Exam 3: Requirements Determination

What are the methods used to identify improvement opportunities during business process automation? How do the methods used for each analysis strategy affect the outcome of the "identify improvement" process?

Activity-based costing is similar to duration analysis. While duration analysis attempts to find the time taken to complete business processes, activity-based costing finds the costs associated with each of the basic functional steps or processes.

Open-ended questions gather rich information because they are questions that permit the interviewee to elaborate on answer.

Joint Application Design (JAD) is always the better requirements-gathering technique than others. In practice, every project should only JAD.

The two general analysis techniques performed by the analyst for BPA during the analysis phase are problem analysis and revise and resubmit modeling.

The ________ brings together into a single comprehensive document the material created during planning and analysis

Which of the following analysis strategies is best?

The functional model component of the system proposal includes _______.

Business process automation (BPA) usually provides only minor to moderate improvements to the business but is the most costly and most risky of the three strategies.

The analysis strategy that results in the existing business processes being left essentially the same, but with a new system that makes them more efficient is _____.

The most commonly used information-gathering technique is _____.

When you begin an interview, the first goal is to establish control and let the interviewee know that you have a mastery of the subject.

It is easier to ask an interviewee what is used to perform a task than it is to show the interviewee a form and ask what information on the form is used.

To identify improvements in a BPI, the analyst should perform duration analysis, activity-based costing, and informal benchmarking.

An analyst for an insurance company determined that the overall time required to process a property damage insurance claim is 21 business days. When the analyst decomposes the process into steps and aggregates the total time requirements for all steps, she discovers a total time of 12 hours. The analyst is employing the activity-based costing analysis technique.

A JAD facilitator is _____.

Questionnaires are often used when there is only a small number of people from which information and opinions are needed, because it is difficult to get a large number of participants to return questionnaires on a timely basis.

The information gathering technique that enables the analyst to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense is the _____.

Concept maps allow the relationships among the _______________________to be explicitly represented.

Two BPI techniques used to identify possible improvements in the current system are _____.