Exam 9: Communicating Effectively With Others

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?

Compare and contrast the different forms of specialized communication. How should each be used? Discuss, providing relevant examples where appropriate.

Sandeep acknowledges cultural differences but trivializes them, believing that human similarities far outweigh any differences. Which of the following types of thinking does he have?

Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.

________ behavior occurs when a person feels or anticipates some sort of threat.

People from North America and Europe tend to ________ eye contact when speaking with others, whereas people from Asia ________ eye contact.

Provide three examples of communication failures, listing what the manager might say, what they really meant and what their employee heard. What are the potential consequences for each of your examples of miscommunication?

In the classic formulation of communication, communication is successful when the ________ understands what the ________ intended

People view the world through different lenses shaped by our accumulated perceptions, attitudes, beliefs, and interpretations.

With written communication, the emotional state of the receiver may affect the communication.

Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.

Which of the following is a NOT a characteristic of supportive communication?

According to your textbook, people in the United States think at a rate of about ________ words per minute and speak at a rate of about ________ words per minute.

Brenda often tries to make herself look good by making others look bad. This type of communication is known as:

In some cases, some degree of ambiguity might be necessary because of the particular circumstances of the communicator.

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

Which of the following types of messages might provoke defensiveness on the part of recipients?

Which of the following is a potential pitfall of self-disclosure?

Which of the following is NOT one of the "six C's" developed for effective managerial writing?