Exam 9: Becoming a Change Agent

How many dimensions make up the Healthcare Leadership Model

You can as a change agent by making suggestions for small, ______ changes to ensure the delivery of quality care.

Change for the purposes of quality improvement will require the leadership efforts of ------working at all levels in the NHS.

The Healthcare Leadership Model (NHS Leadership Academy, 2013) can also help you understand the types of effective leadership ______ required for delivering high-quality care and leading quality improvement and change at the point of care.

You can help to reduce the risks of human resistance to change through the development of a robust -----------------------plan.

Nurses can be effective leaders by upholding their ---------- and behaving in a way that demonstrates a commitment to improve quality of healthcare and influence change

Shared leadership approach means

Identify one of the seven principles of the NHS constitution

Generally, strategies for change

Since its earliest days, the NHS has been characterised by almost constant -------.-

Drivers for change in the NHS include Politics, demographics, evidence base, events, patient and public expectation ----------.

Some of the common concepts generally associated with change, in terms of quality improvement within the NHS, include improving patient outcomes, decreasing risk and improving patient safety, improving the patient -------------and reducing waste

People may resist change because they feel that do not have the -------to make the transition very well.

Quality of care comprises of:

The Healthcare Leadership Model is made up of ______ dimensions

----------------------tools can help you to select the most appropriate people with the right expertise and knowledge to help you to design a robust plan appropriate to the service.

Strategic change models can help you to understand the------------- of change and quality improvement.

The ______ for nursing, midwifery and care staff offers 10 aspirational commitments which can assist you as a student nurse to achieve quality healthcare and implement change, based on improving patient outcomes, improving patient experience and providing value for money.

A general accepted definition of change is to cause something to be -------- or to move from one state to another.

All nurses must systematically evaluate care and ensure that they and others use the findings to help ______ people's experience and care outcomes and to shape future services.