Exam 8: Information Technology and Control

In what area did organizations initially apply information technology?

What is the information reporting system? Give an example.

Contrast two approaches for explicit knowledge management against two approaches for tacit knowledge management.

Which of the following provides mid-level managers with reports that summarize data and support day-to-day decision making?

The treasurer of a neighbourhood social service agency was selected because of his expertise in bookkeeping. Starting in his first month of service, he provided computer printouts for the board showing every transaction during the month. He felt quite good about his system for ensuring integrity in the process. However, after a few months, when the board was considering a land purchase, they began complaining to the treasurer that they didn't really know the financial standing of the organization. The treasurer said, "Of course you know exactly where we stand. You have been given listings of every deposit and every cheque written. Aren't you reading them?" Write out your response to the treasurer, explaining the problem from the perspective offered in the textbook on information requirements.

Which of the following is one impact information technology has had on organizational design?

Six Sigma is based on a methodology that provides a structured way for organizations to approach and solve problems. What is the methodology?

The four systems of a management control system form an overall management control system that provides top management with control information about resource inputs, process efficiency, and output. This information allows managers to create new strategies.

Managers use quality control systems to train employees in quality control methods, set targets for employee participation, establish benchmarking guidelines, and assign and measure Six Sigma goals.

What term is used for the form of corporate networking that is a private internal network using the infrastructure of the World Wide Web but cordoned off from the public?

What methods of information management did you study in Chapter 8 that might be helpful in improving strategic management in a not-for-profit organization? Describe.

A wiki is an increasingly popular online technology for online collaboration.

Which of the following is a key performance indicator of a balanced scorecard?

If an organization is structured as a network organization, it will forgo many of the usual departments because of subcontracting.

Enterprise resource planning can integrate key management processes by integrating order processing, product design, purchasing, inventory, distribution, and other areas of organizational activity.

What types of systems are used to automate an organization's routine, day-to-day business activities such as data from sales or purchases from suppliers?

Information reporting systems are designed for non-managerial and nonsupervisory personnel to have access to basic information on the status of product orders.

Which of the following steps in a simplified feedback control model refers to setting targets?

Describe your use of explicit knowledge when you prepare for an examination. Do you also use tacit knowledge as you prepare? Explain.

Discuss the balanced scorecard.