Exam 5: Using Job Analysis and Competency Modeling

Have you ever called a customer service number and been told that your call was being monitored in order to improve the efficiency provided the individual customer? If that monitoring were by a trained job analyst engaged in a job and organizational analysis, the analyst would be using which of the following techniques?

At the dawn of the industrial revolution, _____ used the newly invented motion picture camera to study the motions of workers and make recommendations for how their work could be carried out with fewer movements that required less physical effort.

The people used as sources of information for the development of job and organizational analyses are referred to as subordinate-manager ensembles (SMEs).

Job analyses are useful for identifying jobs that can be eliminated or combined during organizational restructuring.

The American With Disabilities Act of 1990 (ADA):

At the major accounting firms, newly hired accountants typically begin as junior staff accountants. If successful, they are promoted to senior staff accountants, then to managers, then to partners. This is called _____.

Customized task and work behavior inventories:

_____ describes the skills, knowledge, abilities, values, interests and personalities of successful employees.

Which of the following statements about time-and-motion studies is NOT true?

Nigel is applying for a new job as a flight attendant for Gung-Ho Air Service, which specializes in flying into third-world locations. He asks for a job description, and it includes phrases such as: the ability to operate inflatable life rafts, the ability to perform advanced first aid, such as field dressing of broken limbs, ability to accurately operate small firearms, holding a bartender's license, the ability to operate a global positioning device, fluency in three languages, and a degree in abnormal psychology. This job description was probably based on _____.

The objective of human factors approach to job analysis is to:

Which method will be used for collecting information for job analyses if cost is the primary concern for the organization?

The major advantage of the customized approach to developing task and work behavior inventories is:

Job analysis is the process of describing and recording information about job behaviors and activities. Typically, the information described and recorded includes:

What kind of questionnaire should an organization use if it wanted to create job analyses for all of its managerial positions?

Lian is a line manager who supervises four assembly workers and several others in her department. Which of the following statements is true of Lian?

A job incumbent is:

Which of the following statements about customized task inventories as tools for job analyses is true?

A well-crafted job description should include job title, department or division, job summary, supervision, and work performed but not the job context, which is typically dynamic.

Which of the following statements best describes the today's work environment?