Exam 8: Appraising and Improving Performance

Which of the following is NOT a developmental purpose of performance appraisal?

Depending on the industry, managers should provide performance feedback on an annual basis.

Which of the following is an essential component of an appraisal interview?

TQM concerns have led to the increased use of which of the following?

Which of the following is a major advantage of a behaviourally anchored rating scale?

Developmental approaches to performance appraisal recognize that a manager's purpose is to improve job behaviours, not just evaluate past performance.

If an appraisal program is used to provide a written appraisal for salary action and at the same time used as a means of motivating employees to improve upon their performance, the administrative and developmental purposes may be in conflict.

Requiring raters to use a forced distribution reduces the chance of leniency or strictness errors.

Criterion contamination occurs when factors outside an employee's control influence his or her performance.

The HR managers at Organization M are very keen to tie all their HR practices in with organizational strategy and performance appraisal is no exception. They would like to make clear the link between individual performance and organizational performance. Which of the following is the best type of appraisal method for the HR managers at Organization M?

Criterion contamination occurs when correlations between two raters of an employee are inconsistent.

Self-assessment is useful to ensure the employee knows against what criteria he or she is evaluated, thus eliminating surprises.

Which of the following is a major weakness of the behaviourally anchored rating scale (BARS)?

Suppose the performance evaluations that delivery drivers receive are partially influenced by the fact that some drivers operate in areas where there are major traffic problems while others operate in areas with few traffic problems. Which of the following would these performance evaluations suffer from?

Which of the following is an accurate listing of the factors that affect performance?

A waitress's performance is appraised on the basis of the quality of the food she delivers to the table. What is this an example of?

Why are appraisal interviews important? What are some guidelines for effectiveness?

Which of the following appraisal sources is most useful when the manager and the employee jointly establish future performance goals for each employee?

What is the most important thing an organization can do to ensure that a performance appraisal process can withstand legal scrutiny?

One disadvantage of peer appraisals is that they furnish less valid information than appraisals by superiors.