Exam 14: Managing Behavior in the Public Interest

The public service should discourage creating processes and arenas in which citizens can engage with one another.

In the public sector we should manage our own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of ________.

Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.

Enhancing governmental performance should be considered within the normative context of non-democratic values.

Efficiencies can be created by privatizing and contracting out functions.

In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?

In the field of public administration, both the goals and the manner in which they are pursued are of critical importance.

The public interest is the result of a dialogue about shared values rather than the ________ of individual self-interests

Policies and programs meeting public needs can be achieved most effectively and responsibly through ________ and ________.

Citizens, unlike business customers, are committed to matters that go beyond their short-term interests and are willing to assume ________ for what happens in their neighborhoods and communities.

According to the tenet "the public interest is the aim, not the by-product", the goal is the creation of shared ________ and shared responsibilities.

Which of the following is NOT a main tenet of the new public service?

One of the main tenets of the new public service is:

The new public service begins with the idea that democratic principles and the following values are paramount.

Discuss the main tenets of the "new public service". How do they differ from traditional models?

Public administrators should create efficiencies by ________ and ________ out functions, and concentrating on accountability and high performance

The new public service emphasizes the importance of:

Describe the "new public service: and how it has evolved.

Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ________.

How can one manage organizational behavior in a manner that respects the rights of the individual, adheres to democratic principles, and engenders trust, commitment, and involvement?