Exam 8: Managing a New and Diverse Workforce

Pam has been a highly valued production manager for a national grocery store chain for the last ten years, but she has been unable to move into the top management jobs, positions that are all held by men. What is Pam likely facing?

Which of the following kinds of treatments play a role in diversity management?

The systems flexibility argument suggests that more diverse organizations will be more competitive because they will

Employees who add value to the firm because of their expertise, background, or training are called ____ workers.

Sung says, "My employer assigns a mentor to each new hire. Employees can discuss racial or sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer's rules require a thorough investigation." Sung's employer is using which organizational strategy for dealing with diversity?

For which of the following characteristics must employers make reasonable accommodations?

At an elementary school, administrators provide a class that teaches individuals how to appreciate individual differences in the organization. These efforts are known as ____ training.

Which of the following BEST represents a multicultural organization?

The problem-solving argument for diversity suggests that an increased pool of information is achieved when companies hire employees with different individual characteristics.

What are some factors that have led to increased diversity in the workforce?

One of the main reasons for the existence of the glass ceiling is the reluctance on the part of some women to promote women into management positions.

While immigration and a living wage are key social issues that companies face, prison labor is considered to be more of a legal issue.

The percentage of whites in the workforce is increasing, along with the increasing percentage of Hispanics.

Looking around the room at a recent committee meeting, Eileen noticed that most of the participants were white males, although they differed in their national origin, their age, their religion, and their lifestyle. Eileen's committee is

When employees in a company tolerate and empathize with other coworkers, then there is most likely ____ in the company.

Intel attends recruiting events such as a Hispanic chamber of commerce convention in order to attract diverse applicants. At these events, Intel's minority workers explain Intel's support for diversity. Thus, Intel is able to easily recruit talented minority employees. Which argument for diversity is demonstrated in Intel's actions?

Scenario 8.1 Ray Caldwell is the human resource manager of a management consulting firm. The consultants are mostly white males and are a cohesive group. Very few conflicts exist between them and decisions are made quickly and without much disagreement. A number of the qualified applicants for new positions are multicultural and Ray wonders if he should consider hiring them. He is currently assessing the advantages and disadvantages of the firm's becoming more multicultural. -Refer to Scenario 8.1. Ray understands that an increase in diversity will require certain individual strategies for dealing with multiculturalism. Which of the following is NOT such a strategy?

The process by which a company adapts to its environment is called

Which of the following is NOT true about older workers?

Scenario 8.1 Ray Caldwell is the human resource manager of a management consulting firm. The consultants are mostly white males and are a cohesive group. Very few conflicts exist between them and decisions are made quickly and without much disagreement. A number of the qualified applicants for new positions are multicultural and Ray wonders if he should consider hiring them. He is currently assessing the advantages and disadvantages of the firm's becoming more multicultural. -Refer to Scenario 8.1. Which of the following arguments can Ray NOT use for justifying the contribution of diversity to competitiveness?