Question 1

________ is a measure of the ratio of process outputs to inputs.

Accepted Answer

A)  Process effectiveness 
B)  Process efficiency 
C)  Process conformance 
D)  Process reliability 
A)  Process effectiveness 
B)  Process efficiency 
C)  Process conformance 
D)  Process reliability

Question 2

Business process reengineering is a quick process, but it is exceedingly expensive.

Accepted Answer

A) True 
 B)False

Question 3

Dynamic processes support operational activities.

Accepted Answer

A) True 
 B)False

Question 4

An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

Accepted Answer

A) True 
 B)False

Question 5

Order and account tracking are business processes concerning the operations department.

Accepted Answer

A) True 
 B)False

Question 6

Placing an order is an example of a structured process.

Accepted Answer

A) True 
 B)False

Question 7

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

Accepted Answer

A)  Business process reengineering 
B)  Customer relationship management 
C)  Enterprise resource planning 
D)  Customer lifecycle management 
A)  Business process reengineering 
B)  Customer relationship management 
C)  Enterprise resource planning 
D)  Customer lifecycle management

Question 8

A(n)________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Accepted Answer

A)  stored procedure 
B)  index 
C)  trigger 
D)  transaction 
A)  stored procedure 
B)  index 
C)  trigger 
D)  transaction

Question 9

________ is the activity of altering and designing business processes to take advantage of new information systems.

Accepted Answer

A)  Business process modeling 
B)  Business process reengineering 
C)  Business process outsourcing 
D)  Enterprise resource planning 
A)  Business process modeling 
B)  Business process reengineering 
C)  Business process outsourcing 
D)  Enterprise resource planning

Question 10

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Accepted Answer

A) True 
 B)False

Question 11

Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following conditions exists when data are isolated in separated information systems?

Accepted Answer

A)  information overload 
B)  encapsulation 
C)  information silo 
D)  data segregation 
A)  information overload 
B)  encapsulation 
C)  information silo 
D)  data segregation

Question 13

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Accepted Answer

A) True 
 B)False

Question 14

The procedures for using different information systems need to be understood only by the IT department of an organization.

Accepted Answer

A) True 
 B)False

Question 15

Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

Accepted Answer

A) True 
 B)False

Question 16

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

Accepted Answer

A)  Operational processes 
B)  Dynamic processes 
C)  Inherent processes 
D)  Structured processes 
A)  Operational processes 
B)  Dynamic processes 
C)  Inherent processes 
D)  Structured processes

Question 17

Which of the following business processes is related to operations?

Accepted Answer

A)  account tracking 
B)  sales forecasting 
C)  finished-goods inventory management 
D)  treasury management 
A)  account tracking 
B)  sales forecasting 
C)  finished-goods inventory management 
D)  treasury management

Question 18

Describe the two categories of ERP training.

Accepted Answer

ERP vendors have developed training curr

Question 19

In SOA terminology, what does it mean if the production of a service is said to be encapsulated?

Accepted Answer

A)  The methodology and location of the service is private. 
B)  The users of the service need to know how and where the service is performed. 
C)  The service description is documented in a short or concise form. 
D)  The description of how to use the service is published using a standardized language. 
A)  The methodology and location of the service is private. 
B)  The users of the service need to know how and where the service is performed. 
C)  The service description is documented in a short or concise form. 
D)  The description of how to use the service is published using a standardized language.

Question 20

Lead generation and lead tracking are processes concerning the sales and marketing department.

Accepted Answer

A) True 
 B)False

________ is a measure of the ratio of process outputs to inputs.

Business process reengineering is a quick process, but it is exceedingly expensive.

Dynamic processes support operational activities.

An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

Order and account tracking are business processes concerning the operations department.

Placing an order is an example of a structured process.

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

A(n)________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

________ is the activity of altering and designing business processes to take advantage of new information systems.

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

Which of the following conditions exists when data are isolated in separated information systems?

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

The procedures for using different information systems need to be understood only by the IT department of an organization.

Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

Which of the following business processes is related to operations?

Describe the two categories of ERP training.

In SOA terminology, what does it mean if the production of a service is said to be encapsulated?

Lead generation and lead tracking are processes concerning the sales and marketing department.

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Business Process and Information Systems Development

Information Systems Management

Information Security Management

The International Dimension

Filters

Exam 7: Structured Processes and Information Systems

________ is a measure of the ratio of process outputs to inputs.

Business process reengineering is a quick process, but it is exceedingly expensive.

Dynamic processes support operational activities.

An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

Order and account tracking are business processes concerning the operations department.

Placing an order is an example of a structured process.

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

A(n)________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

________ is the activity of altering and designing business processes to take advantage of new information systems.

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Service-oriented architecture is a software design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using process-oriented architecture standards.

Which of the following conditions exists when data are isolated in separated information systems?

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

The procedures for using different information systems need to be understood only by the IT department of an organization.

Industry-specific solutions contain program and database configuration files, but not the process blueprints that apply to ERP implementations in specific industries.

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

Which of the following business processes is related to operations?

Describe the two categories of ERP training.

In SOA terminology, what does it mean if the production of a service is said to be encapsulated?

Lead generation and lead tracking are processes concerning the sales and marketing department.

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Business Process and Information Systems Development

Information Systems Management

Information Security Management

The International Dimension

Filters