Exam 2: The Evolution of Management Thinking

Management science (or the quantitative perspective) uses mathematics, statistics, and computer technology for complex problem solving, decision making, and record keeping. Define the three subsets of management science, and evaluate the usefulness of this management technique in today's workplace, including at least one advantage and one disadvantage

Positions organized in a hierarchy of authority is an important characteristic of:

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of _____.

Fayol's unity of command principle emphasizes that each subordinate receives orders from one, and only one superior.

Mary Parker Follett thought of leadership as _____, rather than techniques.

Scenario - Britney Marr The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers. -From a systems theory perspective:

A(n) _____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

The _____ view of management is an integration of the case and universalist viewpoints.

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) _____.

List the three assumptions associated with McGregor's Theory X.

Which of these forces comprises unwritten, common rules and perceptions about relationships?

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work whenever possible.

Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of:

Economic forces pertain to the availability, production, and distribution of resources in a society.

Maslow's hierarchy of needs started with which of these needs?

The human resources perspective of management links motivation theories with _____.

A key finding in the Hawthorne studies was which of these?

Scenario - Britney Marr The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions. Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers. -Marr's management style reflects a belief in:

Six Sigma refers to an innovation mindset, used widely by Indian companies, that strives to meet customers' immediate needs quickly and inexpensively.