Question 1

Who are the primary stakeholders in most companies in the United States?

Accepted Answer

Customers, employees, shareholders, and society

Question 2

Social media technologies include all of the following EXCEPT:

Accepted Answer

A)  social networking 
B)  blogs 
C)  tweets 
D)  wikis 
E)  the grapevine 
A)  social networking 
B)  blogs 
C)  tweets 
D)  wikis 
E)  the grapevine E

Question 3

All of the people who currently contribute to doing the work of the organization, those who could potentially contribute in the future, and those who have contributed in the recent past are referred to as:

Accepted Answer

A)  employees 
B)  the HR triad 
C)  human resources 
D)  HR professionals 
E)  customers 
A)  employees 
B)  the HR triad 
C)  human resources 
D)  HR professionals 
E)  customers C

Question 4

A competitive advantage derived from human resources is sustainable for a company when:

Accepted Answer

A)  it uses a centralized tactical program of close-supervision 
B)  its employees have some rare and specialized skill not easily copied 
C)  it has a newly created organizational culture 
D)  its product is intangible 
E)  its customers remember the product and not the salesperson 
A)  it uses a centralized tactical program of close-supervision 
B)  its employees have some rare and specialized skill not easily copied 
C)  it has a newly created organizational culture 
D)  its product is intangible 
E)  its customers remember the product and not the salesperson

Question 5

Which of the following would be an example of a primary stakeholder group for a manufacturer of mixes for bread machines?

Accepted Answer

A)  the newspaper that runs an article on the fat content of such bread mixes 
B)  a political action group that sues the manufacturer for not hiring enough Hispanic-Americans 
C)  a local environmentalist who is concerned about how the manufacturer disposes of its waste products 
D)  the customer who purchases the bread mix 
E)  all of the above 
A)  the newspaper that runs an article on the fat content of such bread mixes 
B)  a political action group that sues the manufacturer for not hiring enough Hispanic-Americans 
C)  a local environmentalist who is concerned about how the manufacturer disposes of its waste products 
D)  the customer who purchases the bread mix 
E)  all of the above

Question 6

How does an organization interact with its society stakeholders?

Accepted Answer

A)  by obeying local laws and regulations 
B)  by being committed to community relations 
C)  through employee volunteerism 
D)  by acting socially responsible to protect the environment 
E)  by doing all or any of the above 
A)  by obeying local laws and regulations 
B)  by being committed to community relations 
C)  through employee volunteerism 
D)  by acting socially responsible to protect the environment 
E)  by doing all or any of the above

Question 7

The average American views socially responsible organizations as preferable for employment over less socially responsible ones.

Accepted Answer

A) True 
 B)False

Question 8

As stakeholders, customers are most concerned with quality service and products, speed and responsiveness, low cost, and new products.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about corporate spending on social issues and community involvement are true?

Accepted Answer

A)  Corporations should spend whatever is needed to maximize society's well-being. 
B)  It is part of a corporation's contract with society to provide funds for the common good. 
C)  Most corporations today operate under the rules of socialism. 
D)  Managers of corporations try to show how the company's commitment to community involvement and development contribute to the corporate goals. 
E)  All of the above statements about corporate spending on social issues and community involvement are true. 
A)  Corporations should spend whatever is needed to maximize society's well-being. 
B)  It is part of a corporation's contract with society to provide funds for the common good. 
C)  Most corporations today operate under the rules of socialism. 
D)  Managers of corporations try to show how the company's commitment to community involvement and development contribute to the corporate goals. 
E)  All of the above statements about corporate spending on social issues and community involvement are true.

Question 10

Being socially responsive has many implications for managing human resources, including:

Accepted Answer

A)  the type of employees a firm chooses to hire 
B)  the criteria used to evaluate employee performance 
C)  the scheduling and coordinating of activities within work units 
D)  the compensation practices associated with paying employees for time spent in the community 
E)  all of these 
A)  the type of employees a firm chooses to hire 
B)  the criteria used to evaluate employee performance 
C)  the scheduling and coordinating of activities within work units 
D)  the compensation practices associated with paying employees for time spent in the community 
E)  all of these

Question 11

Computer Nerds is a firm that employs individuals who are experts at recognizing and repairing computer problems. Their slogan is "Call a nerd when you have a nerdy problem." Describe how such a firm can create a sustainable competitive advantage.

Accepted Answer

Students will answer this question in a

Question 12

Give an example of a competitive advantage that is NOT sustainable.

Accepted Answer

Students will have a variety of answers

Question 13

A supplier that is the sole source of a critical product component would be an example of a(n) ____________ stakeholder group whose concerns a manufacturing firm must address in order to ensure its own survival.

Accepted Answer

A)  strategic 
B)  primary 
C)  direct 
D)  organizational 
E)  corporate 
A)  strategic 
B)  primary 
C)  direct 
D)  organizational 
E)  corporate

Question 14

You are an intern in the HR department at a chain of spas in the city where you attend college. The chain's HR director has asked you to suggest ways to improve customer satisfaction through HR activities, so you make recommendations in which of the following areas?

Accepted Answer

A)  Creating new products 
B)  Reducing costs 
C)  Improving product quality 
D)  Improving service quality 
E)  All of the above 
A)  Creating new products 
B)  Reducing costs 
C)  Improving product quality 
D)  Improving service quality 
E)  All of the above

Question 15

A good quality of work life contributes to increased employee satisfaction, commitment, and feelings of empowerment.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about intangible assets is true?

Accepted Answer

A)  Intangible assets can influence a firm's profitability. 
B)  Intangible assets are comparatively social in nature. 
C)  Intangible assets can be just as valuable as tangible assets. 
D)  Intangible assets can influence a firm's ability to innovate and change. 
E)  All of these statements are true. 
A)  Intangible assets can influence a firm's profitability. 
B)  Intangible assets are comparatively social in nature. 
C)  Intangible assets can be just as valuable as tangible assets. 
D)  Intangible assets can influence a firm's ability to innovate and change. 
E)  All of these statements are true.

Question 17

The human resources triad contains:

Accepted Answer

A)  top-level, middle-level, and lower level managers 
B)  representatives from each primary stakeholder group 
C)  suppliers, customers, and resellers 
D)  line managers, human resource professionals, and employees 
E)  employees, staff managers, and line managers 
A)  top-level, middle-level, and lower level managers 
B)  representatives from each primary stakeholder group 
C)  suppliers, customers, and resellers 
D)  line managers, human resource professionals, and employees 
E)  employees, staff managers, and line managers

Question 18

Which of the following statements describing the stakeholder relationship between employees and their employers is true?

Accepted Answer

A)  Corporate restructuring has had minimal effect on U.S. employees. 
B)  For most workers whether the employer provides secure and affordable health insurance, paid sick leave, and assured pension and retirement benefits are more important than their pay. 
C)  The Equal Pay Act is unnecessary today because all employees are paid according to their performance, not their gender. 
D)  Many employees value a good quality of work life while on the job. 
E)  All of the above statements accurately describe the stakeholder relationship between employees and their employers. 
A)  Corporate restructuring has had minimal effect on U.S. employees. 
B)  For most workers whether the employer provides secure and affordable health insurance, paid sick leave, and assured pension and retirement benefits are more important than their pay. 
C)  The Equal Pay Act is unnecessary today because all employees are paid according to their performance, not their gender. 
D)  Many employees value a good quality of work life while on the job. 
E)  All of the above statements accurately describe the stakeholder relationship between employees and their employers.

Question 19

Vijay is one of the leaders in the HR department at his firm. His key roles are:

Accepted Answer

A)  business partner, consultant, innovator, monitor and change manager 
B)  business partner, educator, consultant, monitor and change manager 
C)  educator, consultant, business partner, monitor and change manager 
D)  change manager, business partner, consultant, educator and innovator 
E)  consultant, educator, innovator, monitor and change manager 
A)  business partner, consultant, innovator, monitor and change manager 
B)  business partner, educator, consultant, monitor and change manager 
C)  educator, consultant, business partner, monitor and change manager 
D)  change manager, business partner, consultant, educator and innovator 
E)  consultant, educator, innovator, monitor and change manager

Question 20

How can HR professions assist managers in doing an effective job of managing complexity?

Accepted Answer

HR professionals can assist in part by m

Who are the primary stakeholders in most companies in the United States?

Social media technologies include all of the following EXCEPT:

All of the people who currently contribute to doing the work of the organization, those who could potentially contribute in the future, and those who have contributed in the recent past are referred to as:

A competitive advantage derived from human resources is sustainable for a company when:

Which of the following would be an example of a primary stakeholder group for a manufacturer of mixes for bread machines?

How does an organization interact with its society stakeholders?

The average American views socially responsible organizations as preferable for employment over less socially responsible ones.

As stakeholders, customers are most concerned with quality service and products, speed and responsiveness, low cost, and new products.

Which of the following statements about corporate spending on social issues and community involvement are true?

Being socially responsive has many implications for managing human resources, including:

Computer Nerds is a firm that employs individuals who are experts at recognizing and repairing computer problems. Their slogan is "Call a nerd when you have a nerdy problem." Describe how such a firm can create a sustainable competitive advantage.

Give an example of a competitive advantage that is NOT sustainable.

A supplier that is the sole source of a critical product component would be an example of a(n) ____________ stakeholder group whose concerns a manufacturing firm must address in order to ensure its own survival.

You are an intern in the HR department at a chain of spas in the city where you attend college. The chain's HR director has asked you to suggest ways to improve customer satisfaction through HR activities, so you make recommendations in which of the following areas?

A good quality of work life contributes to increased employee satisfaction, commitment, and feelings of empowerment.

Which of the following statements about intangible assets is true?

The human resources triad contains:

Which of the following statements describing the stakeholder relationship between employees and their employers is true?

Vijay is one of the leaders in the HR department at his firm. His key roles are:

How can HR professions assist managers in doing an effective job of managing complexity?

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

HR Planning for Alignment and Change

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

Filters

Exam 1: Managing Human Resources

Who are the primary stakeholders in most companies in the United States?

Social media technologies include all of the following EXCEPT:

All of the people who currently contribute to doing the work of the organization, those who could potentially contribute in the future, and those who have contributed in the recent past are referred to as:

A competitive advantage derived from human resources is sustainable for a company when:

Which of the following would be an example of a primary stakeholder group for a manufacturer of mixes for bread machines?

How does an organization interact with its society stakeholders?

The average American views socially responsible organizations as preferable for employment over less socially responsible ones.

As stakeholders, customers are most concerned with quality service and products, speed and responsiveness, low cost, and new products.

Which of the following statements about corporate spending on social issues and community involvement are true?

Being socially responsive has many implications for managing human resources, including:

Computer Nerds is a firm that employs individuals who are experts at recognizing and repairing computer problems. Their slogan is "Call a nerd when you have a nerdy problem." Describe how such a firm can create a sustainable competitive advantage.

Give an example of a competitive advantage that is NOT sustainable.

A supplier that is the sole source of a critical product component would be an example of a(n) ____________ stakeholder group whose concerns a manufacturing firm must address in order to ensure its own survival.

You are an intern in the HR department at a chain of spas in the city where you attend college. The chain's HR director has asked you to suggest ways to improve customer satisfaction through HR activities, so you make recommendations in which of the following areas?

A good quality of work life contributes to increased employee satisfaction, commitment, and feelings of empowerment.

Which of the following statements about intangible assets is true?

The human resources triad contains:

Which of the following statements describing the stakeholder relationship between employees and their employers is true?

Vijay is one of the leaders in the HR department at his firm. His key roles are:

How can HR professions assist managers in doing an effective job of managing complexity?

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

HR Planning for Alignment and Change

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

Filters