Exam 6: Observing and Reflecting Feelings: the Heart of Empathic Understanding
Write three responses: present tense, past tense, and future tense, to each of the following client statements. Indicate whether your response is an open or closed question, a paraphrase, an encourager, or a reflection of feeling.
a. "I've lived alone all my life. My parents died when I was young and it has been tough. But I've survived and I'm proud of what I have done."
b. "Well, one thing's for sure. My stepfather was really hard on me. I can't say I really like him, but I do respect him a great deal."
c. "But then, my mother-in-law right now really bugs me. She reminds me of my stepmother-always harsh and brassy. Not sensitive at all."
a. Present tense: "It sounds like you've been through a lot, but you've managed to overcome it and feel proud of yourself. That's really impressive." (encourager)
Past tense: "It must have been tough for you to lose your parents at a young age, but you were able to survive and feel proud of your accomplishments." (reflection of feeling)
Future tense: "It seems like you've been able to handle difficult situations in the past, so I'm confident that you will continue to overcome any challenges that come your way." (encourager)
b. Present tense: "It sounds like your stepfather was tough on you, but you still have a lot of respect for him." (paraphrase)
Past tense: "It seems like your stepfather was really hard on you, but you were able to find a way to respect him despite that." (reflection of feeling)
Future tense: "It seems like you've been able to navigate a difficult relationship with your stepfather in the past, so how do you think you will continue to handle it in the future?" (open question)
c. Present tense: "It sounds like your mother-in-law's behavior is really bothering you, especially because it reminds you of your stepmother." (paraphrase)
Past tense: "It must have been difficult for you to deal with your stepmother's harsh behavior, and now it's challenging to have your mother-in-law act similarly." (reflection of feeling)
Future tense: "How do you think you will handle the situation with your mother-in-law in the future, given your past experiences with your stepmother?" (open question)
Classify each of the following counseling leads as a paraphrase (P), encourage (E), or reflection of feeling (RF). Client : I really wonder what's going to happen to me. I find myself aging faster than I anticipated. I simply can't do all that I'd like to do anymore. It makes me sick just to think of it. I'm confused and worried.
You're confused and worried over the changes that come with age.
C
How might you encourage a client who resists emotion to express feelings more fully?
Encouraging a client who resists emotion to express their feelings more fully can be a delicate process. One approach could be to create a safe and non-judgmental space for the client to explore their emotions. This can be done by actively listening to their concerns, validating their experiences, and showing empathy towards their struggles.
It may also be helpful to educate the client about the importance of expressing and processing emotions for their overall well-being. Explaining the connection between repressed emotions and mental health issues can help them understand the value of addressing their feelings.
Using techniques such as mindfulness, deep breathing, or guided imagery can also help the client become more in tune with their emotions and feel more comfortable expressing them. Encouraging them to journal or engage in creative activities can provide an outlet for their emotions as well.
It's important to approach this process with patience and understanding, as it may take time for the client to feel comfortable opening up. Building trust and rapport with the client is crucial in helping them feel safe enough to express their emotions more fully. Ultimately, the goal is to empower the client to recognize and process their emotions in a healthy way, leading to greater emotional well-being.
Discuss how the skill of acknowledgment of feeling may be useful in settings outside of counseling and interviewing.
Assuming you have sufficient trust, to help a client increase emotional expression, you might try
With some cultural groups, reflection of feeling may be inappropriate. Discuss how and when reflection may be used unwisely.
Classify each of the following counseling leads as a paraphrase (P), encourage (E), or reflection of feeling (RF). Client : I really wonder what's going to happen to me. I find myself aging faster than I anticipated. I simply can't do all that I'd like to do anymore. It makes me sick just to think of it. I'm confused and worried.
Confused and worried?
The tense of a reflection of feeling can be important. The authors state that the most immediate and potentially most powerful tense for a reflection of feeling would be
"I feel really terrible. My folks have divorced. They have moved apart and I don't know where to live." Which would be a reflection of feeling in response to this client?
Classify each of the following counseling leads as a paraphrase (P), encourage (E), or reflection of feeling (RF). Client : Yes, somehow it just doesn't seem fair. I've taken care of myself, worked hard, and my spouse just says I'm angry and bitter. It hurts.
The situation isn't fair after you've worked so hard to do right.
Write reflections of feeling, paraphrases, and encouragers to the following client statements.
a. "I don't like this test. It is too long and difficult. It makes me angry when the instructor provides open-ended statements and expects me to provide the correct answer."
b. "I'm so pleased with myself. I did well on the examination in spite of the unfairness of the instructor. He's a nice person, but it was I who straightened the situation out. But on the other hand, he did sit and listen to me when I complained. A funny person he is."
c. "How do you expect me to handle role-playing, a skill I don't even understand? I've read the book three times and still it isn't clear. I've tried, but I am just so confused in this course.
Classify each of the following counseling leads as a paraphrase (P), encourage (E), or reflection of feeling (RF). Client : I really wonder what's going to happen to me. I find myself aging faster than I anticipated. I simply can't do all that I'd like to do anymore. It makes me sick just to think of it. I'm confused and worried.
You are wondering how to cope with the changes that age is bringing to you.
Classify each of the following counseling leads as a paraphrase (P), encourage (E), or reflection of feeling (RF). Client : If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well. I feel totally useless.
You can't walk?
Classify each of the following counseling leads as a paraphrase (P), encourage (E), or reflection of feeling (RF). Client : If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well. I feel totally useless.
I hear you saying you are very discouraged and hurting right now. Am I hearing you correctly?
If you should be working in management, reflection of feeling
Classify each of the following counseling leads as a paraphrase (P), encourage (E), or reflection of feeling (RF). Client : If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well. I feel totally useless.
Having more than one physical issue complicates things a good deal.
You are working with a client who gets over-involved and too deep in emotion. There is a clear need to tone down emotional expression. How would you go about this?
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