Exam 11: Managing Change and Innovation

A(n) _____ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

A type of OD intervention that enhances the cohesiveness of departments by helping members learn to function as a team is called _____.

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

Which of the following is a characteristic of the large-group intervention model?

_____ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting?

_____ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

The traditional organization development model focuses on the entire system and learning takes place throughout the whole organization.

_____ is defined as the adoption of a new idea or behavior by an organization.

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

_____ is the lack of information about future events.

A(n) _____ is a change in the organization's product or service outputs.

_____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

List the five specific tactics that can be used to overcome employee resistance to change.

A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as _____ .

Explain the horizontal linkage model.

An OD specialist who contracts with an organization to facilitate change is called a(n) _____.