Question 1

Which of the following is NOT a level of organization, as formulated by Thompson?

Accepted Answer

A)  Technical 
B)  Organizational 
C)  Managerial 
D)  Institutional 
A)  Technical 
B)  Organizational 
C)  Managerial 
D)  Institutional B

Question 2

Some reasons public and nonprofit agencies have used innovative technologies include:

Accepted Answer

A)  Communicating internally 
B)  Offering advice to the public 
C)  Improving citizen services 
D)  None of the above 
A)  Communicating internally 
B)  Offering advice to the public 
C)  Improving citizen services 
D)  None of the above C

Question 3

Which of the following types of technologically-based communications methods can be used gain feedback from the public about new events or emerging policies?

Accepted Answer

A)  Wikis 
B)  RSS 
C)  Podcast 
D)  Social Networking 
A)  Wikis 
B)  RSS 
C)  Podcast 
D)  Social Networking D

Question 4

The best blogs provide the opportunity for:

Accepted Answer

A)  Direct feedback 
B)  Formal discussion 
C)  Press Releases 
D)  All of the above 
A)  Direct feedback 
B)  Formal discussion 
C)  Press Releases 
D)  All of the above

Question 5

Which of the following dimensions of collaboration includes reconciling individual and collective interests?

Accepted Answer

A)  Governance dimension 
B)  Administration dimension 
C)  Autonomy dimension 
D)  Trust and reciprocity dimension 
A)  Governance dimension 
B)  Administration dimension 
C)  Autonomy dimension 
D)  Trust and reciprocity dimension

Question 6

Which of the following levels of organization is concerned with the relationship between the organization as an institution and the wider social system of which it is a part?

Accepted Answer

A)  Technical 
B)  Organizational 
C)  Managerial 
D)  Institutional 
A)  Technical 
B)  Organizational 
C)  Managerial 
D)  Institutional

Question 7

Public managers at all levels are unlikely to be involved in external relations, so only need to develop skills required for them to manage the internal operations of their organizations.

Accepted Answer

A) True 
 B)False

Question 8

During presentations before the legislature, you should:

Accepted Answer

A)  Take your time and thoroughly answer all questions 
B)  When necessary, reinforce other's testimony through repetition 
C)  Prepare a fact-based opening statement 
D)  All of the above 
A)  Take your time and thoroughly answer all questions 
B)  When necessary, reinforce other's testimony through repetition 
C)  Prepare a fact-based opening statement 
D)  All of the above

Question 9

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.

Accepted Answer

A)  Communications 
B)  Technologies 
C)  Applications 
D)  Computing 
A)  Communications 
B)  Technologies 
C)  Applications 
D)  Computing

Question 10

Compare and contrast the use of blogs and social networking as methods of technologically-based communication. What are some advantages and disadvantages of each?

Accepted Answer

The answer of Compare and contrast the use of blogs...

Question 11

Traditional hierarchical government is giving way to a growing decentralization of policy interests.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a way to develop trust and build confidence with legislators?

Accepted Answer

A)  Keep legislators informed of your activities 
B)  Offer advice promptly, accurately, and in a thoughtful manner 
C)  Help with legislative casework 
D)  All of the above 
A)  Keep legislators informed of your activities 
B)  Offer advice promptly, accurately, and in a thoughtful manner 
C)  Help with legislative casework 
D)  All of the above

Question 13

You are better off guessing about an answer in a formal presentation than giving an apology and a promise to find out the answer.

Accepted Answer

A) True 
 B)False

Question 14

Micro-blogging should be used:

Accepted Answer

A)  In emergency situations 
B)  To get quick responses 
C)  To develop interest in emerging policies 
D)  All of the above 
A)  In emergency situations 
B)  To get quick responses 
C)  To develop interest in emerging policies 
D)  All of the above

Question 15

Which of the following levels of organization is concerned with the actual task of the organization?

Accepted Answer

A)  Technical 
B)  Organizational 
C)  Managerial 
D)  Institutional 
A)  Technical 
B)  Organizational 
C)  Managerial 
D)  Institutional

Question 16

The purpose of a ________ network is to prepare for problems that involve a great deal of uncertainty.

Accepted Answer

A)  Service implementation 
B)  Information diffusion 
C)  Problem-solving 
D)  Community-capacity-building 
A)  Service implementation 
B)  Information diffusion 
C)  Problem-solving 
D)  Community-capacity-building

Question 17

The purpose of a ________ network is to help deal with a variety of ongoing and future problems.

Accepted Answer

A)  Service implementation 
B)  Information diffusion 
C)  Problem-solving 
D)  Community-capacity-building 
A)  Service implementation 
B)  Information diffusion 
C)  Problem-solving 
D)  Community-capacity-building

Question 18

Compare and contrast the different types of media. How should each type of media be used by public agencies? Discuss, providing relevant examples.

Accepted Answer

The answer of Compare and contrast the different types of...

Question 19

Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?

Accepted Answer

A)  Discussion forums 
B)  RSS 
C)  Social Networking 
D)  Wikis 
A)  Discussion forums 
B)  RSS 
C)  Social Networking 
D)  Wikis

Question 20

Which of the following are methods of technologically-based communication?

Accepted Answer

A)  Micro blogging 
B)  Wikis 
C)  RSS 
D)  All of the above 
A)  Micro blogging 
B)  Wikis 
C)  RSS 
D)  All of the above

Which of the following is NOT a level of organization, as formulated by Thompson?

Some reasons public and nonprofit agencies have used innovative technologies include:

Which of the following types of technologically-based communications methods can be used gain feedback from the public about new events or emerging policies?

The best blogs provide the opportunity for:

Which of the following dimensions of collaboration includes reconciling individual and collective interests?

Which of the following levels of organization is concerned with the relationship between the organization as an institution and the wider social system of which it is a part?

Public managers at all levels are unlikely to be involved in external relations, so only need to develop skills required for them to manage the internal operations of their organizations.

During presentations before the legislature, you should:

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.

Compare and contrast the use of blogs and social networking as methods of technologically-based communication. What are some advantages and disadvantages of each?

Traditional hierarchical government is giving way to a growing decentralization of policy interests.

Which of the following is a way to develop trust and build confidence with legislators?

You are better off guessing about an answer in a formal presentation than giving an apology and a promise to find out the answer.

Micro-blogging should be used:

Which of the following levels of organization is concerned with the actual task of the organization?

The purpose of a ________ network is to prepare for problems that involve a great deal of uncertainty.

The purpose of a ________ network is to help deal with a variety of ongoing and future problems.

Compare and contrast the different types of media. How should each type of media be used by public agencies? Discuss, providing relevant examples.

Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?

Which of the following are methods of technologically-based communication?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Organizational Change

Managing Behavior in the Public Interest

Filters

Exam 13: Representing the Organization on the Outside

Which of the following is NOT a level of organization, as formulated by Thompson?

Some reasons public and nonprofit agencies have used innovative technologies include:

Which of the following types of technologically-based communications methods can be used gain feedback from the public about new events or emerging policies?

The best blogs provide the opportunity for:

Which of the following dimensions of collaboration includes reconciling individual and collective interests?

Which of the following levels of organization is concerned with the relationship between the organization as an institution and the wider social system of which it is a part?

Public managers at all levels are unlikely to be involved in external relations, so only need to develop skills required for them to manage the internal operations of their organizations.

During presentations before the legislature, you should:

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.

Compare and contrast the use of blogs and social networking as methods of technologically-based communication. What are some advantages and disadvantages of each?

Traditional hierarchical government is giving way to a growing decentralization of policy interests.

Which of the following is a way to develop trust and build confidence with legislators?

You are better off guessing about an answer in a formal presentation than giving an apology and a promise to find out the answer.

Micro-blogging should be used:

Which of the following levels of organization is concerned with the actual task of the organization?

The purpose of a ________ network is to prepare for problems that involve a great deal of uncertainty.

The purpose of a ________ network is to help deal with a variety of ongoing and future problems.

Compare and contrast the different types of media. How should each type of media be used by public agencies? Discuss, providing relevant examples.

Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?

Which of the following are methods of technologically-based communication?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity

Managing Stress

Decision Making

Motivating Self and Others

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Organizational Change

Managing Behavior in the Public Interest

Filters