Exam 8: Using It for Coordination and Control

Managers use periodic statistical reports to evaluate and monitor nonfinancial performance, such as customer satisfaction, employee performance, or rate of staff turnover.

Knowledge management can serve as the backbone for an entire organization by integrating and optimizing all the various business processes across the entire firm.

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

____ provides a visual representation of the key drivers of an organization's success and shows how specific outcomes in each area are linked.

Which of the following provides an unprecedented peer-to-peer communication channel, where people interact in an online community, sharing personal data and photos, producing and sharing all sorts of information and opinions?

Effective control systems involve the use of feedback to determine whether organizational performance meets established standards to help the organization attain its goals.

The formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities are referred to as the balanced scorecard.

EIS collects data from transactions such as sales, purchases from suppliers, and inventory changes and stores them in a database.

Define and explain the Web 2.0 tools: A blog, A wiki, and social networking.

The initial applications of information technology by organizations was in the area of:

What is a network structure? What are its characteristics?

____ measure such thins as how customers view the organization, as well as customer retention and satisfaction.

Access to management information systems and executive information systems are typically controlled by placing them on the:

Discuss transaction processing systems and give an example of how a company utilizes the system.

All of the following are basic strategies for setting up an Internet operation except:

Data mining software is designed to print out data from the government sector, particularly from census reports.

The process of continually measuring products, services, and practices against tough competitors or other organizations recognized as industry leaders is referred to as:

Draw and explain the feedback control model.

The evolution of organizational applications of information technology move from first-line to the top as follows:

Which of the following provides mid-level managers with reports that summarize data and support day-to-day decision making?