Exam 6: The Assessment Phase of Case Management

Following the initial focus in gathering information, the case manager should begin to focus on: ​

The format of staff notes, or case notes, usually depends on: ​

In the process of case management, the first contact between the helper and the applicant is usually called a(n): ​

A narrative of an interaction between a case manager and the applicant is called: ​

The legal concept under which communication between a professional and a client may not be used in court is called: ​

In the SOAP format of writing case notes, a summary of the counselor's clinical thinking regarding the problem should be included under which heading? ​

Reasons that staff notes are important include which of the following? I.They focus on identifying the problem. II.They provide direction for ongoing treatment. III.They provide a record of the client's responses. IV.They focus on connecting services to key issues. ​

Lacy is a case worker at a state-funded domestic violence shelter. Her responsibilities include staffing the crisis hotline and completing intake interviews with individuals who need assistance. Lacy has a list of specific questions she is required to ask during the intake interview. After the interview is complete, Lacy writes a report in which she identifies the problem, summarizes case information, and makes recommendations regarding the applicant. The type of report that Lacy writes following the intake interview would most likely be called a(n): ​

The case manager's feelings, reactions, and impressions, as well as identifying information, content of the interview, and observations are included in a(n): ​

Summary recording differs from process recording in several ways. One of the differences is that summary recording: ​

The various roles of the case manager during the first contact with the applicant include which of the following? I.Recording information. II.Explaining services. III.Monitoring progress. IV.Developing plans. ​

Which of the following are benefits of assigning homework after the first contact with a new applicant? I.It may determine the direction of any future interactions II.It may promote the applicant's involvement in the process. III.It may solidify the applicant's intent to return. IV.It may help the case manager complete the intake summary ​

Developing the focus of the relationship between the case manager and the applicant should occur during which phase of the initial contact? ​

Which of the following should be taken into account when the case manager completes an intake summary? I.Mental status exam II.Client strengths III.Missing information IV.Completed forms V.Implementation documents

Mark is a thirty-five-year-old African American male. He recently injured his back and is no longer able to work at the warehouse where he was employed. Mark's co-worker, James, suggested to Mark that he might be eligible for disability benefits and gave him the phone number for the Department of Human Services. Mark decided to call and made an appointment with Julie, a case manager there. Individuals often learn about services in a number of ways. Mark learned about services through which of the following methods? ​

Lacy is a case worker at a state-funded domestic violence shelter. Her responsibilities include staffing the crisis hotline and completing intake interviews with individuals who need assistance. Lacy has a list of specific questions she is required to ask during the intake interview. After the interview is complete, Lacy writes a report in which she identifies the problem, summarizes case information, and makes recommendations regarding the applicant. Lacy's method of gathering information about the potential clients would most likely be called a(n): ​

Mark is a thirty-five-year-old African American male. He recently injured his back and is no longer able to work at the warehouse where he was employed. Mark's co-worker, James, suggested to Mark that he might be eligible for disability benefits and gave him the phone number for the Department of Human Services. Mark decided to call and made an appointment with Julie, a case manager there. During Julie's first face-to-face contact with Mark, she should focus on: ​

A focused interaction between the case manager and the applicant guided by a predetermined set of questions is called a(n): ​

In the SOAP format of writing case notes, information about the problem from the client's perspective should be placed under which heading? ​