Exam 8: Project Quality Management

The quality assurance process involves taking responsibility for quality throughout the project's life cycle.

In the DMAIC process, the letter "C" stands for _____.

Complete the formula: sample size = 0.25 * ( _____ /acceptable error)²

The International Organization for Standardization (ISO) defines _____ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

____ is an independent test performed by end users prior to accepting the delivered system.

A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.

A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

_____ is the ability of a product or service to perform as expected under normal conditions.

Performing _____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.

_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

List and briefly describe the three project quality management processes.

_____ correct or prevent further quality problems based on quality control measurements.

_____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.

_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

_____ is a technique that helps identify which variables have the most influence on the overall outcome of a process.

_____ help users to identify the vital few contributors that account for most quality problems in a system.

What are the five major cost categories related to quality? Briefly describe each category.