Exam 4: The Fabric of Organizations: Forces

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Identify and explain the three tests that society uses to evaluate organizations. Which one is most appropriate for evaluating public organizations?

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The three tests that society uses to evaluate organizations are the efficiency test, the effectiveness test, and the equity test.

The efficiency test evaluates how well an organization uses its resources to achieve its goals. It looks at whether the organization is able to minimize costs and maximize outputs. This test is important because it ensures that organizations are not wasting resources and are operating in a cost-effective manner.

The effectiveness test, on the other hand, evaluates whether an organization is achieving its intended outcomes and goals. It looks at the impact and results of the organization's actions and programs. This test is important because it ensures that organizations are actually making a difference and achieving their intended purposes.

The equity test evaluates whether an organization is fair and just in its treatment of different stakeholders, such as employees, customers, and the community. It looks at issues of fairness, diversity, and inclusivity within the organization. This test is important because it ensures that organizations are not discriminating against any group and are promoting equality and fairness.

Of the three tests, the most appropriate for evaluating public organizations is the effectiveness test. Public organizations are often tasked with providing services and programs to the public, and it is crucial to evaluate whether they are actually achieving their intended outcomes and making a positive impact on society. While efficiency and equity are also important, the effectiveness test is the most directly related to the public organization's mission and purpose.

List and discuss six practical lessons about how to administer well in the public sector.

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1. Understand the political environment: Public sector administrators must have a deep understanding of the political landscape in which they operate. This includes understanding the priorities and agendas of elected officials, as well as the various stakeholders and interest groups that may influence decision-making.

2. Embrace transparency and accountability: Public sector administrators must prioritize transparency and accountability in their decision-making processes. This includes being open and honest with the public, as well as ensuring that resources are used efficiently and effectively.

3. Foster collaboration and partnerships: Successful public sector administrators understand the value of collaboration and partnerships. By working with other government agencies, non-profit organizations, and private sector partners, administrators can leverage resources and expertise to achieve better outcomes for the public.

4. Focus on outcomes and results: Instead of simply focusing on inputs and outputs, public sector administrators should prioritize outcomes and results. This means setting clear goals and objectives, measuring progress, and making adjustments as needed to ensure that desired outcomes are achieved.

5. Embrace innovation and continuous improvement: The public sector is often criticized for being slow to change and innovate. However, successful administrators understand the importance of embracing innovation and continuously seeking ways to improve service delivery and outcomes.

6. Prioritize employee development and engagement: Finally, effective public sector administrators prioritize the development and engagement of their employees. By investing in training and professional development, as well as creating a positive and inclusive work environment, administrators can ensure that their teams are motivated and capable of delivering high-quality services to the public.

Within the broad context of coalition management, managers generally focus on four tactics to implement decisions and policies. Of the four, which is the least frequently used?

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Governments produce products more than processes.

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The knowledge used by organizations is limited.

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Within the broad context of coalition management, managers generally focus on four tactics to implement decisions and policies. Of the four, which has the best success rate?

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The addition of thick and multiple layers of administrative hierarchy within public agencies is referred to as

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Nonprofit organizations often respond to environmental stress by becoming more negative, bureaucratic, and irrational.

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Henry defines data as

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Red tape can enhance an organization's impartiality, fairness, equality, and ability to make a just decision.

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What is unique about the way change occurs in public organizations?

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How does decision making in public organizations differ from decision making in private, for-profit organizations?

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The ___________________ represents the values and viewpoints held by various members of an organization as they make decisions about the organization.

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Organizational decisions made with little or no internal debate about values and made on the basis of shared technical perceptions are be an example of

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The process of decision making in organizations has been described as "minimally rational." What is meant by this?

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____________________ permit "notice and comment" by the public about proposed agency rules.

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Decision makers are limited because their reasoning abilities are small in comparison to the scope of the problems they need to solve. This phenomenon is referred to as

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The proliferation of rigid rules, complex procedures, and convoluted processes within an organization is known as

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Why do nonprofit organizations have greater flexibility than public- or private-sector organizations?

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Dysrationalia is the ability to think and behavior rationally because one has adequate information.

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