Exam 4: Combating Evil

The positive outcomes of forgiving are experienced in the deepening phase of the forgiveness process.

In the ______, aggression provokes retaliation which in turn provokes further aggression.

The evil as choice perspective emphasizes the motivations behind evil.

Bringing warring groups together begins with

In evil as ordinary group, members draw a mental circle.

______ apologies do not question whether the victim was damaged.

Which of the following is true of forgiveness?

To forgive, we must forget past wrongs and move on.

Which common spiritual practice involves self-examination?

All of the following are components of the definition of workplace spirituality EXCEPT:

Authentic apologies are frequently vague.

Which of the following is a danger posed by workplace spirituality?

Dispute resolution expert Susan Opotow believes that moral exclusion progresses through five states or elements that reinforce one another and can become a vicious cycle that ends in death and destruction. What are these five states?

______ is confidence in the character and truthfulness of the organization and its representatives.

What are some of the improvements spirituality can make in the workplace?

In the four-stage model of forgiveness, at the _____ step, the injured party realizes he or she is paying a high price for dwelling on the injury and considers possibilities.

As a follower, what steps can you take to resist pressure to do evil?

What role should spirituality play in shaping a leader's ethical decisions and behavior? Defend your position.

______ is the recognition that employees have an inner life that nourishes and is nourished by meaningful work that takes place in the context of community.

The evil as ______ perspective focuses on the situational factors that cause normal people to become evildoers.