Question 1

Which step of the change process involves coming up with a new way of doing things?

Accepted Answer

A)  need 
B)  idea 
C)  adoption 
D)  resources 
A)  need 
B)  idea 
C)  adoption 
D)  resources B

Question 2

Changing technology means to change the organization's production process rather than the product itself.

Accepted Answer

A) True 
 B)False  True

Question 3

Which type of change is strategic?

Accepted Answer

A)  changing domain 
B)  installation of teams 
C)  culture 
D)  development of interorganizational relationships 
A)  changing domain 
B)  installation of teams 
C)  culture 
D)  development of interorganizational relationships C

Question 4

The manager of R&D for PlasticWare, a kitchen products company, said that only 10 percent of its new products ever make a profit. He said that the industry average is 15 percent, but one company in the industry has a success rate of 90 percent. What advice would you give PlasticWare concerning organizational structure?

Accepted Answer

It should develop a

Question 5

Only 12 percent of all new products eventually earn economic success.

Accepted Answer

A) True 
 B)False

Question 6

Which of Tom Kelly's "faces" of innovation includes a hurdler, collaborator, and director?

Accepted Answer

A)  learning faces 
B)  implementing faces 
C)  building faces 
D)  organizing faces 
A)  learning faces 
B)  implementing faces 
C)  building faces 
D)  organizing faces

Question 7

Organization design uses knowledge and techniques from the behavioural sciences.

Accepted Answer

A) True 
 B)False

Question 8

Which term refers to a separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business?

Accepted Answer

A)  idea champion 
B)  idea incubator 
C)  new-venture fund 
D)  skunkworks 
A)  idea champion 
B)  idea incubator 
C)  new-venture fund 
D)  skunkworks

Question 9

Which of the following is one of the four strategic types of change highlighted in your text?

Accepted Answer

A)  incremental 
B)  products and services 
C)  radical 
D)  life cycle maturation 
A)  incremental 
B)  products and services 
C)  radical 
D)  life cycle maturation

Question 10

Discuss the forces for culture change.

Accepted Answer

The forces for cultural change

Question 11

In attempting to make a change in his organization, Jake was happy to have a large number of people who were energetic and positive toward the change. Which essential element for successful change does this represent?

Accepted Answer

A)  adoption 
B)  need 
C)  resources 
D)  competition 
A)  adoption 
B)  need 
C)  resources 
D)  competition

Question 12

Describe the operations of venture teams or action teams. Why are they particularly important to large organizations? Give an example.

Accepted Answer

They work often at the bleeding edge of

Question 13

Incremental change occurs through the established structure and management process, whereas radical change involves the creation of a new structure and new management processes.

Accepted Answer

A) True 
 B)False

Question 14

Discuss the stages of change-commitment process.

Accepted Answer

Exhibit 11

Question 15

Organizational development often entails large group intervention that involves which of the following?

Accepted Answer

A)  radical or transformational change in organizations 
B)  electronic data interchange for the organization as a whole 
C)  teaching hourly and salaried workers how to participate in strategic planning 
D)  attempts to bring new emphasis to total quality management 
A)  radical or transformational change in organizations 
B)  electronic data interchange for the organization as a whole 
C)  teaching hourly and salaried workers how to participate in strategic planning 
D)  attempts to bring new emphasis to total quality management

Question 16

Why does radical change likely involve breakthrough technology?

Accepted Answer

A)  It occurs through an unestablished structure. 
B)  Technology change represents a series of continuous progressions for maintaining the organization's general equilibrium. 
C)  Radical change generally affects only one organizational part and technology tends to be task-specific. 
D)  Radical change often involves the creation of new products that lead the organization into new opportunities and markets. 
A)  It occurs through an unestablished structure. 
B)  Technology change represents a series of continuous progressions for maintaining the organization's general equilibrium. 
C)  Radical change generally affects only one organizational part and technology tends to be task-specific. 
D)  Radical change often involves the creation of new products that lead the organization into new opportunities and markets.

Question 17

Which of the following suggests that many organizations must adopt frequent administrative changes and need to be structured differently from those that rely on frequent technical and product changes for competitive advantages?

Accepted Answer

A)  horizontal linkage model 
B)  switching structure 
C)  ambidextrous approach 
D)  dual-core approach 
A)  horizontal linkage model 
B)  switching structure 
C)  ambidextrous approach 
D)  dual-core approach

Question 18

The four types of change are independent of each other, or in other words, a change in one has no effect on another.

Accepted Answer

A) True 
 B)False

Question 19

Which term refers to the intervention technique used when an organizational development consultant brings together a group to discuss and solve problems involving conflicts, goals, decision making, or communication?

Accepted Answer

A)  survey feedback 
B)  team building 
C)  culture management 
D)  technical training 
A)  survey feedback 
B)  team building 
C)  culture management 
D)  technical training

Question 20

Which of the following was discovered in the study called Project SAPPHO?

Accepted Answer

A)  Successful innovating companies made more effective use of technology developed in-house and did more work in-house. 
B)  Successful innovating companies had a much better understanding of operations and paid less attention to marketing. 
C)  Employees in successful innovating companies had little say in the way production processes were developed or in decision making. 
D)  Companies that were the most successful innovators were those where top management support was from people who had greater authority. 
A)  Successful innovating companies made more effective use of technology developed in-house and did more work in-house. 
B)  Successful innovating companies had a much better understanding of operations and paid less attention to marketing. 
C)  Employees in successful innovating companies had little say in the way production processes were developed or in decision making. 
D)  Companies that were the most successful innovators were those where top management support was from people who had greater authority.

Which step of the change process involves coming up with a new way of doing things?

Changing technology means to change the organization's production process rather than the product itself.

Which type of change is strategic?

Only 12 percent of all new products eventually earn economic success.

Which of Tom Kelly's "faces" of innovation includes a hurdler, collaborator, and director?

Organization design uses knowledge and techniques from the behavioural sciences.

Which term refers to a separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business?

Which of the following is one of the four strategic types of change highlighted in your text?

Discuss the forces for culture change.

In attempting to make a change in his organization, Jake was happy to have a large number of people who were energetic and positive toward the change. Which essential element for successful change does this represent?

Describe the operations of venture teams or action teams. Why are they particularly important to large organizations? Give an example.

Incremental change occurs through the established structure and management process, whereas radical change involves the creation of a new structure and new management processes.

Discuss the stages of change-commitment process.

Organizational development often entails large group intervention that involves which of the following?

Why does radical change likely involve breakthrough technology?

Which of the following suggests that many organizations must adopt frequent administrative changes and need to be structured differently from those that rely on frequent technical and product changes for competitive advantages?

The four types of change are independent of each other, or in other words, a change in one has no effect on another.

Which term refers to the intervention technique used when an organizational development consultant brings together a group to discuss and solve problems involving conflicts, goals, decision making, or communication?

Which of the following was discovered in the study called Project SAPPHO?

Organizations and Organizational Theory

Strategy, Organizational Design, and Effectiveness

Fundamentals of Organizational Structure

The External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Manufacturing and Service Technologies

Information Technology and Control

Organization Size, Life Cycle, and Decline

Organizational Culture and Ethical Values

Decision-Making Processes

Conflict, Power, and Politics

Filters

Exam 11: Innovation and Change

Which step of the change process involves coming up with a new way of doing things?

Changing technology means to change the organization's production process rather than the product itself.

Which type of change is strategic?

Only 12 percent of all new products eventually earn economic success.

Which of Tom Kelly's "faces" of innovation includes a hurdler, collaborator, and director?

Organization design uses knowledge and techniques from the behavioural sciences.

Which term refers to a separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business?

Which of the following is one of the four strategic types of change highlighted in your text?

Discuss the forces for culture change.

In attempting to make a change in his organization, Jake was happy to have a large number of people who were energetic and positive toward the change. Which essential element for successful change does this represent?

Describe the operations of venture teams or action teams. Why are they particularly important to large organizations? Give an example.

Incremental change occurs through the established structure and management process, whereas radical change involves the creation of a new structure and new management processes.

Discuss the stages of change-commitment process.

Organizational development often entails large group intervention that involves which of the following?

Why does radical change likely involve breakthrough technology?

Which of the following suggests that many organizations must adopt frequent administrative changes and need to be structured differently from those that rely on frequent technical and product changes for competitive advantages?

The four types of change are independent of each other, or in other words, a change in one has no effect on another.

Which term refers to the intervention technique used when an organizational development consultant brings together a group to discuss and solve problems involving conflicts, goals, decision making, or communication?

Which of the following was discovered in the study called Project SAPPHO?

Organizations and Organizational Theory

Strategy, Organizational Design, and Effectiveness

Fundamentals of Organizational Structure

The External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Manufacturing and Service Technologies

Information Technology and Control

Organization Size, Life Cycle, and Decline

Organizational Culture and Ethical Values

Decision-Making Processes

Conflict, Power, and Politics

Filters