Question 1

What is the first step in the union certification process?

Accepted Answer

A)  gain employer approval of unionization 
B)  union-employee contact 
C)  get sufficient number of employees to sign authorization cards 
D)  set up a meeting between employees and an NLRB representative 
E)  inform all stakeholders of union interest 
A)  gain employer approval of unionization 
B)  union-employee contact 
C)  get sufficient number of employees to sign authorization cards 
D)  set up a meeting between employees and an NLRB representative 
E)  inform all stakeholders of union interest

Question 2

Which of the following is an example of a mandatory issue to be discussed during a collective bargaining session?

Accepted Answer

A)  number of new hires 
B)  pricing strategy for new products 
C)  wage rates 
D)  product design 
E)  new product development process 
A)  number of new hires 
B)  pricing strategy for new products 
C)  wage rates 
D)  product design 
E)  new product development process

Question 3

Which of the following statements about union instrumentality is true?

Accepted Answer

A)  The more employees believe a union can obtain positive work aspects, the more instrumental employees perceive the union to be in removing the causes of their dissatisfaction. 
B)  Employee willingness to support a union is related strictly to union instrumentality over monetary aspects of employment. 
C)  Employees are interested in unionization when costs exceed benefits. 
D)  Union instrumentality reflects the level of dissatisfaction felt by employees. 
E)  Union instrumentality is determined by the level of decentralization within the organization. 
A)  The more employees believe a union can obtain positive work aspects, the more instrumental employees perceive the union to be in removing the causes of their dissatisfaction. 
B)  Employee willingness to support a union is related strictly to union instrumentality over monetary aspects of employment. 
C)  Employees are interested in unionization when costs exceed benefits. 
D)  Union instrumentality reflects the level of dissatisfaction felt by employees. 
E)  Union instrumentality is determined by the level of decentralization within the organization.

Question 4

In the chapter opener vignette "Managing Human Resources at United Parcel Service," __________ and the use of part-time workers were important issues in the strike between the International Brotherhood of Teamsters (IBT) and UPS in 1997.

Accepted Answer

A)  pensions 
B)  discipline 
C)  grievance procedures 
D)  seniority 
E)  job security 
A)  pensions 
B)  discipline 
C)  grievance procedures 
D)  seniority 
E)  job security

Question 5

Which of the following statements about why unionization and collective bargaining are important is true?

Accepted Answer

A)  Unions obtain rights for their members that employees without unions do not legally have. 
B)  Unions may help identify workplace hazards and improve the quality of work life for employees. 
C)  The core of union-management relations is collective bargaining. 
D)  The possibility of unionization can significantly influence how an employer manages its human resources. 
E)  All of the above statements about why unionization and collective bargaining are important are true. 
A)  Unions obtain rights for their members that employees without unions do not legally have. 
B)  Unions may help identify workplace hazards and improve the quality of work life for employees. 
C)  The core of union-management relations is collective bargaining. 
D)  The possibility of unionization can significantly influence how an employer manages its human resources. 
E)  All of the above statements about why unionization and collective bargaining are important are true.

Question 6

__________ is the industry with the highest unionization rate

Accepted Answer

A)  Educational services 
B)  Construction 
C)  Health care 
D)  Transportation and warehousing 
E)  None of the above 
A)  Educational services 
B)  Construction 
C)  Health care 
D)  Transportation and warehousing 
E)  None of the above

Question 7

The majority of union members in the United States are:

Accepted Answer

A)  private sector employees 
B)  service-sector employees 
C)  health-care employees 
D)  government employees 
E)  none of the above 
A)  private sector employees 
B)  service-sector employees 
C)  health-care employees 
D)  government employees 
E)  none of the above

Question 8

From management's point of view, both cost considerations and smooth daily operations indicate that an effective grievance procedure is one that settles grievances at the _____ stage.

Accepted Answer

A)  first 
B)  second 
C)  third 
D)  fourth (arbitration stage) 
E)  none of the above stages is preferable to another 
A)  first 
B)  second 
C)  third 
D)  fourth (arbitration stage) 
E)  none of the above stages is preferable to another

Question 9

The check-out clerks at a large grocery store are in negotiations with management. The last remaining issue to settle is the hourly wage. In their earlier meetings, the clerks' bargaining committee has decided that although they are demanding $9.50 an hour, they will settle for nothing less than $8.75. Management's bargaining committee has decided that their highest offer will be $8.50. Union's figure of $8.75 is its _____.

Accepted Answer

A)  initial demand point 
B)  target point 
C)  resistance point 
D)  strike point 
E)  settlement point 
A)  initial demand point 
B)  target point 
C)  resistance point 
D)  strike point 
E)  settlement point

Question 10

A mediator:

Accepted Answer

A)  is a neutral third party that helps the union and management negotiators reach a voluntary agreement 
B)  must have the trust and respect of both parties if he or she is to have any success 
C)  must have sufficient expertise to convince the union and employer he or she will be fair and equitable 
D)  has no power to impose a solution, he or she can only facilitate 
E)  is accurately described by all of the above 
A)  is a neutral third party that helps the union and management negotiators reach a voluntary agreement 
B)  must have the trust and respect of both parties if he or she is to have any success 
C)  must have sufficient expertise to convince the union and employer he or she will be fair and equitable 
D)  has no power to impose a solution, he or she can only facilitate 
E)  is accurately described by all of the above

Question 11

A certification election determines if the majority of employees want a union.

Accepted Answer

A) True 
 B)False

Question 12

From the union's perspective, what is the most desirable bargaining unit?

Accepted Answer

One whose members ar

Question 13

Which of the following statements about continuous bargaining as a means of contract negotiation is true?

Accepted Answer

A)  It uses no outside experts because those involved know firsthand the problems that need to be dealt with. 
B)  It focuses on internal problems rather than external events. 
C)  It uses an authoritative approach to problem-solving. 
D)  With continuous bargaining, frequent meetings are held during the life of the contract. 
E)  All of the above statements about continuous bargaining are true. 
A)  It uses no outside experts because those involved know firsthand the problems that need to be dealt with. 
B)  It focuses on internal problems rather than external events. 
C)  It uses an authoritative approach to problem-solving. 
D)  With continuous bargaining, frequent meetings are held during the life of the contract. 
E)  All of the above statements about continuous bargaining are true.

Question 14

Edgar is a reporter for the business section of the local newspaper. In order to have better knowledge of the inner workings of the union for the town's largest employer, he has obtained permission to sit in on a regular monthly meeting on a "deep background" basis. According to your textbook, Edgar is likely to be struck by _____.

Accepted Answer

A)  the enthusiasm and "gung ho" spirit of the membership 
B)  the low voter turnout 
C)  a tire iron 
D)  the high turnout at the meeting 
E)  the attendance of middle management 
A)  the enthusiasm and "gung ho" spirit of the membership 
B)  the low voter turnout 
C)  a tire iron 
D)  the high turnout at the meeting 
E)  the attendance of middle management

Question 15

Germaine has been hired full-time by a large local teacher's union to handle their grievances and contract negotiations. Germaine's new job title is _____.

Accepted Answer

A)  negotiator 
B)  steward 
C)  spokesperson 
D)  liaison 
E)  business representative 
A)  negotiator 
B)  steward 
C)  spokesperson 
D)  liaison 
E)  business representative

Question 16

The steady decline of membership in unions in the United States can be explained by:

Accepted Answer

A)  a decline in employment in industries that are highly unionized 
B)  an increase in service-sector employment 
C)  increased decertification of unions and management initiatives 
D)  an increase in high tech and white-collar jobs 
E)  all of the above 
A)  a decline in employment in industries that are highly unionized 
B)  an increase in service-sector employment 
C)  increased decertification of unions and management initiatives 
D)  an increase in high tech and white-collar jobs 
E)  all of the above

Question 17

The flight attendants at Interstate Airlines are very unhappy with the scheduling practices, but Interstate Airlines' management is not being cooperative on this issue during contract negotiations. Consequently, the flight attendants are continuing to serve drinks to passengers, but they bring the drinks out from the kitchen one cup at a time instead of using the beverage cart. The flight attendants are using the strategy of a(n) _____.

Accepted Answer

A)  passive-aggressive strike 
B)  work slowdown 
C)  on-the-job strike 
D)  boycott 
E)  customer campaign 
A)  passive-aggressive strike 
B)  work slowdown 
C)  on-the-job strike 
D)  boycott 
E)  customer campaign

Question 18

Before negotiations with the union, management needs to:

Accepted Answer

A)  survey employees to find out what union demands are before they are put on the table 
B)  prepare statistical displays and supportive data that the company will need during negotiations 
C)  hire a labor relations expert to make sure nothing illegal is agreed to 
D)  announce across-the-board pay increases 
E)  confirm its bargaining position with the National Labor Relations Board 
A)  survey employees to find out what union demands are before they are put on the table 
B)  prepare statistical displays and supportive data that the company will need during negotiations 
C)  hire a labor relations expert to make sure nothing illegal is agreed to 
D)  announce across-the-board pay increases 
E)  confirm its bargaining position with the National Labor Relations Board

Question 19

The check-out clerks at a large grocery store are in negotiations with management. The last remaining issue to settle is the hourly wage. In their earlier meetings, the clerks' bargaining committee has decided that although they are demanding $9.50 an hour, they will settle for nothing less than $8.75. Management's bargaining committee has decided that their highest offer will be $8.50. This situation is an example of _____.

Accepted Answer

A)  a negative settlement range 
B)  a positive settlement range 
C)  an incompatible settlement range 
D)  a distributive settlement range 
E)  a settlement range of $.25 
A)  a negative settlement range 
B)  a positive settlement range 
C)  an incompatible settlement range 
D)  a distributive settlement range 
E)  a settlement range of $.25

Question 20

Decertification elections:

Accepted Answer

A)  are conducted by employers 
B)  can remove a union from representation 
C)  are conduced by the local union 
D)  are conducted by the national union 
E)  can pre-empt the card-signing campaign 
A)  are conducted by employers 
B)  can remove a union from representation 
C)  are conduced by the local union 
D)  are conducted by the national union 
E)  can pre-empt the card-signing campaign

What is the first step in the union certification process?

Which of the following is an example of a mandatory issue to be discussed during a collective bargaining session?

Which of the following statements about union instrumentality is true?

In the chapter opener vignette "Managing Human Resources at United Parcel Service," __________ and the use of part-time workers were important issues in the strike between the International Brotherhood of Teamsters (IBT) and UPS in 1997.

Which of the following statements about why unionization and collective bargaining are important is true?

__________ is the industry with the highest unionization rate

The majority of union members in the United States are:

From management's point of view, both cost considerations and smooth daily operations indicate that an effective grievance procedure is one that settles grievances at the _____ stage.

A mediator:

A certification election determines if the majority of employees want a union.

From the union's perspective, what is the most desirable bargaining unit?

Which of the following statements about continuous bargaining as a means of contract negotiation is true?

Germaine has been hired full-time by a large local teacher's union to handle their grievances and contract negotiations. Germaine's new job title is _____.

The steady decline of membership in unions in the United States can be explained by:

Before negotiations with the union, management needs to:

Decertification elections:

Managing Human Resources

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

HR Planning for Alignment and Change

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Filters

Exam 14: Understanding Unionization and Collective Bargaining

What is the first step in the union certification process?

Which of the following is an example of a mandatory issue to be discussed during a collective bargaining session?

Which of the following statements about union instrumentality is true?

In the chapter opener vignette "Managing Human Resources at United Parcel Service," __________ and the use of part-time workers were important issues in the strike between the International Brotherhood of Teamsters (IBT) and UPS in 1997.

Which of the following statements about why unionization and collective bargaining are important is true?

__________ is the industry with the highest unionization rate

The majority of union members in the United States are:

From management's point of view, both cost considerations and smooth daily operations indicate that an effective grievance procedure is one that settles grievances at the _____ stage.

A mediator:

A certification election determines if the majority of employees want a union.

From the union's perspective, what is the most desirable bargaining unit?

Which of the following statements about continuous bargaining as a means of contract negotiation is true?

Germaine has been hired full-time by a large local teacher's union to handle their grievances and contract negotiations. Germaine's new job title is _____.

The steady decline of membership in unions in the United States can be explained by:

Before negotiations with the union, management needs to:

Decertification elections:

Managing Human Resources

Understanding the External and Organizational Environments

Ensuring Fair Treatment and Legal Compliance

HR Planning for Alignment and Change

Using Job Analysis and Competency Modeling

Recruiting and Retaining Qualified Employees

Selecting Employees to Fit the Job and the Organization

Training and Developing a Competitive Workforce

Conducting Performance Management

Developing an Approach to Total Compensation

Using Performance-Based Pay to Achieve Strategic Objectives

Providing Benefits and Services

Promoting Safety, Health, and Well-Being in the Workplace

Filters