Exam 8: Using It for Coordination and Control

The four systems of a management control system form an overall management control system that provides top management with control information about resource inputs, process efficiency, and output. This information allows them to create new strategies.

Which of the following is not a perspective of the balanced scorecard?

How can information technology be used as a strategic weapon in business today?

Compare executive information systems and decision support system.

Discuss the balanced scorecard.

Which of the following is an interactive information system that is designed to help managers at all levels make decisions through integrated databases in which a series of "what if" questions can be posed?

The form of corporate networking which is a private internal network that uses the infrastructure of the World Wide Web, but is cordoned off from the public, is called:

Approaches of explicit knowledge management include the use of dialogue and communities of practice.

The impact of information technology on organization design includes:

____ are defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities.

Enterprise resource planning can integrate key management processes by integrating order processing, product design, purchasing, inventory, distribution, and other areas of organizational activity.

Customer relationship management (CRM) systems help companies track customers' interactions with the firm and allow employees to call up a customer's past sales and service records, outstanding orders, or unresolved problems.

What is the information reporting system? Give on example.

With a modular structure, most activities are:

Describe your use of explicit knowledge when you prepare for an examination. Do you also use tacit knowledge regarding this activity? Explain.

____ are typically based on software that can convert large amounts of complex data into pertinent information and provide that information to top managers in a timely fashion.

Six Sigma is a comprehensive management control system that balances traditional financial measures with operations measures relating to a company's critical success factors.

____ specify standards for employee participation, teamwork, and problem solving.

Draw a picture that illustrates the contrast between the two approaches to knowledge management that are discussed in our text. Then explain how your picture shows the difference between the two approaches.

____ is typically concerned with well-defined problems about operational issues and past events.