Exam 3: Requirements Determination

JAD is the appropriate technique for gathering information about the As-Is and To-Be systems: it that identifies improvements, and has a high amount of user involvement.

Questions on questionnaires should be open-ended to allow the respondent the freedom to express his / her opinion since the analyst will not be able to follow up with additional questions as could be done in a one-on-one interview.

The users of the product-sales system would like to dramatically increase the use and value of the new order-entry system by designing a front end for the Internet and letting customer purchase goods without the aid of a customer service rep. The projected costs would be high and the risk would be great. This is an example of BPR.

What are the three types of interview questions? Define and identify why an analyst would use each type of question. Include an example of each question type.

Sarah would like to give the interviewee more control over the interview and to gather rich information. She should ask _____ questions.

What are the methods used to identify improvement opportunities during business process improvement? How do the methods used for each analysis strategy affect the outcome of the "identify improvement" process?

Jessica has asked the users to generate a list of problems with the current system and to prioritize the problems in order of importance. Jessica then generated all the possible causes for the problems, starting with the most important. Jessica is identifying improvement opportunities through root cause analysis.

Joint application design (JAD) sessions are specifically designed to improve integration of information, because all information is combined when it is collected, not afterward.

What is the primary goal of observation? What are three ways to make observation more effective? How reliable are the results of observation?

"How can you reduce the number of errors in the name and address field on the data entry screen?" is an example of a high level question.

Benchmarking refers to studying how other organizations perform a business process so you can learn how your organization can do it better.

Mike Hammer, the father of BPR, estimates that 70% of BPR projects fail. Given that failure rate, why should a firm bother even attempting a BPR effort?