Question 1

Which of the following business processes is related to customer service?

Accepted Answer

A)  assessment 
B)  account tracking 
C)  sales forecasting 
D)  accounts payable 
A)  assessment 
B)  account tracking 
C)  sales forecasting 
D)  accounts payable

Question 2

Define dynamic processes and list their characteristics.

Accepted Answer

Dynamic processes are flexible, informal

Question 3

An ERP solution does not include ________.

Accepted Answer

A)  a database design 
B)  a company's operational data 
C)  initial configuration data 
D)  stored procedures 
A)  a database design 
B)  a company's operational data 
C)  initial configuration data 
D)  stored procedures

Question 4

The primary purpose of an ERP system is integration.

Accepted Answer

A) True 
 B)False

Question 5

Define ERP.What is the primary purpose of an ERP system?

Accepted Answer

Enterprise resource planning (ERP)is a s

Question 6

Define departmental processes, enterprise processes, and interenterprise processes.

Accepted Answer

A structured departmental process is a s

Question 7

________ is an example of an interenterprise information system.

Accepted Answer

A)  CRM 
B)  SCM 
C)  ERP 
D)  EAI 
A)  CRM 
B)  SCM 
C)  ERP 
D)  EAI

Question 8

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Accepted Answer

A) True 
 B)False

Question 9

________ refers to a person's belief that he or she can be successful at his or her job.

Accepted Answer

A)  Self-appraisal 
B)  Self-actualization 
C)  Self-efficacy 
D)  Self-aggrandizement 
A)  Self-appraisal 
B)  Self-actualization 
C)  Self-efficacy 
D)  Self-aggrandizement

Question 10

Which of the following business processes is related to sales and marketing?

Accepted Answer

A)  lead tracking 
B)  order management 
C)  customer support 
D)  accounts receivable 
A)  lead tracking 
B)  order management 
C)  customer support 
D)  accounts receivable

Question 11

Gap identification is a major task when implementing enterprise systems.

Accepted Answer

A) True 
 B)False

Question 12

An information silo is a condition that exists when data are isolated in separated information systems.

Accepted Answer

A) True 
 B)False

Question 13

A stored procedure is a ________.

Accepted Answer

A)  program stored in a database that keeps the database consistent when certain conditions arise 
B)  history of actions executed by a database management system 
C)  computer program stored in a database that is used to enforce business rules 
D)  data structure that improves the speed of data retrieval operations in a database 
A)  program stored in a database that keeps the database consistent when certain conditions arise 
B)  history of actions executed by a database management system 
C)  computer program stored in a database that is used to enforce business rules 
D)  data structure that improves the speed of data retrieval operations in a database

Question 14

ERP vendor Infor acquired which of the following ERP products?

Accepted Answer

A)  Solomon 
B)  GP 
C)  Epicore 9 
D)  Baan 
A)  Solomon 
B)  GP 
C)  Epicore 9 
D)  Baan

Question 15

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about a structured interenterprise information system is true?

Accepted Answer

A)  Its procedures are formalized and the problem solutions affect multiple organizations. 
B)  It is flexible and easily adaptable to organizational changes. 
C)  It minimizes data duplication among departments. 
D)  It does not require users to have any formal training. 
A)  Its procedures are formalized and the problem solutions affect multiple organizations. 
B)  It is flexible and easily adaptable to organizational changes. 
C)  It minimizes data duplication among departments. 
D)  It does not require users to have any formal training.

Question 17

Which of the following business processes is related to manufacturing?

Accepted Answer

A)  order entry and tracking 
B)  finished-goods inventory management 
C)  product and brand management 
D)  planning and scheduling 
A)  order entry and tracking 
B)  finished-goods inventory management 
C)  product and brand management 
D)  planning and scheduling

Question 18

Which of the following information systems minimizes data duplication among departments?

Accepted Answer

A)  interenterprise information systems 
B)  departmental information systems 
C)  personal information systems 
D)  enterprise information systems 
A)  interenterprise information systems 
B)  departmental information systems 
C)  personal information systems 
D)  enterprise information systems

Question 19

Both structured processes and dynamic processes are formally defined processes.

Accepted Answer

A) True 
 B)False

Question 20

Define enterprise information systems and describe its characteristics.

Accepted Answer

Enterprise information systems are infor

Which of the following business processes is related to customer service?

Define dynamic processes and list their characteristics.

An ERP solution does not include ________.

The primary purpose of an ERP system is integration.

Define ERP.What is the primary purpose of an ERP system?

Define departmental processes, enterprise processes, and interenterprise processes.

________ is an example of an interenterprise information system.

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

________ refers to a person's belief that he or she can be successful at his or her job.

Which of the following business processes is related to sales and marketing?

Gap identification is a major task when implementing enterprise systems.

An information silo is a condition that exists when data are isolated in separated information systems.

A stored procedure is a ________.

ERP vendor Infor acquired which of the following ERP products?

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Which of the following statements about a structured interenterprise information system is true?

Which of the following business processes is related to manufacturing?

Which of the following information systems minimizes data duplication among departments?

Both structured processes and dynamic processes are formally defined processes.

Define enterprise information systems and describe its characteristics.

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Business Process and Information Systems Development

Information Systems Management

Information Security Management

The International Dimension

Filters

Exam 7: Structured Processes and Information Systems

Which of the following business processes is related to customer service?

Define dynamic processes and list their characteristics.

An ERP solution does not include ________.

The primary purpose of an ERP system is integration.

Define ERP.What is the primary purpose of an ERP system?

Define departmental processes, enterprise processes, and interenterprise processes.

________ is an example of an interenterprise information system.

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

________ refers to a person's belief that he or she can be successful at his or her job.

Which of the following business processes is related to sales and marketing?

Gap identification is a major task when implementing enterprise systems.

An information silo is a condition that exists when data are isolated in separated information systems.

A stored procedure is a ________.

ERP vendor Infor acquired which of the following ERP products?

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Which of the following statements about a structured interenterprise information system is true?

Which of the following business processes is related to manufacturing?

Which of the following information systems minimizes data duplication among departments?

Both structured processes and dynamic processes are formally defined processes.

Define enterprise information systems and describe its characteristics.

The Importance of MIS

Collaboration Information Systems

Strategy and Information Systems

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Business Process and Information Systems Development

Information Systems Management

Information Security Management

The International Dimension

Filters