Question 1

Accuracy of patient identification is a Joint Commission goal under:

Accepted Answer

A)  Infection prevention. 
B)  Patient advocacy. 
C)  Patient safety. 
D)  Administrative responsibility. 
A)  Infection prevention. 
B)  Patient advocacy. 
C)  Patient safety. 
D)  Administrative responsibility.

Question 2

The Plan-Do-Check-Act (PDCA) improvement model was popularized by:

Accepted Answer

A)  Juran. 
B)  Motorola. 
C)  Ishikawa. 
D)  Shewhart. 
A)  Juran. 
B)  Motorola. 
C)  Ishikawa. 
D)  Shewhart.

Question 3

Failure mode and effects analysis is a useful tool for:

Accepted Answer

A)  Cost analysis 
B)  Clinical practice management 
C)  Risk analysis 
D)  Lean thinking 
A)  Cost analysis 
B)  Clinical practice management 
C)  Risk analysis 
D)  Lean thinking

Question 4

The Baldrige Award criteria:

Accepted Answer

A)  Are similar to the Joint Commission criteria. 
B)  Must be met to qualify for Medicare funding. 
C)  Are based on categories of management disciplines. 
D)  Are applicable only to nonprofit entities. 
A)  Are similar to the Joint Commission criteria. 
B)  Must be met to qualify for Medicare funding. 
C)  Are based on categories of management disciplines. 
D)  Are applicable only to nonprofit entities.

Question 5

Indirect measures of performance are referred to as:

Accepted Answer

A)  Guidelines. 
B)  End results. 
C)  Advocacy. 
D)  Indicators. 
A)  Guidelines. 
B)  End results. 
C)  Advocacy. 
D)  Indicators.

Question 6

Failure mode and effects analysis (FMEA) is a relatively inexpensive approach to problem solving.

Accepted Answer

A) True 
 B)False

Question 7

Structure measures of quality are dynamic indicators of organizational performance.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not one of the core measure areas for the Joint Commission?

Accepted Answer

A)  Acute myocardial infarction 
B)  Heart failure 
C)  Community-acquired pneumonia 
D)  Fractured hip 
A)  Acute myocardial infarction 
B)  Heart failure 
C)  Community-acquired pneumonia 
D)  Fractured hip

Question 9

A second y axis is useful on a Pareto chart to plot:

Accepted Answer

A)  Cumulative frequency. 
B)  Categories of events. 
C)  Relative rank of categories. 
D)  Reverse occurrence order. 
A)  Cumulative frequency. 
B)  Categories of events. 
C)  Relative rank of categories. 
D)  Reverse occurrence order.

Question 10

Organizations such as the National Quality Forum were established to:

Accepted Answer

A)  Promote collaborative efforts to improve health care quality. 
B)  Decrease the cost of health care. 
C)  Provide oversight of health care facilities and individual providers. 
D)  Create a forum for health care consumers to interact with lawmakers. 
A)  Promote collaborative efforts to improve health care quality. 
B)  Decrease the cost of health care. 
C)  Provide oversight of health care facilities and individual providers. 
D)  Create a forum for health care consumers to interact with lawmakers.

Question 11

Lean thinking is more about cost containment than about customer focus.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is based on the Plan-Do-Check-Act (PDCA) model?

Accepted Answer

A)  Six sigma 
B)  Affinity modeling 
C)  Rapid cycle improvement 
D)  Nominal group technique 
A)  Six sigma 
B)  Affinity modeling 
C)  Rapid cycle improvement 
D)  Nominal group technique

Question 13

The six sigma approach was introduced by:

Accepted Answer

A)  Honda. 
B)  Motorola. 
C)  Xerox. 
D)  Leapfrog Group. 
A)  Honda. 
B)  Motorola. 
C)  Xerox. 
D)  Leapfrog Group.

Question 14

Most problem-solving models begin with:

Accepted Answer

A)  Data collection. 
B)  Root cause analysis. 
C)  A sentinel event. 
D)  An expected outcome. 
A)  Data collection. 
B)  Root cause analysis. 
C)  A sentinel event. 
D)  An expected outcome.

Question 15

Clinical practice guidelines are:

Accepted Answer

A)  Statements of the "right" things to do for patients with a particular diagnosis. 
B)  Standards for managed care organizations. 
C)  Billing regulations for Medicare and Medicaid services. 
D)  Recommendations for providers negotiating professional fees. 
A)  Statements of the "right" things to do for patients with a particular diagnosis. 
B)  Standards for managed care organizations. 
C)  Billing regulations for Medicare and Medicaid services. 
D)  Recommendations for providers negotiating professional fees.

Question 16

Which hospital department often is responsible for monitoring patient incident data?

Accepted Answer

A)  Social services 
B)  Patient accounting 
C)  Infection control 
D)  Risk management 
A)  Social services 
B)  Patient accounting 
C)  Infection control 
D)  Risk management

Question 17

The purpose of credentialing is to assign physicians to a unit of the medical staff organization.

Accepted Answer

A) True 
 B)False

Question 18

Efforts to ensure that current research is applied in medical decision making are termed:

Accepted Answer

A)  Performance measuring. 
B)  Evidence-based medicine. 
C)  Pay for performance. 
D)  Patient advocacy. 
A)  Performance measuring. 
B)  Evidence-based medicine. 
C)  Pay for performance. 
D)  Patient advocacy.

Question 19

Which of the following is the best example of a performance measure?

Accepted Answer

A)  Ninety-five percent of all cardiovascular surgery patients will receive prophylactic antibiotics within 1 hour before incision. 
B)  All surgery patients should receive prophylactic antibiotics within 24 hours. 
C)  Surgeons must order prophylactic antibiotics the day before surgery. 
D)  Prophylactic antibiotics must be maintained in the surgical waiting area for administration before surgery. 
A)  Ninety-five percent of all cardiovascular surgery patients will receive prophylactic antibiotics within 1 hour before incision. 
B)  All surgery patients should receive prophylactic antibiotics within 24 hours. 
C)  Surgeons must order prophylactic antibiotics the day before surgery. 
D)  Prophylactic antibiotics must be maintained in the surgical waiting area for administration before surgery.

Question 20

Two improvement tools that connect performance variables to outcomes a cause-and-effect diagram and:

Accepted Answer

A)  Force field analysis. 
B)  Brainstorming. 
C)  Control chart. 
D)  Pareto chart. 
A)  Force field analysis. 
B)  Brainstorming. 
C)  Control chart. 
D)  Pareto chart.

Accuracy of patient identification is a Joint Commission goal under:

The Plan-Do-Check-Act (PDCA) improvement model was popularized by:

Failure mode and effects analysis is a useful tool for:

The Baldrige Award criteria:

Indirect measures of performance are referred to as:

Failure mode and effects analysis (FMEA) is a relatively inexpensive approach to problem solving.

Structure measures of quality are dynamic indicators of organizational performance.

Which of the following is not one of the core measure areas for the Joint Commission?

A second y axis is useful on a Pareto chart to plot:

Organizations such as the National Quality Forum were established to:

Lean thinking is more about cost containment than about customer focus.

Which of the following is based on the Plan-Do-Check-Act (PDCA) model?

The six sigma approach was introduced by:

Most problem-solving models begin with:

Clinical practice guidelines are:

Which hospital department often is responsible for monitoring patient incident data?

The purpose of credentialing is to assign physicians to a unit of the medical staff organization.

Efforts to ensure that current research is applied in medical decision making are termed:

Which of the following is the best example of a performance measure?

Two improvement tools that connect performance variables to outcomes a cause-and-effect diagram and:

Health Care Systems

The Health Informatics and Information Management Profession

Health Information Infrastructure and Systems

Health Data Concepts

Electronic Health Record Systems

Classification Systems, Clinical Vocabularies, and Terminology

Technology, Applications, and Security

Information Systems Life Cycle and Project Management

Managing Electronic Health Record Systems: Collaboration and Implementation

Statistics and Data Presentation

Research and Epidemiology

Data Reporting, Interpretation, and Use

Privacy and Health Law

Human Resource Management

Operational Management

Revenue Cycle and Financial Management

Filters

Exam 12: Performance Management and Patient Safety

Accuracy of patient identification is a Joint Commission goal under:

The Plan-Do-Check-Act (PDCA) improvement model was popularized by:

Failure mode and effects analysis is a useful tool for:

The Baldrige Award criteria:

Indirect measures of performance are referred to as:

Failure mode and effects analysis (FMEA) is a relatively inexpensive approach to problem solving.

Structure measures of quality are dynamic indicators of organizational performance.

Which of the following is not one of the core measure areas for the Joint Commission?

A second y axis is useful on a Pareto chart to plot:

Organizations such as the National Quality Forum were established to:

Lean thinking is more about cost containment than about customer focus.

Which of the following is based on the Plan-Do-Check-Act (PDCA) model?

The six sigma approach was introduced by:

Most problem-solving models begin with:

Clinical practice guidelines are:

Which hospital department often is responsible for monitoring patient incident data?

The purpose of credentialing is to assign physicians to a unit of the medical staff organization.

Efforts to ensure that current research is applied in medical decision making are termed:

Which of the following is the best example of a performance measure?

Two improvement tools that connect performance variables to outcomes a cause-and-effect diagram and:

Health Care Systems

The Health Informatics and Information Management Profession

Health Information Infrastructure and Systems

Health Data Concepts

Electronic Health Record Systems

Classification Systems, Clinical Vocabularies, and Terminology

Technology, Applications, and Security

Information Systems Life Cycle and Project Management

Managing Electronic Health Record Systems: Collaboration and Implementation

Statistics and Data Presentation

Research and Epidemiology

Data Reporting, Interpretation, and Use

Privacy and Health Law

Human Resource Management

Operational Management

Revenue Cycle and Financial Management

Filters