Question 1

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

Accepted Answer

varies

Question 2

The most common source of internal conflict in an organization is insufficient or unsatisfactory ________.

Accepted Answer

A)  Consequences 
B)  Rewards 
C)  Communication 
D)  Leadership 
A)  Consequences 
B)  Rewards 
C)  Communication 
D)  Leadership C

Question 3

Culture is fairly stagnant and does not evolve over time.

Accepted Answer

A) True 
 B)False  False

Question 4

Assessing conflict may be accomplished by:

Accepted Answer

A)  Identifying individual contributions. 
B)  Assessing the working of the overall system. 
C)  Determining recurring patterns inside the system. 
D)  All of the above 
A)  Identifying individual contributions. 
B)  Assessing the working of the overall system. 
C)  Determining recurring patterns inside the system. 
D)  All of the above

Question 5

Describe the stages of conflict. What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss, providing relevant examples where appropriate.

Accepted Answer

The answer of Describe the stages of conflict. What occurs...

Question 6

Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?

Accepted Answer

A)  Frustration 
B)  Conceptualization 
C)  Behavior 
D)  Outcome 
A)  Frustration 
B)  Conceptualization 
C)  Behavior 
D)  Outcome

Question 7

Healthy conflict can easily arise out of "forced" competition.

Accepted Answer

A) True 
 B)False

Question 8

Many managers feel too secure to stir up conflict among their subordinates.

Accepted Answer

A) True 
 B)False

Question 9

Discuss what happens to conflicts as relationships become closer, more personal, and more interdependent. What are implications for public organizations?

Accepted Answer

As relationships become closer, more per

Question 10

When employees are ________, morale tends to be low and the amount of conflict increases.

Accepted Answer

A)  Complacent 
B)  Anxious 
C)  Punished 
D)  Overwhelmed 
A)  Complacent 
B)  Anxious 
C)  Punished 
D)  Overwhelmed

Question 11

External conflict helps to generate internal cohesion and group loyalty.

Accepted Answer

A) True 
 B)False

Question 12

Conflict:

Accepted Answer

A)  Causes stress in the workplace. 
B)  Fosters tension and unhappiness in the workplace. 
C)  Fosters creativity in the workplace. 
D)  Causes interpersonal challenges in the workplace. 
A)  Causes stress in the workplace. 
B)  Fosters tension and unhappiness in the workplace. 
C)  Fosters creativity in the workplace. 
D)  Causes interpersonal challenges in the workplace.

Question 13

The Collaboration approach to conflict is ________ on assertiveness and ________ on cooperation.

Accepted Answer

A)  low; low 
B)  high; low 
C)  low; high 
D)  high; high 
A)  low; low 
B)  high; low 
C)  low; high 
D)  high; high

Question 14

Social service organizations with workers with heavy caseloads have unusually high turnover rates. This is an example of which of the following sources of conflict?

Accepted Answer

A)  Personal differences 
B)  Information deficiencies 
C)  Role incompatibility 
D)  Environmental stress 
A)  Personal differences 
B)  Information deficiencies 
C)  Role incompatibility 
D)  Environmental stress

Question 15

True or False. conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is NOT a benefit of conflict, according to Wagner and Hollenbeck?

Accepted Answer

A)  Conflict provides a sense of identity and purpose. 
B)  Conflict serves as a motivation for stability. 
C)  Conflict helps to stabilize and integrate relationships. 
D)  Conflict provides opportunities to readjust valued resources. 
A)  Conflict provides a sense of identity and purpose. 
B)  Conflict serves as a motivation for stability. 
C)  Conflict helps to stabilize and integrate relationships. 
D)  Conflict provides opportunities to readjust valued resources.

Question 17

We will most likely adopt a(n) ________ style if we have a low concern for self and high concern for others.

Accepted Answer

A)  Dominating 
B)  Avoiding 
C)  Compromising 
D)  Obliging 
A)  Dominating 
B)  Avoiding 
C)  Compromising 
D)  Obliging

Question 18

Which of the following is a way in which individuals might approach conflict?

Accepted Answer

A)  Competition 
B)  Collaboration 
C)  Avoidance 
D)  All of the above 
A)  Competition 
B)  Collaboration 
C)  Avoidance 
D)  All of the above

Question 19

People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

Accepted Answer

A) True 
 B)False

Question 20

The more we ________ other people, the more ________ we will be of their motives in conflicts.

Accepted Answer

A)  Trust; certain 
B)  Disappoint; uncertain 
C)  Trust; uncertain 
D)  Disappoint; certain 
A)  Trust; certain 
B)  Disappoint; uncertain 
C)  Trust; uncertain 
D)  Disappoint; certain

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

The most common source of internal conflict in an organization is insufficient or unsatisfactory ________.

Culture is fairly stagnant and does not evolve over time.

Assessing conflict may be accomplished by:

Describe the stages of conflict. What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss, providing relevant examples where appropriate.

Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?

Healthy conflict can easily arise out of "forced" competition.

Many managers feel too secure to stir up conflict among their subordinates.

Discuss what happens to conflicts as relationships become closer, more personal, and more interdependent. What are implications for public organizations?

When employees are ________, morale tends to be low and the amount of conflict increases.

External conflict helps to generate internal cohesion and group loyalty.

Conflict:

The Collaboration approach to conflict is on assertiveness and on cooperation.

Social service organizations with workers with heavy caseloads have unusually high turnover rates. This is an example of which of the following sources of conflict?

True or False. conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

Which of the following is NOT a benefit of conflict, according to Wagner and Hollenbeck?

We will most likely adopt a(n) ________ style if we have a low concern for self and high concern for others.

Which of the following is a way in which individuals might approach conflict?

People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

The more we other people, the more we will be of their motives in conflicts.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 11: Managing Conflict

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

The most common source of internal conflict in an organization is insufficient or unsatisfactory ________.

Culture is fairly stagnant and does not evolve over time.

Assessing conflict may be accomplished by:

Describe the stages of conflict. What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss, providing relevant examples where appropriate.

Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?

Healthy conflict can easily arise out of "forced" competition.

Many managers feel too secure to stir up conflict among their subordinates.

Discuss what happens to conflicts as relationships become closer, more personal, and more interdependent. What are implications for public organizations?

When employees are ________, morale tends to be low and the amount of conflict increases.

External conflict helps to generate internal cohesion and group loyalty.

Conflict:

The Collaboration approach to conflict is ________ on assertiveness and ________ on cooperation.

Social service organizations with workers with heavy caseloads have unusually high turnover rates. This is an example of which of the following sources of conflict?

True or False. conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

Which of the following is NOT a benefit of conflict, according to Wagner and Hollenbeck?

We will most likely adopt a(n) ________ style if we have a low concern for self and high concern for others.

Which of the following is a way in which individuals might approach conflict?

People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

The more we ________ other people, the more ________ we will be of their motives in conflicts.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

The Collaboration approach to conflict is on assertiveness and on cooperation.

The more we other people, the more we will be of their motives in conflicts.