Exam 2: Information Systems in Organizations

_____ means the ability of a product or a service to meet or exceed customer expectations.

While information systems were once used primarily to automate manual processes, they have transformed the nature of work and the shape of organizations themselves.

_____ convert a program design developed by a systems analyst or software developer into one of many computer languages.

The concept of a value chain is not significant to organizations that do not manufacture products.

In a supply chain, _____ involve the transformation, movement, and storage of supplies and raw materials.

A(n) _____ is a group of individuals whose members are distributed geographically, but who collaborate and complete work through the use of information systems technology.

In the technology acceptance model (TAM), _____ is defined as the degree to which individuals believe that use of the system will improve their performance.

The IS support organization is a multi-faceted group providing user assistance in hardware and software acquisition and use, data administration, user training and assistance, and software development.

The lower the net present value, the more financially attractive the project is.

A company with a(n) _____ strategy for gaining competitive advantage makes only high-performance sports cars and sport utility vehicles (SUVs).

A(n) _____ is a professional in a developmental group of an information systems department who assists in choosing and configuring hardware and software, matching technology to users' needs, monitoring and testing the system in operation, and troubleshooting problems after implementation.

An organization's structure is independent of its goals and approach to management.

The diffusion of innovation theory states that adoption of any innovation happens all at once for all members of the targeted population.​​

A ____ is an agreement between two or more companies that involves the joint production and distribution of goods and services. ​

What is competitive advantage? Identify Porter's five forces that cause firms to seek competitive advantage.

_____ is a set of major understandings and assumptions shared by a group, such as within an ethic group or country.

An organization is a system, which means that it has inputs, processing, outputs, and feedback.

The _____ group of a typical information systems organization provides customer service for the employees, customers, and business partners who rely on the firm's information systems and service to accomplish their work.

In a _____, an individual has two reporting superiors (managers)-one functional and one operational.

The higher the internal rate of return, the more attractive the project is from a financial standpoint.