Question 1

What does Hindle (2003) call barriers to communication?

Accepted Answer

A)  Filters 
B)  Falters 
C)  Ignorance 
D)  Walls 
A)  Filters 
B)  Falters 
C)  Ignorance 
D)  Walls A

Question 2

'Open-Ended' questions are also known as:

Accepted Answer

'door-openers'

Question 3

What are affirming statements?

Accepted Answer

They are a way of demonstrating an empathic understanding, recognition and acknowledgement of the difficulties the patient is experiencing or has experienced.

Question 4

Papadopoulos et al (1998) describes such cultural competence as stemming from:

Accepted Answer

A)  Cultural Awareness 
B)  Cultural Knowledge 
C)  Cultural Sensitivity 
D)  All the above 
A)  Cultural Awareness 
B)  Cultural Knowledge 
C)  Cultural Sensitivity 
D)  All the above

Question 5

Sensory impairments include an inability to ______.

Accepted Answer

A)  hear or hear well 
B)  see or see well 
C)  speak or communicate verbally very well 
D)  all of these 
A)  hear or hear well 
B)  see or see well 
C)  speak or communicate verbally very well 
D)  all of these

Question 6

Communication can be intended or ___________

Accepted Answer

The answer of Communication can be intended or ___________...

Question 7

In challenging situations, such as when a person is angry, the use of therapeutic touch is _______

Accepted Answer

The answer of In challenging situations, such as when a...

Question 8

How might you best overcome linguistic barriers in communicating with others?

Accepted Answer

A)  Speak slowly and loudly 
B)  Use gestures 
C)  Ensure that key information is readily available in all common languages and interpreters where possible 
D)  Say nothing - the patient will work it out 
A)  Speak slowly and loudly 
B)  Use gestures 
C)  Ensure that key information is readily available in all common languages and interpreters where possible 
D)  Say nothing - the patient will work it out

Question 9

Which of the following is NOT an augmented or alternative method of communication (AAC)?

Accepted Answer

A)  photographs 
B)  sign language 
C)  communication boards with images 
D)  verbal conversation 
A)  photographs 
B)  sign language 
C)  communication boards with images 
D)  verbal conversation

Question 10

People who are angry need more __________ and the situation may be escalate if you stand too close.

Accepted Answer

The answer of People who are angry need more __________...

Question 11

When talking to a depressed person, it is important to consider how many questions you ask and how frequently you ask questions. This is known as _____.

Accepted Answer

The answer of When talking to a depressed person, it...

Question 12

What is dysarthria?

Accepted Answer

A)  difficult in pronouncing words 
B)  an inability to swallow 
C)  painful joints 
D)  a general disability to function 
A)  difficult in pronouncing words 
B)  an inability to swallow 
C)  painful joints 
D)  a general disability to function

Question 13

What is a reflective statement?

Accepted Answer

A statement which al

Question 14

Which of the following is NOT a common symptom of depression?

Accepted Answer

A)  feelings of sadness 
B)  decrease in appreciate 
C)  sleep problems 
D)  concerns about body image 
A)  feelings of sadness 
B)  decrease in appreciate 
C)  sleep problems 
D)  concerns about body image

Question 15

It is vital that if you have been involved in such situations that you are offered and receive ______

Accepted Answer

The answer of It is vital that if you have...

Question 16

Why should you always assume that the unconscious person can hear and understand what is going on around them?

Accepted Answer

A)  Some people who have regained consciousness have recalled conversations that have taken place around them whilst they have been unconscious 
B)  This is a policy of the hospital 
C)  People prefer this 
D)  It helps the nurse to form a relationship with the patient 
A)  Some people who have regained consciousness have recalled conversations that have taken place around them whilst they have been unconscious 
B)  This is a policy of the hospital 
C)  People prefer this 
D)  It helps the nurse to form a relationship with the patient

Question 17

The first step in handling challenging situations and being able to resolve problems is to ______.

Accepted Answer

A)  tell the person to calm down 
B)  try to find out what is concerning the person 
C)  make the person a cup of tea 
D)  leave the person alone to calm down 
A)  tell the person to calm down 
B)  try to find out what is concerning the person 
C)  make the person a cup of tea 
D)  leave the person alone to calm down

Question 18

What does the abbreviation AAC stand for?

Accepted Answer

Augmented/ Augmentat

Question 19

__________ is the process of drawing together material that has been discussed and it shows that you have been listening actively.

Accepted Answer

The answer of __________ is the process of drawing together...

Question 20

A reflective statement where a remark is reflected back to the patient in a slightly different way using synonyms is known as:

Accepted Answer

The answer of A reflective statement where a remark is...

Exam 16: Communication and Interpersonal Skills in Challenging Circumstances

What does Hindle (2003) call barriers to communication?

'Open-Ended' questions are also known as:

What are affirming statements?

Papadopoulos et al (1998) describes such cultural competence as stemming from:

Sensory impairments include an inability to ______.

Communication can be intended or ___________

In challenging situations, such as when a person is angry, the use of therapeutic touch is _______

How might you best overcome linguistic barriers in communicating with others?

Which of the following is NOT an augmented or alternative method of communication (AAC)?

People who are angry need more __________ and the situation may be escalate if you stand too close.

When talking to a depressed person, it is important to consider how many questions you ask and how frequently you ask questions. This is known as _____.

What is dysarthria?

What is a reflective statement?

Which of the following is NOT a common symptom of depression?

It is vital that if you have been involved in such situations that you are offered and receive ______

Why should you always assume that the unconscious person can hear and understand what is going on around them?

The first step in handling challenging situations and being able to resolve problems is to ______.

What does the abbreviation AAC stand for?

__________ is the process of drawing together material that has been discussed and it shows that you have been listening actively.

A reflective statement where a remark is reflected back to the patient in a slightly different way using synonyms is known as:

What Is Nursing and What Is a Nurse

Being a Nursing Student

Reflection and Evidence-Based Practice

Academic Writing and Assessment Skills

Ethics

Law

Accountability and Professionalism

Resilience

Becoming a Change Agent

Delivering Effective Care

Introduction to Nursing Theory

Value-Based, Person or Family Centred Care

Patient, Service User, Family and Carer Perspectives

Assessment, Planning, Implementation and Evaluation Apie: The Process of Nursing

Core Communication Skills

Ensuring Quality and Effective Management of Risk

Record-Keeping and Documentation

Clinical Decision-Making

Safe-guarding

Promoting Health

Infection Prevention and Control (IPC)

Aseptic Technique and Specimen Collection

Clinical Measurement

Pain Management

Skin Integrity

Safe Movement of People

Emergency Care

Medicines Administration

Assisting People With Their Nutritional Needs

Assisting People With Their Elimination Needs

Assisting People With Their Hygiene Needs

Care After Death

Introduction to the Organisation and Settings of Care

Introduction to Interprofessional Working

Introduction to the Psychological Context of Nursing

Introduction to the Sociological Context of Nursing

Introduction to Public Health

Introduction to Health Policy and the Political Context of Nursing

Introduction to the Global Context of Nursing

Filters