Exam 7: Manufacturing and Service Technologies

Discuss the six questions employees are normally asked to show how departmental technology can be analyzed for determining its placement on Perrow's technology framework.

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Question 1

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Using a seven-point scale employees answer the following questions. For the variety dimension, the questions are: (1) To what extent would you say your work is routine? (2) Do most people in this unit do about the same job in the same way most of the time? (3) Do you think unit members perform repetitive activities when doing their jobs? For the analyzability dimension, they are asked: (1) To what extent is there a clearly known way to do the major types of work you normally encounter? (2) To what extent is there an understandable sequence of steps that can be followed in doing your work? (3) To what extent can you actually rely on established procedures and practices?

What sort of organization is a retail store such as HBC an example of?

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Question 2

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Sequential interdependence exists when the output of operation A is the input of operation B, and the output of operation B is the input back again to operation A.

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Question 3

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With services technologies, the organization should generally be centralized.

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Question 4

Discuss the impact technology has on job design.

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Question 5

What is the purpose of the sociotechnical systems approach?

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Question 6

If interdependence is now pooled, should efforts be made to force the entities into greater interrelationship? Defend your position.

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Question 7

Mass customization refers to the separation of one product from the mass production line so that it can be adapted to the needs of a particular market.

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Question 8

Discuss each of the categories of Perrow's framework. Give examples of each.

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Question 9

Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale.

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Question 10

Products of different sizes, types, and customer requirements freely intermingling on the assembly line is an advantage of lean manufacturing.

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Question 11

Using Woodward's findings, compare the structures that are appropriate for each of the technologies she identified. Use at least the following elements of structure: supervisor span of control, worker skill level, centralization, and number of management levels.

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Question 12

What impact have advanced technologies had on job design?

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Question 13

Since decision-making, communication, and coordination problems are greatest for reciprocal interdependence, reciprocal interdependence should receive last priority in organization structure.

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Question 14

Using your program or college/university department as your focal organization, place it in the quadrants of Perrow's framework. What two factors did you use to determine placement in a quadrant?

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Question 15

Using the sociotechnical systems model, explain the design for joint optimization both in terms of the model and in terms that describe the meaning.

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Question 16

Sociotechnical systems design requires detailed design specifications.

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Question 17

Service technologies are considered to be labour- and knowledge-intensive, while manufacturing technologies tend to be capital-asset-intensive.

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Question 18

Using Perrow's framework, in which category would you most likely find the public relations department-i.e., the outreach arm for all media and community relations?

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Question 19

Judy has 300 employees reporting to her, whereas 25 employees report to Fred. Which of the following statements provides the best comparison of the two?

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Question 20

Showing 1 - 20 of 81

Discuss the six questions employees are normally asked to show how departmental technology can be analyzed for determining its placement on Perrow's technology framework.

What sort of organization is a retail store such as HBC an example of?

Sequential interdependence exists when the output of operation A is the input of operation B, and the output of operation B is the input back again to operation A.

With services technologies, the organization should generally be centralized.

Discuss the impact technology has on job design.

What is the purpose of the sociotechnical systems approach?

If interdependence is now pooled, should efforts be made to force the entities into greater interrelationship? Defend your position.

Mass customization refers to the separation of one product from the mass production line so that it can be adapted to the needs of a particular market.

Discuss each of the categories of Perrow's framework. Give examples of each.

Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale.

Products of different sizes, types, and customer requirements freely intermingling on the assembly line is an advantage of lean manufacturing.

Using Woodward's findings, compare the structures that are appropriate for each of the technologies she identified. Use at least the following elements of structure: supervisor span of control, worker skill level, centralization, and number of management levels.

What impact have advanced technologies had on job design?

Since decision-making, communication, and coordination problems are greatest for reciprocal interdependence, reciprocal interdependence should receive last priority in organization structure.

Using your program or college/university department as your focal organization, place it in the quadrants of Perrow's framework. What two factors did you use to determine placement in a quadrant?

Using the sociotechnical systems model, explain the design for joint optimization both in terms of the model and in terms that describe the meaning.

Sociotechnical systems design requires detailed design specifications.

Service technologies are considered to be labour- and knowledge-intensive, while manufacturing technologies tend to be capital-asset-intensive.

Using Perrow's framework, in which category would you most likely find the public relations department-i.e., the outreach arm for all media and community relations?

Judy has 300 employees reporting to her, whereas 25 employees report to Fred. Which of the following statements provides the best comparison of the two?

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