's potential for learning or acquiring skills is a(n): ​

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D

The extent to which a test measures what it claims to measure is called: ​

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A

The most comprehensive type of interaction between a case manager and client is the: ​

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Sources of error during test administration may include which of the following? I.Environmental factors II.Test administrator's behavior III.Test administration procedures IV.The purpose of the test ​

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Advantages of computer-assisted test administration include which of the following? ​

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A statement that describes a state, a condition, or an intent is a(n): ​

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Having written goals: I.helps the case manager and client focus on what they are trying to accomplish. II.is a critical step in plan development because service provision is tied to outcomes. III.highlights the shared responsibility of the case manager and the client for the case. ​

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In setting up an information and referral system, the first task of the case manager is: ​

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After service plans have been developed, the two primary methods of collecting additional data are: ​

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When developing a plan for services, the first task of the case manager is to: ​

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Service objectives should: I.specify a single key result to be accomplished. II.be consistent with the available or anticipated resources. III.use test profiles as graphic representations of results. IV.measure the client's potential for learning new skills. ​

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When selecting tests, it is important to keep in mind the: I.validity of the test. II.reliability of the test. III.length of the test. IV.usability of the test. ​

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Potential sources of error in interviewing include which of the following? I.The halo effect II.General "standoutishness" III.Cultural differences IV.Health problems ​

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The extent to which test scores or measure are consistent or dependable is called: ​

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An effective information and referral system might include which of the following components? ​

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An interaction between the case manager and the client that consists of specific questions asked in a designated order is a(n): ​

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After goals and objectives have been written and agreed upon, the case manager should: ​

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