Question 1

The end-result system was proposed by:

Accepted Answer

A)  Florence Nightingale and it tracked the number of patient deaths. 
B)  Joseph Juran and it focused on quality improvement as a process. 
C)  Ernest Codman and it linked hospital treatment to patient outcomes. 
D)  Avedis Donabedian and it focused on total quality management (TQM). 
A)  Florence Nightingale and it tracked the number of patient deaths. 
B)  Joseph Juran and it focused on quality improvement as a process. 
C)  Ernest Codman and it linked hospital treatment to patient outcomes. 
D)  Avedis Donabedian and it focused on total quality management (TQM). C

Question 2

Which step falls under Joseph Juran's concept of quality control?

Accepted Answer

A)  Identify the customers 
B)  Establish measurement 
C)  Diagnose to find causes 
D)  Determine customer needs 
A)  Identify the customers 
B)  Establish measurement 
C)  Diagnose to find causes 
D)  Determine customer needs B

Question 3

Which statement best describes W. Edwards Deming's beliefs about quality?

Accepted Answer

A)  Focusing on the process of quality is more important than focusing on the product. 
B)  Quality is defined by a company's slogan. 
C)  Quality in production is defined by numerical quotas. 
D)  Quality can be achieved by solving immediate problems as they arise. 
A)  Focusing on the process of quality is more important than focusing on the product. 
B)  Quality is defined by a company's slogan. 
C)  Quality in production is defined by numerical quotas. 
D)  Quality can be achieved by solving immediate problems as they arise. A

Question 4

Which phrase is not one of W. Edwards Deming's Fourteen Points for Management?

Accepted Answer

A)  Adopt the new philosophy 
B)  Drive out fear 
C)  Institute new leadership 
D)  Reward employees consistently 
A)  Adopt the new philosophy 
B)  Drive out fear 
C)  Institute new leadership 
D)  Reward employees consistently

Question 5

W. Edwards Deming believed that quality initiatives must come:

Accepted Answer

A)  from the bottom-up, with the front-line workers suggesting ways for improvement. 
B)  form customer feedback as only the customers can be objective about their experience with the end product. 
C)  from the leadership, from the top-down, and employees must be taught how to improve quality continually. 
D)  as a set of proposals from focus groups and committees comprised of customers, workers, and managers. 
A)  from the bottom-up, with the front-line workers suggesting ways for improvement. 
B)  form customer feedback as only the customers can be objective about their experience with the end product. 
C)  from the leadership, from the top-down, and employees must be taught how to improve quality continually. 
D)  as a set of proposals from focus groups and committees comprised of customers, workers, and managers.

Question 6

A hospital has:

Accepted Answer

A)  internal customers. 
B)  external customers. 
C)  both internal and external customers. 
D)  no customers, just patients and physicians. 
A)  internal customers. 
B)  external customers. 
C)  both internal and external customers. 
D)  no customers, just patients and physicians.

Question 7

According to Crosby, a company that wanted to improve their processes but failed likely had:

Accepted Answer

A)  called their effort a process. 
B)  employed quality control staff who were cynical. 
C)  unending patience for results, and no sense of urgency. 
D)  aimed their efforts toward the higher operational staff. 
A)  called their effort a process. 
B)  employed quality control staff who were cynical. 
C)  unending patience for results, and no sense of urgency. 
D)  aimed their efforts toward the higher operational staff.

Question 8

Which person kept detailed records of deaths and was able to mathematically prove that unsanitary conditions in hospitals led to patients' deaths?

Accepted Answer

A)  Florence Nightingale 
B)  Joseph Juran 
C)  W. Edwards Deming 
D)  Philip B. Crosby 
A)  Florence Nightingale 
B)  Joseph Juran 
C)  W. Edwards Deming 
D)  Philip B. Crosby

Question 9

One of the strengths in Philip Crosby's theory on quality is that:

Accepted Answer

A)  it is solely based on statistics and therefore objective. 
B)  he believes in aiming quality efforts at the lower operational levels. 
C)  it gives attention to transforming the quality culture of an organization. 
D)  he believes in aiming the quality efforts at the higher operational levels. 
A)  it is solely based on statistics and therefore objective. 
B)  he believes in aiming quality efforts at the lower operational levels. 
C)  it gives attention to transforming the quality culture of an organization. 
D)  he believes in aiming the quality efforts at the higher operational levels.

Question 10

Joseph Juran's trilogy consists of:

Accepted Answer

A)  quality control, quality process, and quality improvement. 
B)  quality control, measurable results, and evaluation. 
C)  observation, quantifiable results, and total quality management. 
D)  quality planning, quality control, and quality improvement. 
A)  quality control, quality process, and quality improvement. 
B)  quality control, measurable results, and evaluation. 
C)  observation, quantifiable results, and total quality management. 
D)  quality planning, quality control, and quality improvement.

The end-result system was proposed by:

Which step falls under Joseph Juran's concept of quality control?

Which statement best describes W. Edwards Deming's beliefs about quality?

Which phrase is not one of W. Edwards Deming's Fourteen Points for Management?

W. Edwards Deming believed that quality initiatives must come:

A hospital has:

According to Crosby, a company that wanted to improve their processes but failed likely had:

Which person kept detailed records of deaths and was able to mathematically prove that unsanitary conditions in hospitals led to patients' deaths?

One of the strengths in Philip Crosby's theory on quality is that:

Joseph Juran's trilogy consists of:

Philosophy of Science: An Introduction

The Evolution of Nursing Science

The Essentials of the Doctor of Nursing Practice: A Philosophical Perspective

Theory As Practice

Components and Levels of Abstraction in Nursing Knowledge

Complexity Science and Complex Adaptive Systems

Critical Theory and Emancipatory Knowledge

Feminist Ethics: Some Applicable Thoughts for Advanced Practice Nurses

Theories and Models in Ethics

Educational and Learning Theories

Health Behavior Theories

Theories Focused on Interpersonal Relationships

Environmental Philosophy and Theories

Economic Theories

Theories of Organizational Behavior and Leadership

Theories Focused on Health Inequity and Health Disparity

Models and Theories Focused on Nursing Goals and Functions

Models and Theories Focused on a Systems Approach

Models and Theories Focused on Human Existence and Universal Energy

Models and Theories Focused on Competencies and Skills

Theories Focused on Caring

Models and Theories Focused on Culture

The Praxis Theory of Suffering

Theory Testing and Theory Evaluation

Using Theory in Evidence-Based Advanced Nursing Practice

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Exam 16: Theoretical Approaches to Quality Improvement

The end-result system was proposed by:

Which step falls under Joseph Juran's concept of quality control?

Which statement best describes W. Edwards Deming's beliefs about quality?

Which phrase is not one of W. Edwards Deming's Fourteen Points for Management?

W. Edwards Deming believed that quality initiatives must come:

A hospital has:

According to Crosby, a company that wanted to improve their processes but failed likely had:

Which person kept detailed records of deaths and was able to mathematically prove that unsanitary conditions in hospitals led to patients' deaths?

One of the strengths in Philip Crosby's theory on quality is that:

Joseph Juran's trilogy consists of:

Philosophy of Science: An Introduction

The Evolution of Nursing Science

The Essentials of the Doctor of Nursing Practice: A Philosophical Perspective

Theory As Practice

Components and Levels of Abstraction in Nursing Knowledge

Complexity Science and Complex Adaptive Systems

Critical Theory and Emancipatory Knowledge

Feminist Ethics: Some Applicable Thoughts for Advanced Practice Nurses

Theories and Models in Ethics

Educational and Learning Theories

Health Behavior Theories

Theories Focused on Interpersonal Relationships

Environmental Philosophy and Theories

Economic Theories

Theories of Organizational Behavior and Leadership

Theories Focused on Health Inequity and Health Disparity

Models and Theories Focused on Nursing Goals and Functions

Models and Theories Focused on a Systems Approach

Models and Theories Focused on Human Existence and Universal Energy

Models and Theories Focused on Competencies and Skills

Theories Focused on Caring

Models and Theories Focused on Culture

The Praxis Theory of Suffering

Theory Testing and Theory Evaluation

Using Theory in Evidence-Based Advanced Nursing Practice

Filters