Question 1

Which of the following is an example of an internal communication barrier?

Accepted Answer

A)  Loud music 
B)  Cold room 
C)  Headache 
D)  Uncomfortable chair 
A)  Loud music 
B)  Cold room 
C)  Headache 
D)  Uncomfortable chair C

Question 2

Nonverbal communication symbols have different meanings from culture to culture.

Accepted Answer

A) True 
 B)False  True

Question 3

Messages that give negative news or that attempt to persuade the reader should use:

Accepted Answer

A)  direct order. 
B)  indirect order. 
C)  inverted order. 
D)  reflective order. 
A)  direct order. 
B)  indirect order. 
C)  inverted order. 
D)  reflective order. B

Question 4

When you judge what is being said as you listen, you are using:

Accepted Answer

A)  casual listening. 
B)  evaluative listening. 
C)  emphatic listening. 
D)  reflective listening. 
A)  casual listening. 
B)  evaluative listening. 
C)  emphatic listening. 
D)  reflective listening.

Question 5

A printed memorandum should be used (rather than an email) when the information is confidential or sensitive.

Accepted Answer

A) True 
 B)False

Question 6

Internal communication barriers are often easier to overcome than external communication barriers.

Accepted Answer

A) True 
 B)False

Question 7

Hearing and trying to understand and remember the information being presented is:

Accepted Answer

A)  casual listening. 
B)  evaluative listening. 
C)  emphatic listening. 
D)  informative listening. 
A)  casual listening. 
B)  evaluative listening. 
C)  emphatic listening. 
D)  informative listening.

Question 8

For effective listening, you should keep an open mind and not prejudge the speaker or the message.

Accepted Answer

A) True 
 B)False

Question 9

When writing a business email message:

Accepted Answer

A)  omit the subject line to save time. 
B)  send the message to everyone in your workgroup regardless of the subject. 
C)  keep the body of the email message brief. 
D)  Both A and C 
A)  omit the subject line to save time. 
B)  send the message to everyone in your workgroup regardless of the subject. 
C)  keep the body of the email message brief. 
D)  Both A and C

Question 10

Match between columns
                        Premises: An attribute of voice that conveys the attitude or emotional state of the speaker
Listening with a definite purpose in mind
Finding data or material that other people have discovered and reported via the Internet, books, periodicals, and various other publications
A sound, symbol, or group of symbols that conveys meaning, such as a thought or idea
A person who creates a message and transmits or publishes it
A process that occurs when a message is sent by one person and received and understood by another person
Sending a message without spoken or written words
Hearing and trying to understand what is being said with the objective of relating to others
The collecting of information through surveys, observations, or reviewing and analyzing databases
Reviewing and correcting the final draft of a message

Accepted Answer

The Answer of nonverbal communication and secondary research and casual is...

Question 11

Gestures and other nonverbal behaviors cannot send a message.

Accepted Answer

A) True 
 B)False

Question 12

Using the proper degree of formality for different communication situations will make listeners more open to receiving your message.

Accepted Answer

A) True 
 B)False

Question 13

In the communication process, feedback is a return message sent by the receiver.

Accepted Answer

A) True 
 B)False

Question 14

Pitch is an attribute of voice that conveys the attitude or emotional state of the speaker.

Accepted Answer

A) True 
 B)False

Question 15

Nonverbal communication:

Accepted Answer

A)  is sending a message without spoken words. 
B)  makes use of written words. 
C)  should not be used when communicating with coworkers. 
D)  All the above 
A)  is sending a message without spoken words. 
B)  makes use of written words. 
C)  should not be used when communicating with coworkers. 
D)  All the above

Question 16

Messages written for business purposes should be courteous, correct, concise, clear, and complete.

Accepted Answer

A) True 
 B)False

Question 17

In the communication process, a printed letter is an example of a(n) :

Accepted Answer

A)  communication barrier. 
B)  channel. 
C)  feedback. 
D)  sender. 
A)  communication barrier. 
B)  channel. 
C)  feedback. 
D)  sender.

Question 18

To help you evaluate the credibility of research sources for a report, you should consider:

Accepted Answer

A)  who wrote the information. 
B)  whether the information is current. 
C)  whether the information is biased. 
D)  All the above 
A)  who wrote the information. 
B)  whether the information is current. 
C)  whether the information is biased. 
D)  All the above

Question 19

A mental distraction is an example of an external communication barrier.

Accepted Answer

A) True 
 B)False

Question 20

Writing with the you approach:

Accepted Answer

A)  is not necessary for most messages. 
B)  means keeping the reader's needs and interests in mind. 
C)  will make the message more appealing to the reader. 
D)  Both B and C 
A)  is not necessary for most messages. 
B)  means keeping the reader's needs and interests in mind. 
C)  will make the message more appealing to the reader. 
D)  Both B and C

Which of the following is an example of an internal communication barrier?

Nonverbal communication symbols have different meanings from culture to culture.

Messages that give negative news or that attempt to persuade the reader should use:

When you judge what is being said as you listen, you are using:

A printed memorandum should be used (rather than an email) when the information is confidential or sensitive.

Internal communication barriers are often easier to overcome than external communication barriers.

Hearing and trying to understand and remember the information being presented is:

For effective listening, you should keep an open mind and not prejudge the speaker or the message.

When writing a business email message:

Gestures and other nonverbal behaviors cannot send a message.

Using the proper degree of formality for different communication situations will make listeners more open to receiving your message.

In the communication process, feedback is a return message sent by the receiver.

Pitch is an attribute of voice that conveys the attitude or emotional state of the speaker.

Nonverbal communication:

Messages written for business purposes should be courteous, correct, concise, clear, and complete.

In the communication process, a printed letter is an example of a(n) :

To help you evaluate the credibility of research sources for a report, you should consider:

A mental distraction is an example of an external communication barrier.

Writing with the you approach:

Entering the Workforce

Becoming a Professional

Managing and Organizing Yourself

Working Ethically

Understanding the Workplace Team

Developing Customer Focus

Communicating With Technology

Developing Presentation Skills

Planning Meetings and Events

Managing Physical Records

Managing Electronic Records and Mail

Coordinating Business Travel

Understanding Financial Documents

Seeking Employment

Leading With Confidence

Filters

Exam 7: Improving Communication Skills

Which of the following is an example of an internal communication barrier?

Nonverbal communication symbols have different meanings from culture to culture.

Messages that give negative news or that attempt to persuade the reader should use:

When you judge what is being said as you listen, you are using:

A printed memorandum should be used (rather than an email) when the information is confidential or sensitive.

Internal communication barriers are often easier to overcome than external communication barriers.

Hearing and trying to understand and remember the information being presented is:

For effective listening, you should keep an open mind and not prejudge the speaker or the message.

When writing a business email message:

Gestures and other nonverbal behaviors cannot send a message.

Using the proper degree of formality for different communication situations will make listeners more open to receiving your message.

In the communication process, feedback is a return message sent by the receiver.

Pitch is an attribute of voice that conveys the attitude or emotional state of the speaker.

Nonverbal communication:

Messages written for business purposes should be courteous, correct, concise, clear, and complete.

In the communication process, a printed letter is an example of a(n) :

To help you evaluate the credibility of research sources for a report, you should consider:

A mental distraction is an example of an external communication barrier.

Writing with the you approach:

Entering the Workforce

Becoming a Professional

Managing and Organizing Yourself

Working Ethically

Understanding the Workplace Team

Developing Customer Focus

Communicating With Technology

Developing Presentation Skills

Planning Meetings and Events

Managing Physical Records

Managing Electronic Records and Mail

Coordinating Business Travel

Understanding Financial Documents

Seeking Employment

Leading With Confidence

Filters