Question 1

A red exclamation mark in an e-mail message list indicates that the sender considers the e-mail spam.

Accepted Answer

A) True 
 B)False  False

Question 2

If you are not sure you want to send an e-mail, which of the following options should you consider before clicking Send?

Accepted Answer

A)  Do not include the e-mail address in the To line when drafting the message. 
B)  Save your message overnight as a draft to read again in the morning. 
C)  Proofread everything. 
D)  all of the above 
A)  Do not include the e-mail address in the To line when drafting the message. 
B)  Save your message overnight as a draft to read again in the morning. 
C)  Proofread everything. 
D)  all of the above D

Question 3

List some important things to remember when creating and sending e-mail messages. What is the difference between Cc, Bcc, and forwarding an e-mail?

Accepted Answer

When creating an e-mail, it is important to:   Know the e-mail address of the person to whom you are sending the message.  Include a subject. Write a clear, concise message that has been proofread and spellchecked.      When sending an e-mail:   Decide who should receive the e-mail and enter his or her name in the To: line.  Mark a message with the red exclamation point icon if it is important. The Cc line allows you to courtesy copy someone else; Bcc allows you to send a blind copy.  The BCC recipient is not visible to the primary and Cc recipients. Forwarding a message allows you to send a copy of the original message body to another receiver.

Question 4

A(n) _____ can be added to a message header to alert the recipient about the priority of the message.

Accepted Answer

A)  start 
B)  button 
C)  icon 
D)  tag 
A)  start 
B)  button 
C)  icon 
D)  tag

Question 5

In Outlook, mail management is primarily handled through the ____________________.

Accepted Answer

The answer of In Outlook, mail management is primarily handled...

Question 6

Molly is using Outlook to manage her e-mail messages. Molly knows she must click on her e-mail Inbox to access all of the following folders EXCEPT the _____ folder.

Accepted Answer

A)  Drafts 
B)  Outbox 
C)  Sent Items 
D)  Documents 
A)  Drafts 
B)  Outbox 
C)  Sent Items 
D)  Documents

Question 7

When FW: appears in a recipient's e-mail, he or she knows that the sender has forwarded the message.

Accepted Answer

A) True 
 B)False

Question 8

An example of a(n) ____________________ is a software application such as e-mail.

Accepted Answer

The answer of An example of a(n) ____________________ is a...

Question 9

You can use ____ to send and receive messages in dynamic, two-way communications.

Accepted Answer

A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing 
A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing

Question 10

Protocols are rules that govern the transfer of data. ____________________

Accepted Answer

A) True 
 B)False

Question 11

Any attachments should be in the subject line of the e-mail.

Accepted Answer

A) True 
 B)False

Question 12

You can use ____ to send and receive messages in real time.

Accepted Answer

A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing 
A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing

Question 13

When you set up an outbound message, Outlook will automatically send a reply to senders when you receive their e-mail. ____________________

Accepted Answer

A) True 
 B)False

Question 14

Molly is using Outlook to manage her e-mail messages. Molly receives an e-mail with a(n) ____ icon. She knows this means the message has an attachment.

Accepted Answer

A)  sealed envelope 
B)  exclamation point 
C)  paper clip 
D)  piece of paper 
A)  sealed envelope 
B)  exclamation point 
C)  paper clip 
D)  piece of paper

Question 15

It is good e-mail etiquette to include brief, descriptive ____________________ in your message.

Accepted Answer

The answer of It is good e-mail etiquette to include...

Question 16

You can send e-mail to any computer in the world.

Accepted Answer

A) True 
 B)False

Question 17

You can use ____ to make phone calls with an Internet connection.

Accepted Answer

A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing 
A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing

Question 18

In the To: text box, a _____ is automatically inserted between each e-mail address.

Accepted Answer

A)  colon 
B)  period 
C)  comma 
D)  semicolon 
A)  colon 
B)  period 
C)  comma 
D)  semicolon

Question 19

An attachment consists of text or pictures that you create so Outlook can add it to the end of any outgoing messages.

Accepted Answer

A) True 
 B)False

Question 20

Information that authenticates your identity on a server is known as your _____.

Accepted Answer

A)  signature 
B)  courtesy copy 
C)  credentials 
D)  domain name 
A)  signature 
B)  courtesy copy 
C)  credentials 
D)  domain name

Exam 26: Communication Services

A red exclamation mark in an e-mail message list indicates that the sender considers the e-mail spam.

If you are not sure you want to send an e-mail, which of the following options should you consider before clicking Send?

List some important things to remember when creating and sending e-mail messages. What is the difference between Cc, Bcc, and forwarding an e-mail?

A(n) _____ can be added to a message header to alert the recipient about the priority of the message.

In Outlook, mail management is primarily handled through the ____________________.

Molly is using Outlook to manage her e-mail messages. Molly knows she must click on her e-mail Inbox to access all of the following folders EXCEPT the _____ folder.

When FW: appears in a recipient's e-mail, he or she knows that the sender has forwarded the message.

An example of a(n) ____________________ is a software application such as e-mail.

You can use ____ to send and receive messages in dynamic, two-way communications.

Protocols are rules that govern the transfer of data. ____________________

Any attachments should be in the subject line of the e-mail.

You can use ____ to send and receive messages in real time.

When you set up an outbound message, Outlook will automatically send a reply to senders when you receive their e-mail. ____________________

Molly is using Outlook to manage her e-mail messages. Molly receives an e-mail with a(n) ____ icon. She knows this means the message has an attachment.

It is good e-mail etiquette to include brief, descriptive ____________________ in your message.

You can send e-mail to any computer in the world.

You can use ____ to make phone calls with an Internet connection.

In the To: text box, a _____ is automatically inserted between each e-mail address.

An attachment consists of text or pictures that you create so Outlook can add it to the end of any outgoing messages.

Information that authenticates your identity on a server is known as your _____.

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