Exam 7: Structured Processes and Information Systems

Structured enterprise processes span an organization and support activities in multiple departments.

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

In enterprise systems, a single department manager is in charge.

The primary purpose of an ERP system is ________.

A structured departmental process enables departmental employees to fulfill the charter, purpose, and goals of a particular organizational unit.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is ________.

How should organizations manage employee resistance to change, in the context of new enterprise systems?

Which of the following is an example of a dynamic process?

Explain the nature of the database component of an ERP solution.

Departmental information systems typically support 10 to 100 users.

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

Structured processes are standardized processes that involve day-to-day operations.

Business process reengineering is the activity of altering and designing business processes to take advantage of new information systems.

ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers, in training sessions called ________.

A service provider creates a service description, which documents how to use a service, and publishes that description using a standardized language called ________.

The structure of a process has no bearing on its efficiency.

The inherent processes that are defined in an ERP solution are also known as process blueprints.

Process efficiency is a measure of the ratio of process outputs to inputs.

Enterprise application integration is ________.

Changing the structure of a process always results in a change in resources as well, even if it is only a simple reordering of tasks.