Exam 14: Understanding Individual Behavior

The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of:

Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the organization. Based on this description, Chandra has what type of personality?

______ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain.

Daily flextime is considered by many employees to be the most effective work-life practice.

______ are stressors arising from the tasks required of a person holding a particular job.

Self-serving bias is when people give themselves too much credit for what they do well and give external forces too much blame when they fail.

______ are judgments about what caused a person's behavior-something about the person or something about the situation.

Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.

People with an external locus of control are:

Which of the following describes the last step in the perception process?

The tendancy to overestimate the contribution of external factors is part of which perceptual bias?

An overall impression of a person or situation based on one attribute, either favorable or unfavorable, is an example of:

Bernice is a talkative, assertive, and sociable individual who is very comfortable with interpersonal relationships. Which of the following is applicable to Bernice?

The Myers-Briggs Type Indicator is a personality test that measures a person's preference for introversion vs. extroversion, sensation vs. intuition, thinking vs. feeling, and judging vs. perceiving.

_____is defined as a positive attitude toward one's job.

_____type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.

______ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.

Describe the three factors that influence whether an attribution will be external or internal.

More than likely, you will experience stress in your career as a manager. Stress is a physiological and emotional response to stimuli, but there is a point beyond which good stress goes bad. Write a short essay in which you contrast two types of stress-challenge stress and threat stress-and give examples from your own life that illustrate each type of stress.

Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." This is an example of what kind of attribution?