Question 1

Positive characteristics of global leaders in all cultures include:

Accepted Answer

A)  integrity 
B)  vision 
C)  inspirational 
D)  team builder 
E)  all of the above 
A)  integrity 
B)  vision 
C)  inspirational 
D)  team builder 
E)  all of the above E

Question 2

To set the stage for learning, a trainer or manager needs to:

Accepted Answer

A)  consider the beliefs of trainees regarding their personal task-specific competencies 
B)  provide clear instructions 
C)  consider how the information will be presented 
D)  provide a visual demonstration for the trainee of the desired behavior 
E)  do all of the above 
A)  consider the beliefs of trainees regarding their personal task-specific competencies 
B)  provide clear instructions 
C)  consider how the information will be presented 
D)  provide a visual demonstration for the trainee of the desired behavior 
E)  do all of the above E

Question 3

Which of the following is a type of on-the-job training?

Accepted Answer

A)  assessment centers 
B)  role playing 
C)  interactive video training 
D)  internships 
E)  programmed instruction 
A)  assessment centers 
B)  role playing 
C)  interactive video training 
D)  internships 
E)  programmed instruction D

Question 4

A supervisor is trying to make his new assistant manager Roger more assertive in dealing with his co-workers. For the first couple of weeks, every time Roger issued an order or made a decision based on what is good for the company rather than in accordance with the wishes of the co-worker making the request, Roger's supervisor congratulated him. With such positive reinforcement, Roger has begun to assume a more managerial role. This is an example of:

Accepted Answer

A)  shaping 
B)  enactive mastery 
C)  knowledge management 
D)  behavior modeling 
E)  task segmentation 
A)  shaping 
B)  enactive mastery 
C)  knowledge management 
D)  behavior modeling 
E)  task segmentation

Question 5

As a traffic officer, Mike deals with wrecks and traffic gridlocks during each working day. Next month he will go to work with the police department's canine unit for six weeks. This way he can become familiar with the dogs and what the unit does. He will learn how to give the dogs commands, and specific ways the dogs are used to fight crime. After his six weeks at this job, he will return to the traffic unit. What type of training program is Mike's police department using?

Accepted Answer

A)  programmed instruction 
B)  role playing 
C)  simulation 
D)  mentoring 
E)  job rotation 
A)  programmed instruction 
B)  role playing 
C)  simulation 
D)  mentoring 
E)  job rotation

Question 6

What role do an organization's employees play in training and development?

Accepted Answer

A)  The effectiveness of training and development requires the support and cooperation of all employees in the system. 
B)  All employees are typically involved in designing training systems. 
C)  Employees should not view training and development activities as opportunities for socialization. 
D)  Research indicates that employees who have not selected a career path are more likely to participate in training and development opportunities. 
E)  Only top management should be actively involved in designing and developing training programs. 
A)  The effectiveness of training and development requires the support and cooperation of all employees in the system. 
B)  All employees are typically involved in designing training systems. 
C)  Employees should not view training and development activities as opportunities for socialization. 
D)  Research indicates that employees who have not selected a career path are more likely to participate in training and development opportunities. 
E)  Only top management should be actively involved in designing and developing training programs.

Question 7

Following M&As, training that focuses on helping employees understand the ____________ is probably the most common.

Accepted Answer

A)  new social order 
B)  risks of outsourcing 
C)  new culture 
D)  personnel doctrine 
E)  homogenized structure 
A)  new social order 
B)  risks of outsourcing 
C)  new culture 
D)  personnel doctrine 
E)  homogenized structure

Question 8

When setting up a training system,

Accepted Answer

A)  coaching is best used when employees from several different functional areas need training 
B)  on-the-job training is best when trainees can learn by observing experienced employees and by working with the actual materials, personnel, or machinery (or all three) that constitute the job. 
C)  programmed instruction is best used when a there are only a few new employees that need training 
D)  it is important to always use hierarchical sequencing in scheduling training 
E)  simultaneous training of a large group is best done with on-the-job training 
A)  coaching is best used when employees from several different functional areas need training 
B)  on-the-job training is best when trainees can learn by observing experienced employees and by working with the actual materials, personnel, or machinery (or all three) that constitute the job. 
C)  programmed instruction is best used when a there are only a few new employees that need training 
D)  it is important to always use hierarchical sequencing in scheduling training 
E)  simultaneous training of a large group is best done with on-the-job training

Question 9

In the chapter opening vignette "Managing Human Resources at Ritz-Carlton Company", the company turns its employees into a workforce of stellar, award-winning service providers by:

Accepted Answer

A)  hiring only people with prior hospitality experience 
B)  creating a team of employees who all share the same vision and goals 
C)  training them to do many different jobs 
D)  foregoing orientation and in-house training 
E)  All of the above are correct. 
A)  hiring only people with prior hospitality experience 
B)  creating a team of employees who all share the same vision and goals 
C)  training them to do many different jobs 
D)  foregoing orientation and in-house training 
E)  All of the above are correct.

Question 10

According to the textbook, _____ can be more effective than traditional classroom training methods for teaching basic knowledge

Accepted Answer

A)  six sigma-based training 
B)  on-the-job 
C)  mentoring 
D)  web-based instruction 
E)  self-teaching 
A)  six sigma-based training 
B)  on-the-job 
C)  mentoring 
D)  web-based instruction 
E)  self-teaching

Question 11

Research shows that a supportive training climate at an organization enhances transfer of training. Which of the following is an indicator of a supportive climate?

Accepted Answer

A)  Training is held off site after hours 
B)  Employees compete for training opportunities 
C)  No overtime on training nights for the employees enrolled 
D)  The incentives are "If you don't, it will look bad on your record." 
E)  Employees encourage each other to practice newly learned skills 
A)  Training is held off site after hours 
B)  Employees compete for training opportunities 
C)  No overtime on training nights for the employees enrolled 
D)  The incentives are "If you don't, it will look bad on your record." 
E)  Employees encourage each other to practice newly learned skills

Question 12

In the feature Managing Globalization: Training in Russia, Troika Dialogue uses blended learning that includes which of the following methods in developing its employees:

Accepted Answer

A)  simulation exercises 
B)  role-playing exercises 
C)  time management 
D)  lectures 
E)  mentors 
A)  simulation exercises 
B)  role-playing exercises 
C)  time management 
D)  lectures 
E)  mentors

Question 13

Who would be most likely to provide the initial organizational orientation to a new sales employee in a large insurance company?

Accepted Answer

A)  the insurance salespeople's sales manager 
B)  an outstanding insurance salesperson 
C)  a member of the company's human resources department 
D)  the new employee with the aid of self-paced instructional materials 
E)  all of the above 
A)  the insurance salespeople's sales manager 
B)  an outstanding insurance salesperson 
C)  a member of the company's human resources department 
D)  the new employee with the aid of self-paced instructional materials 
E)  all of the above

Question 14

Which of the following statements about offsite training is true?

Accepted Answer

A)  Simulation exercises are useful for developing human relation skills. 
B)  Role-playing exercises are useful for developing conceptual or technical skills. 
C)  Assessment center training transfers to the workplace without intervention by the trainers. 
D)  The lecture method does not easily permit individualized training. 
E)  Role-playing places no responsibility on the trainee for the success of the exercise. 
A)  Simulation exercises are useful for developing human relation skills. 
B)  Role-playing exercises are useful for developing conceptual or technical skills. 
C)  Assessment center training transfers to the workplace without intervention by the trainers. 
D)  The lecture method does not easily permit individualized training. 
E)  Role-playing places no responsibility on the trainee for the success of the exercise.

Question 15

Even though the instructions for mixing paint colors were quite clear, the supervisor training the new hardware store clerk had the clerk watch a demonstration of the mixing of a can of paint and then had the clerk mix a can on her own. The supervisor then critiqued the clerk's performance. The trainer used _____ to set the stage for learning.

Accepted Answer

A)  shaping 
B)  enactive mastery 
C)  knowledge management 
D)  behavioral modeling 
E)  task segmentation 
A)  shaping 
B)  enactive mastery 
C)  knowledge management 
D)  behavioral modeling 
E)  task segmentation

Question 16

For which of the following is an organization most likely to choose coaching as the most suitable training program?

Accepted Answer

A)  to train a new employee in how to use the phone system 
B)  to teach a line worker how to operate the painting machine 
C)  to teach a CEO how to improve her communication skills 
D)  to improve a new employee's reading and writing skills 
E)  to teach a staff member how to use a new piece of safety equipment 
A)  to train a new employee in how to use the phone system 
B)  to teach a line worker how to operate the painting machine 
C)  to teach a CEO how to improve her communication skills 
D)  to improve a new employee's reading and writing skills 
E)  to teach a staff member how to use a new piece of safety equipment

Question 17

As an HR manager for a large national bookstore chain, you have received complaints from some of the employees in your flagship store, which has 27 staff members. Apparently, several lesbian and gay employees brought their significant others to the staff family picnic. This triggered arguments, animosities and inappropriate behaviors at the store, despite the store manager's best efforts. You decide to use cultural awareness training. Which of the following statements is true?

Accepted Answer

A)  Cultural awareness training is inappropriate because gender issues are not cultural issues. 
B)  The store manager should conduct sexual harassment and diversity training. 
C)  A consultant should be brought in to do team building instead. 
D)  Cultural awareness training alone is probably not going to solve the problem. 
E)  None of the above is true. 
A)  Cultural awareness training is inappropriate because gender issues are not cultural issues. 
B)  The store manager should conduct sexual harassment and diversity training. 
C)  A consultant should be brought in to do team building instead. 
D)  Cultural awareness training alone is probably not going to solve the problem. 
E)  None of the above is true.

Question 18

When would an organization be most likely to use on-site but not on-the-job training programs?

Accepted Answer

Training at the work site but not on the

Question 19

How do the processes of training and development differ?

Accepted Answer

Training takes a short-term approach; de

Question 20

United States corporations spend more than _________ billion annually on formal employee training and development programs.

Accepted Answer

A)  25 
B)  55 
C)  65 
D)  105 
E)  135 
A)  25 
B)  55 
C)  65 
D)  105 
E)  135

Positive characteristics of global leaders in all cultures include:

To set the stage for learning, a trainer or manager needs to:

Which of the following is a type of on-the-job training?

What role do an organization's employees play in training and development?

Following M&As, training that focuses on helping employees understand the ____________ is probably the most common.

When setting up a training system,

In the chapter opening vignette "Managing Human Resources at Ritz-Carlton Company", the company turns its employees into a workforce of stellar, award-winning service providers by:

According to the textbook, _____ can be more effective than traditional classroom training methods for teaching basic knowledge

Research shows that a supportive training climate at an organization enhances transfer of training. Which of the following is an indicator of a supportive climate?

In the feature Managing Globalization: Training in Russia, Troika Dialogue uses blended learning that includes which of the following methods in developing its employees:

Who would be most likely to provide the initial organizational orientation to a new sales employee in a large insurance company?

Which of the following statements about offsite training is true?

For which of the following is an organization most likely to choose coaching as the most suitable training program?

When would an organization be most likely to use on-site but not on-the-job training programs?

How do the processes of training and development differ?

United States corporations spend more than _________ billion annually on formal employee training and development programs.

Managing Human Resources

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

HR Planning for Alignment and Change

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

Filters

Exam 8: Training and Developing a Competitive Workforce

Positive characteristics of global leaders in all cultures include:

To set the stage for learning, a trainer or manager needs to:

Which of the following is a type of on-the-job training?

What role do an organization's employees play in training and development?

Following M&As, training that focuses on helping employees understand the ____________ is probably the most common.

When setting up a training system,

In the chapter opening vignette "Managing Human Resources at Ritz-Carlton Company", the company turns its employees into a workforce of stellar, award-winning service providers by:

According to the textbook, _____ can be more effective than traditional classroom training methods for teaching basic knowledge

Research shows that a supportive training climate at an organization enhances transfer of training. Which of the following is an indicator of a supportive climate?

In the feature Managing Globalization: Training in Russia, Troika Dialogue uses blended learning that includes which of the following methods in developing its employees:

Who would be most likely to provide the initial organizational orientation to a new sales employee in a large insurance company?

Which of the following statements about offsite training is true?

For which of the following is an organization most likely to choose coaching as the most suitable training program?

When would an organization be most likely to use on-site but not on-the-job training programs?

How do the processes of training and development differ?

United States corporations spend more than _________ billion annually on formal employee training and development programs.

Managing Human Resources

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

HR Planning for Alignment and Change

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Understanding Unionization and Collective Bargaining

Filters