Question 1

Zoe is very likable, and most people tend to look up to her. Her power is most likely __________ power.

Accepted Answer

A)  reward 
B)  legitimate 
C)  referent 
D)  expert 
A)  reward 
B)  legitimate 
C)  referent 
D)  expert C

Question 2

Jinna wants the committee she is on at work to be efficient and complete tasks quickly, but she suspects that some of the other members want to take as much time as possible on committee decisions so they do not have to do their other work. Jinna often makes comments based on these assumptions, which leads to conflict in the group. This type of conflict is most closely linked to

Accepted Answer

A)  perceived incompatible goals. 
B)  scarce rewards. 
C)  interference from another party. 
D)  opposition in conjunction with cooperation. 
A)  perceived incompatible goals. 
B)  scarce rewards. 
C)  interference from another party. 
D)  opposition in conjunction with cooperation. A

Question 3

Sam did not receive clear instructions about the expectations of his work from his supervisor, so he does not deliver what she is looking for. This is an example of

Accepted Answer

A)  differentiation. 
B)  role confusion. 
C)  arbitration. 
D)  discrimination. 
A)  differentiation. 
B)  role confusion. 
C)  arbitration. 
D)  discrimination. B

Question 4

When someone within one department has a conflict with another person in that department, it would be considered an __________ conflict.

Accepted Answer

A)  intergroup 
B)  intragroup 
C)  interorganizational 
D)  intraorganizational 
A)  intergroup 
B)  intragroup 
C)  interorganizational 
D)  intraorganizational

Question 5

Blythe is hoping for a bonus at work, and so is Danny. However, there is a limited pool of money from which the bonus can come, so it is likely only one will receive the bonus. This knowledge has resulted in tense conversation between the two. This conflict is most closely linked to

Accepted Answer

A)  perceived incompatible goals. 
B)  scarce rewards. 
C)  interference from another party. 
D)  opposition in conjunction with cooperation. 
A)  perceived incompatible goals. 
B)  scarce rewards. 
C)  interference from another party. 
D)  opposition in conjunction with cooperation.

Question 6

As a manager, Harry uses his ability to punish others to reinforce his power. This is an example of __________ power.

Accepted Answer

A)  reward 
B)  legitimate 
C)  expert 
D)  coercive 
A)  reward 
B)  legitimate 
C)  expert 
D)  coercive

Question 7

What are the key characteristics of conflict?

Accepted Answer

An expressed struggle, interde

Question 8

List and briefly describe the three special types of organizational conflict.

Accepted Answer

(1) Whistle-blowing: reporting unethical

Question 9

Becca's team spends hours trying to collaborate to come up with a solution to their conflict, and some members even tried competing for their ideas. The team should then shift to a(n) __________ style.

Accepted Answer

A)  avoiding 
B)  accommodation 
C)  compromise 
D)  collaboration 
A)  avoiding 
B)  accommodation 
C)  compromise 
D)  collaboration

Question 10

An "I win, you lose" approach to conflict best describes the __________ style.

Accepted Answer

A)  avoiding 
B)  competing 
C)  accommodation 
D)  compromise 
A)  avoiding 
B)  competing 
C)  accommodation 
D)  compromise

Question 11

Ted reveals that his co-worker has been participating in illegal practices at work. Ted is participating in __________ by doing so.

Accepted Answer

A)  discrimination 
B)  differentiation 
C)  sexual harassment 
D)  whistle-blowing 
A)  discrimination 
B)  differentiation 
C)  sexual harassment 
D)  whistle-blowing

Question 12

When an arbitrator receives the final offers of two parties, hears the evidence, and renders a decision, it is called

Accepted Answer

A)  conventional interest arbitration. 
B)  final offer arbitration. 
C)  judicial arbitration. 
D)  differentiation. 
A)  conventional interest arbitration. 
B)  final offer arbitration. 
C)  judicial arbitration. 
D)  differentiation.

Question 13

Which of the following is an example of the source of a conflict?

Accepted Answer

A)  the other person 
B)  scarce resources 
C)  incompatible goals 
D)  all of the above 
A)  the other person 
B)  scarce resources 
C)  incompatible goals 
D)  all of the above

Question 14

Highly __________ people tend to be more creative, look for joint gains, and find ways to expand "the pie".

Accepted Answer

A)  accommodating 
B)  competitive 
C)  compromising 
D)  collaborative 
A)  accommodating 
B)  competitive 
C)  compromising 
D)  collaborative

Question 15

Amy used to work for a large corporation where employees really had to fight to be heard. She uses this same mentality to make her presence known in her new organization, which has created some conflict among others. This type of conflict is most closely related to the __________ dimension.

Accepted Answer

A)  history 
B)  source 
C)  perceptions 
D)  emotions 
A)  history 
B)  source 
C)  perceptions 
D)  emotions

Question 16

Which of the following emotions can help to demonstrate our sincerity and commitment to an issue, resulting in a positive use of emotion in conflict?

Accepted Answer

A)  passion 
B)  anger 
C)  excitement 
D)  all of the above 
A)  passion 
B)  anger 
C)  excitement 
D)  all of the above

Question 17

A manager has __________ power just by holding that formal position.

Accepted Answer

A)  reward 
B)  legitimate 
C)  referent 
D)  expert 
A)  reward 
B)  legitimate 
C)  referent 
D)  expert

Question 18

List the five primary dimensions of conflict and describe how each dimension influences conflict.

Accepted Answer

Answers will vary but must include:
a. H

Question 19

Jen tends to withdraw from and ignore conflict. Her conflict style is likely

Accepted Answer

A)  avoiding. 
B)  competing. 
C)  accommodation. 
D)  compromise. 
A)  avoiding. 
B)  competing. 
C)  accommodation. 
D)  compromise.

Question 20

What are the five primary conflict styles?

Accepted Answer

Avoiding, competing,

Zoe is very likable, and most people tend to look up to her. Her power is most likely __________ power.

Sam did not receive clear instructions about the expectations of his work from his supervisor, so he does not deliver what she is looking for. This is an example of

When someone within one department has a conflict with another person in that department, it would be considered an __________ conflict.

Blythe is hoping for a bonus at work, and so is Danny. However, there is a limited pool of money from which the bonus can come, so it is likely only one will receive the bonus. This knowledge has resulted in tense conversation between the two. This conflict is most closely linked to

As a manager, Harry uses his ability to punish others to reinforce his power. This is an example of __________ power.

What are the key characteristics of conflict?

List and briefly describe the three special types of organizational conflict.

Becca's team spends hours trying to collaborate to come up with a solution to their conflict, and some members even tried competing for their ideas. The team should then shift to a(n) __________ style.

An "I win, you lose" approach to conflict best describes the __________ style.

Ted reveals that his co-worker has been participating in illegal practices at work. Ted is participating in __________ by doing so.

When an arbitrator receives the final offers of two parties, hears the evidence, and renders a decision, it is called

Which of the following is an example of the source of a conflict?

Highly __________ people tend to be more creative, look for joint gains, and find ways to expand "the pie".

Amy used to work for a large corporation where employees really had to fight to be heard. She uses this same mentality to make her presence known in her new organization, which has created some conflict among others. This type of conflict is most closely related to the __________ dimension.

Which of the following emotions can help to demonstrate our sincerity and commitment to an issue, resulting in a positive use of emotion in conflict?

A manager has __________ power just by holding that formal position.

List the five primary dimensions of conflict and describe how each dimension influences conflict.

Jen tends to withdraw from and ignore conflict. Her conflict style is likely

What are the five primary conflict styles?

Organizational Communication and Contextual Realities

Classical Approaches and Organizational Structure

Humanistic Approaches to Organizational Communication

Systems and Critical Approaches to Organizational Communication

Cultural Approaches to Organizational Communication

Socialization

Organizational Relationships

Organizational Leadership

Teams: Face-To-Face and Virtual

Managing Organizational Change and Crises

Celebrating Diversity

Filters

Exam 10: Managing Conflict

Zoe is very likable, and most people tend to look up to her. Her power is most likely __________ power.

Sam did not receive clear instructions about the expectations of his work from his supervisor, so he does not deliver what she is looking for. This is an example of

When someone within one department has a conflict with another person in that department, it would be considered an __________ conflict.

Blythe is hoping for a bonus at work, and so is Danny. However, there is a limited pool of money from which the bonus can come, so it is likely only one will receive the bonus. This knowledge has resulted in tense conversation between the two. This conflict is most closely linked to

As a manager, Harry uses his ability to punish others to reinforce his power. This is an example of __________ power.

What are the key characteristics of conflict?

List and briefly describe the three special types of organizational conflict.

Becca's team spends hours trying to collaborate to come up with a solution to their conflict, and some members even tried competing for their ideas. The team should then shift to a(n) __________ style.

An "I win, you lose" approach to conflict best describes the __________ style.

Ted reveals that his co-worker has been participating in illegal practices at work. Ted is participating in __________ by doing so.

When an arbitrator receives the final offers of two parties, hears the evidence, and renders a decision, it is called

Which of the following is an example of the source of a conflict?

Highly __________ people tend to be more creative, look for joint gains, and find ways to expand "the pie".

Amy used to work for a large corporation where employees really had to fight to be heard. She uses this same mentality to make her presence known in her new organization, which has created some conflict among others. This type of conflict is most closely related to the __________ dimension.

Which of the following emotions can help to demonstrate our sincerity and commitment to an issue, resulting in a positive use of emotion in conflict?

A manager has __________ power just by holding that formal position.

List the five primary dimensions of conflict and describe how each dimension influences conflict.

Jen tends to withdraw from and ignore conflict. Her conflict style is likely

What are the five primary conflict styles?

Organizational Communication and Contextual Realities

Classical Approaches and Organizational Structure

Humanistic Approaches to Organizational Communication

Systems and Critical Approaches to Organizational Communication

Cultural Approaches to Organizational Communication

Socialization

Organizational Relationships

Organizational Leadership

Teams: Face-To-Face and Virtual

Managing Organizational Change and Crises

Celebrating Diversity

Filters