Exam 1: Introduction to Marketing Research

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Professors at Texas A&M University conducted research to determine the best way to measure customer satisfaction with services. Their method was published in the Journal of Marketing and may be used by any firm wishing to measure their own customer's satisfaction. This would be an example of:

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A use of marketing research is to monitor marketing performance, which takes place prior to implementing marketing strategies.

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Which of the following marketing information subsystems gathers information about events and happenings "outside" the firm?

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