Question 1

Which source of candidates do small business owners say accounts for most of their hires?

Accepted Answer

A)  Walk-ins 
B)  Schools 
C)  Internet 
D)  Employees 
A)  Walk-ins 
B)  Schools 
C)  Internet 
D)  Employees

Question 2

According to the Occupational Health and Safety Administration, 85 percent of all on-the-job accidents can be traced to substance abuse.

Accepted Answer

A) True 
 B)False

Question 3

The Americans with Disabilities Act requires employers of at least ____ employees to make ____ adaptations to facilitate the employment of individuals protected by the act.

Accepted Answer

A)  50, minimal 
B)  15, reasonable 
C)  100, specific 
D)  10, verifiable 
A)  50, minimal 
B)  15, reasonable 
C)  100, specific 
D)  10, verifiable

Question 4

Management and other key personnel "get a piece of the action" through

Accepted Answer

A)  fringe benefits. 
B)  time-based compensation. 
C)  profit sharing. 
D)  tax benefits. 
A)  fringe benefits. 
B)  time-based compensation. 
C)  profit sharing. 
D)  tax benefits.

Question 5

Michael, a small business owner of a Web-development firm, wishes to persuade a highly qualified applicant to consider a position with his firm, even though the applicant has also had offers from large firms. What should Michael emphasize to the applicant?

Accepted Answer

A)  family atmosphere with only three employees 
B)  long history of the firm with no take overs 
C)  more freedom to structure job responsibilities 
D)  retirement program and other benefits 
A)  family atmosphere with only three employees 
B)  long history of the firm with no take overs 
C)  more freedom to structure job responsibilities 
D)  retirement program and other benefits

Question 6

Profit-sharing is of little use as an incentive in small companies because profits are often too small to share.

Accepted Answer

A) True 
 B)False

Question 7

Public employment offices are a useful source of clerical workers, unskilled laborers, production workers, and technicians.

Accepted Answer

A) True 
 B)False

Question 8

The owner of a growing business wonders when to hire a human resource manager. The most likely time would be when

Accepted Answer

A)  labor turnover rate is high. 
B)  total employment exceeds 75. 
C)  employees are not unionized. 
D)  morale is high. 
A)  labor turnover rate is high. 
B)  total employment exceeds 75. 
C)  employees are not unionized. 
D)  morale is high.

Question 9

The cost of using a headhunter makes using their services unrealistic for small businesses.

Accepted Answer

A) True 
 B)False

Question 10

A systematic step-by-step method for training non-managerial employees on the job is known as

Accepted Answer

A)  On-the-Job Training. 
B)  Employee Development Training. 
C)  Job Instruction Training. 
D)  Intensive Job Orientation. 
A)  On-the-Job Training. 
B)  Employee Development Training. 
C)  Job Instruction Training. 
D)  Intensive Job Orientation.

Question 11

Payroll is only a moderate expense for most small businesses.

Accepted Answer

A) True 
 B)False

Question 12

Jan is ready to franchise her retail clothing store and needs to hire a new manager who has knowledge in the franchising process.  Which recruiting source would be best?

Accepted Answer

A)  temporary help agencies 
B)  leasing companies 
C)  headhunters 
D)  employees 
A)  temporary help agencies 
B)  leasing companies 
C)  headhunters 
D)  employees

Question 13

In small firms, a professional's versatility and flexibility may be more important than technical competence.

Accepted Answer

A) True 
 B)False

Question 14

Describe the five steps involved in selecting employees.

Accepted Answer

Use application forms: An employer can c

Question 15

Private employment agencies administer the various state unemployment insurance programs.

Accepted Answer

A) True 
 B)False

Question 16

Identify and discuss the advantages and disadvantages to using a PEO.

Accepted Answer

Co-employment or outsourcing the human r

Question 17

Which question would be expected from a small business using behavioral interviews?

Accepted Answer

A)  How did you learn to write so well? 
B)  Where did you attend school? 
C)  What do you do for fun? 
D)  Tell me about a time when you managed a major project. 
A)  How did you learn to write so well? 
B)  Where did you attend school? 
C)  What do you do for fun? 
D)  Tell me about a time when you managed a major project.

Question 18

Tom is experiencing difficulty in recruiting competent technicians for his business. One way to increase the attractiveness of his small business is by using

Accepted Answer

A)  flexible work schedules. 
B)  job descriptions. 
C)  performance testing. 
D)  private employment agencies. 
A)  flexible work schedules. 
B)  job descriptions. 
C)  performance testing. 
D)  private employment agencies.

Question 19

The purpose of job instruction training is to help supervisors eliminate employees who are weak hires.

Accepted Answer

A) True 
 B)False

Question 20

To be the most useful, a test for a potential applicant should be

Accepted Answer

A)  general in nature. 
B)  practical. 
C)  psychological in nature. 
D)  valid and reliable. 
A)  general in nature. 
B)  practical. 
C)  psychological in nature. 
D)  valid and reliable.

Exam 20: Managing Human Resources

Which source of candidates do small business owners say accounts for most of their hires?

According to the Occupational Health and Safety Administration, 85 percent of all on-the-job accidents can be traced to substance abuse.

The Americans with Disabilities Act requires employers of at least ____ employees to make ____ adaptations to facilitate the employment of individuals protected by the act.

Management and other key personnel "get a piece of the action" through

Michael, a small business owner of a Web-development firm, wishes to persuade a highly qualified applicant to consider a position with his firm, even though the applicant has also had offers from large firms. What should Michael emphasize to the applicant?

Profit-sharing is of little use as an incentive in small companies because profits are often too small to share.

Public employment offices are a useful source of clerical workers, unskilled laborers, production workers, and technicians.

The owner of a growing business wonders when to hire a human resource manager. The most likely time would be when

The cost of using a headhunter makes using their services unrealistic for small businesses.

A systematic step-by-step method for training non-managerial employees on the job is known as

Payroll is only a moderate expense for most small businesses.

Jan is ready to franchise her retail clothing store and needs to hire a new manager who has knowledge in the franchising process. Which recruiting source would be best?

In small firms, a professional's versatility and flexibility may be more important than technical competence.

Describe the five steps involved in selecting employees.

Private employment agencies administer the various state unemployment insurance programs.

Identify and discuss the advantages and disadvantages to using a PEO.

Which question would be expected from a small business using behavioral interviews?

Tom is experiencing difficulty in recruiting competent technicians for his business. One way to increase the attractiveness of his small business is by using

The purpose of job instruction training is to help supervisors eliminate employees who are weak hires.

To be the most useful, a test for a potential applicant should be

The Entrepreneurial Life

Integrity Ethics and Social Entrepreneurship

Starting a Small Business

Franchises and Buyouts

The Family Business

The Business Plan Visualizing the Dream

The Marketing Plan

The Organizational Plan Teams Legal Structures Alliances and Directors

The Location Plan

Understanding a Firm S Financial Statements

Forecasting Financial Requirements

A Firm S Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product Development and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Business

Professional Management and the Small Business

Managing Small Business Operations

Managing the Firm S Assets

Managing Risk

Filters

The Americans with Disabilities Act requires employers of at least employees to make adaptations to facilitate the employment of individuals protected by the act.