Question 1

Protocols ensure that information created by one system can be interpreted and read by another.

Accepted Answer

A) True 
 B)False

Question 2

Outlook can ____________________ information so e-mail messages appear on multiple devices.

Accepted Answer

The answer of Outlook can ____________________ information so e-mail messages...

Question 3

When you turn on the Reply All feature, senders will automatically receive a reply when you receive their e-mail.

Accepted Answer

A) True 
 B)False

Question 4

Match between columns
                        Premises: Converts your voice to a digital signal that travels over the Internet
Allow real-time communication in which you exchange messages by typing text, which is displayed on the other person's monitor
Communicate with other participants by using computer networks to transmit audio and video data
An online community of people who share common interests or activities
A journal created by one person or by a group

Accepted Answer

The Answer of Social networking sites and VoIP and Online is...

Question 5

A(n) chat room is an online personal journal that a person can create. ____________________

Accepted Answer

A) True 
 B)False

Question 6

A ____ serves as a discussion site where users can post messages asking for assistance.

Accepted Answer

A)  newsgroup 
B)  message board 
C)  social networking site 
D)  both A and B 
A)  newsgroup 
B)  message board 
C)  social networking site 
D)  both A and B

Question 7

Jeremy is preparing a presentation on e-mail basics to present to his computer club. Jeremy knows that a basic e-mail message should include all of the following EXCEPT: ____.

Accepted Answer

A)  subject line 
B)  attachment 
C)  address 
D)  body of the message 
A)  subject line 
B)  attachment 
C)  address 
D)  body of the message

Question 8

You can use ____ to conduct a meeting involving yourself and one or more other participants at different sites.

Accepted Answer

A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing 
A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing

Question 9

When you send an e-mail, all you need is the first part of the user's e-mail address.

Accepted Answer

A) True 
 B)False

Question 10

Microsoft Word allows you to manage your e-mail.

Accepted Answer

A) True 
 B)False

Question 11

The default format for the body of a message is _____.

Accepted Answer

A)  Plain Text format 
B)  Rich Text Format 
C)  Hypertext Markup Language 
D)  Python 
A)  Plain Text format 
B)  Rich Text Format 
C)  Hypertext Markup Language 
D)  Python

Question 12

A(n) ____ file has the .pst file extension.

Accepted Answer

A)  archive 
B)  synchronize 
C)  mail message 
D)  attachment 
A)  archive 
B)  synchronize 
C)  mail message 
D)  attachment

Question 13

In Microsoft Outlook, e-mail messages are archived every 14 days. ____________________

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true about e-mail addresses?

Accepted Answer

A)  Each user on the Internet has a unique e-mail address. 
B)  The first part of an e-mail is the username. 
C)  E-mail addresses can be used to log on to certain sites. 
D)  All of the above are true. 
A)  Each user on the Internet has a unique e-mail address. 
B)  The first part of an e-mail is the username. 
C)  E-mail addresses can be used to log on to certain sites. 
D)  All of the above are true.

Question 15

Which of the following is NOT true about Outlook?

Accepted Answer

A)  Using the Inbox, you can organize your mail by creating folders. 
B)  The default opening window in Outlook is the Inbox. 
C)  When a message first arrives in the Inbox, it is in italic type. 
D)  When you select a folder in the Navigation bar, its contents appear in the message list. 
A)  Using the Inbox, you can organize your mail by creating folders. 
B)  The default opening window in Outlook is the Inbox. 
C)  When a message first arrives in the Inbox, it is in italic type. 
D)  When you select a folder in the Navigation bar, its contents appear in the message list.

Question 16

A message can be formatted in any of the following formats EXCEPT: ____.

Accepted Answer

A)  a Word document 
B)  HTML 
C)  Rich Text 
D)  Plain Text 
A)  a Word document 
B)  HTML 
C)  Rich Text 
D)  Plain Text

Question 17

You can assign a set of ____________________ to redirect incoming messages to a new folder.

Accepted Answer

The answer of You can assign a set of ____________________...

Question 18

All of the following are examples of Web-based e-mail services EXCEPT: ______.

Accepted Answer

A)  FaceTime 
B)  Yahoo Mail 
C)  Google Gmail 
D)  Windows Live Mail 
A)  FaceTime 
B)  Yahoo Mail 
C)  Google Gmail 
D)  Windows Live Mail

Question 19

To respond to an e-mail message, use the Forward command. ____________________

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT true about sending an e-mail message?

Accepted Answer

A)  When you reply to a message, the original message is included with the message. 
B)  Cc is an option to send someone a message without the other recipients knowing. 
C)  Forwarding a message helps cut down on the time you spend creating messages from scratch. 
D)  When you reply to an e-mail message, the recipient normally sees RE: preceding the text in the subject line. 
A)  When you reply to a message, the original message is included with the message. 
B)  Cc is an option to send someone a message without the other recipients knowing. 
C)  Forwarding a message helps cut down on the time you spend creating messages from scratch. 
D)  When you reply to an e-mail message, the recipient normally sees RE: preceding the text in the subject line.

Exam 26: Communication Services

Protocols ensure that information created by one system can be interpreted and read by another.

Outlook can ____________________ information so e-mail messages appear on multiple devices.

When you turn on the Reply All feature, senders will automatically receive a reply when you receive their e-mail.

A(n) chat room is an online personal journal that a person can create. ____________________

A ____ serves as a discussion site where users can post messages asking for assistance.

Jeremy is preparing a presentation on e-mail basics to present to his computer club. Jeremy knows that a basic e-mail message should include all of the following EXCEPT: ____.

You can use ____ to conduct a meeting involving yourself and one or more other participants at different sites.

When you send an e-mail, all you need is the first part of the user's e-mail address.

Microsoft Word allows you to manage your e-mail.

The default format for the body of a message is _____.

A(n) ____ file has the .pst file extension.

In Microsoft Outlook, e-mail messages are archived every 14 days. ____________________

Which of the following is true about e-mail addresses?

Which of the following is NOT true about Outlook?

A message can be formatted in any of the following formats EXCEPT: ____.

You can assign a set of ____________________ to redirect incoming messages to a new folder.

All of the following are examples of Web-based e-mail services EXCEPT: ______.

To respond to an e-mail message, use the Forward command. ____________________

Which of the following is NOT true about sending an e-mail message?

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