Question 1

Personalization of a letter can be accomplished by use of:

Accepted Answer

A) the patient's first name. 
B) the statement,"It is necessary to report your delinquency to the credit bureau." 
C) the "you technique." 
D) a statement such as,"We have not received your payment." 
A) the patient's first name. 
B) the statement,"It is necessary to report your delinquency to the credit bureau." 
C) the "you technique." 
D) a statement such as,"We have not received your payment."

Question 2

Which of the following is not true?

Accepted Answer

A) The tone of a letter is intended to clarify meaning. 
B) The tone of a letter can be changed through selection of words and phrases. 
C) The tone of a letter should set the mood and sound natural. 
D) The tone of a letter refers to the presentation of information in a positive form. 
A) The tone of a letter is intended to clarify meaning. 
B) The tone of a letter can be changed through selection of words and phrases. 
C) The tone of a letter should set the mood and sound natural. 
D) The tone of a letter refers to the presentation of information in a positive form.

Question 3

A letter marked confidential arrives,addressed to the dentist.Which of the following is the appropriate action?

Accepted Answer

A) Open the letter and process the time-sensitive information quickly. 
B) Open the letter and quickly remove it from the sight of patients or unauthorized personnel. 
C) Place the opened letter in a file folder to protect confidential information. 
D) Do not open the letter.Deliver the sealed envelope to the dentist. 
A) Open the letter and process the time-sensitive information quickly. 
B) Open the letter and quickly remove it from the sight of patients or unauthorized personnel. 
C) Place the opened letter in a file folder to protect confidential information. 
D) Do not open the letter.Deliver the sealed envelope to the dentist.

Question 4

_______ is a method of transcribing a spoken message into a report or letter.

Accepted Answer

A) E-mail 
B) Lettering 
C) Dictation 
D) Dual addressing 
A) E-mail 
B) Lettering 
C) Dictation 
D) Dual addressing

Question 5

Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.

Accepted Answer

A) True 
 B)False

Question 6

How do most patients select a new dentist?

Accepted Answer

A) Web-based search engine (e.g. ,Google) 
B) Word of mouth 
C) Yellow pages 
D) Print advertising (newspaper) 
A) Web-based search engine (e.g. ,Google) 
B) Word of mouth 
C) Yellow pages 
D) Print advertising (newspaper)

Personalization of a letter can be accomplished by use of:

Which of the following is not true?

A letter marked confidential arrives,addressed to the dentist.Which of the following is the appropriate action?

_______ is a method of transcribing a spoken message into a report or letter.

Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.

How do most patients select a new dentist?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

Exam 4: Written Correspondence

Personalization of a letter can be accomplished by use of:

Which of the following is not true?

A letter marked confidential arrives,addressed to the dentist.Which of the following is the appropriate action?

_______ is a method of transcribing a spoken message into a report or letter.

Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.

How do most patients select a new dentist?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters