Question 1

All of the following are aspects of nonverbal communication EXCEPT:

Accepted Answer

A)  The social worker's appearance 
B)  The social worker's body position 
C)  The social worker's phone mannerism 
D)  The social worker's eye contact 
A)  The social worker's appearance 
B)  The social worker's body position 
C)  The social worker's phone mannerism 
D)  The social worker's eye contact C

Question 2

A verbal statement that both demonstrates attentiveness and encourages the client to share more is:

Accepted Answer

A)  "Go on" 
B)  "Let's move on to the next question" 
C)  "We are getting off topic" 
D)  "I'm going to ask you a new question" 
A)  "Go on" 
B)  "Let's move on to the next question" 
C)  "We are getting off topic" 
D)  "I'm going to ask you a new question" A

Question 3

Nonverbal behaviors can detract from the social worker's ability to form a therapeutic alliance with the client or community member.

Accepted Answer

A) True 
 B)False  True

Question 4

A social worker should focus an interview by making assumptions about the client's situation and goals.

Accepted Answer

A) True 
 B)False

Question 5

A core relationship quality includes:

Accepted Answer

A)  Appropriate dress 
B)  Use of confidentiality 
C)  Informed consent 
D)  Warmth 
A)  Appropriate dress 
B)  Use of confidentiality 
C)  Informed consent 
D)  Warmth

Question 6

While legal requirements for mandated reports vary by state and locality, social workers must report incidents of abuse, neglect, or exploitation as they become aware.

Accepted Answer

A) True 
 B)False

Question 7

Explain two potential meanings of silence as described by the text. Give an example of each meaning.

Accepted Answer

The text describes two potential meaning

Question 8

Social workers are obligated to report incidents of abuse, neglect, or exploitation as they become aware.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following questions aligns with a social work perspective of listening to a client or community member for the purpose of engagement?

Accepted Answer

A)  What does the client or community member hope to gain from working with the social worker? 
B)  What does the social worker believe the client's goal should be? 
C)  How much of the client's story does the social worker need to hear to offer an accurate diagnosis? 
D)  What does the social worker want the client or community member to know about the social worker's expectations? 
A)  What does the client or community member hope to gain from working with the social worker? 
B)  What does the social worker believe the client's goal should be? 
C)  How much of the client's story does the social worker need to hear to offer an accurate diagnosis? 
D)  What does the social worker want the client or community member to know about the social worker's expectations?

Question 10

A social worker will benefit from asking mostly closed-ended questions in which of the following situations?

Accepted Answer

A)  While trying to learn about the client's family routine. 
B)  While trying to learn the dosage of a client's medication. 
C)  While trying to understand the client's perspective of a recent relationship breakup. 
D)  While trying to learn about the client's classroom routine. 
A)  While trying to learn about the client's family routine. 
B)  While trying to learn the dosage of a client's medication. 
C)  While trying to understand the client's perspective of a recent relationship breakup. 
D)  While trying to learn about the client's classroom routine.

Question 11

The social worker should consider his/her/their own culture and its impact on the ability to attend to a client.

Accepted Answer

A) True 
 B)False

Question 12

Engagement comes before which of the following steps in the professional helping process?

Accepted Answer

A)  Assessment 
B)  Intervention 
C)  Evaluation 
D)  Termination 
A)  Assessment 
B)  Intervention 
C)  Evaluation 
D)  Termination

Question 13

Describe three ways in which the limitations of confidentiality offer an opportunity to build and support the relationship between the client or community member and the social worker.

Accepted Answer

1. Building Trust: When a social worker

Question 14

Which of the following displays of behavior are important for forming the helping alliance?

Accepted Answer

A)  Unconditional positive regard, helping capacity, and empathy 
B)  Empathy, genuineness, and encouragement 
C)  Empathy, warmth, and unconditional positive regard 
D)  Genuineness, helping capacity, and warmth 
A)  Unconditional positive regard, helping capacity, and empathy 
B)  Empathy, genuineness, and encouragement 
C)  Empathy, warmth, and unconditional positive regard 
D)  Genuineness, helping capacity, and warmth

Question 15

A social worker prepares a mental list of synonyms of various mental states in order to demonstrate which kind of communication ability?

Accepted Answer

A)  Silence 
B)  Paraphrasing 
C)  Reflection of Feelings 
D)  Empathy 
A)  Silence 
B)  Paraphrasing 
C)  Reflection of Feelings 
D)  Empathy

Question 16

Verbal communication skills are more important that nonverbal communication skills in social work practice.

Accepted Answer

A) True 
 B)False

Question 17

When a social worker displays the capacity to experience the emotional state of another person, the social worker's behavior is most representative of:

Accepted Answer

A)  Warmth 
B)  Empathy 
C)  Genuineness 
D)  Helping 
A)  Warmth 
B)  Empathy 
C)  Genuineness 
D)  Helping

Question 18

Closed-ended questions:

Accepted Answer

A)  Are also known as leading questions 
B)  Are designed to eliminate choices for the client's answers 
C)  Are inappropriate to employ in social work settings 
D)  Are directed toward specific and concrete 
A)  Are also known as leading questions 
B)  Are designed to eliminate choices for the client's answers 
C)  Are inappropriate to employ in social work settings 
D)  Are directed toward specific and concrete

Question 19

Engagement is a process that includes which of the following skills?

Accepted Answer

A)  Interviewing 
B)  Communication 
C)  Listening 
D)  All three of the skills named are a part of the engagement process. 
A)  Interviewing 
B)  Communication 
C)  Listening 
D)  All three of the skills named are a part of the engagement process.

Question 20

All of the following statements about silence are accurate EXCEPT:

Accepted Answer

A)  Silence creates an appropriate space for self-reflection. 
B)  Each social worker will have a different level of comfort with silence. 
C)  The context of the helping situation determines the appropriate length of silence. 
D)  Silence always means that the social worker has made a mistake that has the potential to hinder the therapeutic alliance. 
A)  Silence creates an appropriate space for self-reflection. 
B)  Each social worker will have a different level of comfort with silence. 
C)  The context of the helping situation determines the appropriate length of silence. 
D)  Silence always means that the social worker has made a mistake that has the potential to hinder the therapeutic alliance.

All of the following are aspects of nonverbal communication EXCEPT:

A verbal statement that both demonstrates attentiveness and encourages the client to share more is:

Nonverbal behaviors can detract from the social worker's ability to form a therapeutic alliance with the client or community member.

A social worker should focus an interview by making assumptions about the client's situation and goals.

A core relationship quality includes:

While legal requirements for mandated reports vary by state and locality, social workers must report incidents of abuse, neglect, or exploitation as they become aware.

Explain two potential meanings of silence as described by the text. Give an example of each meaning.

Social workers are obligated to report incidents of abuse, neglect, or exploitation as they become aware.

Which of the following questions aligns with a social work perspective of listening to a client or community member for the purpose of engagement?

A social worker will benefit from asking mostly closed-ended questions in which of the following situations?

The social worker should consider his/her/their own culture and its impact on the ability to attend to a client.

Engagement comes before which of the following steps in the professional helping process?

Describe three ways in which the limitations of confidentiality offer an opportunity to build and support the relationship between the client or community member and the social worker.

Which of the following displays of behavior are important for forming the helping alliance?

A social worker prepares a mental list of synonyms of various mental states in order to demonstrate which kind of communication ability?

Verbal communication skills are more important that nonverbal communication skills in social work practice.

When a social worker displays the capacity to experience the emotional state of another person, the social worker's behavior is most representative of:

Closed-ended questions:

Engagement is a process that includes which of the following skills?

All of the following statements about silence are accurate EXCEPT:

Understanding Social Work Practice

Applying Values and Ethics to Practice

Social Work Practice With Individuals: Assessment and Planning

Social Work Practice With Individuals: Intervention, Termination, and Evaluation

Social Work Practice With Families: Engagement, Assessment, and Planning

Social Work Practice With Families: Intervention, Termination, and Evaluation

Social Work Practice With Groups: Engagement, Assessment, and Planning

Social Work Practice With Groups: Intervention, Termination, and Evaluation

Social Work Practice With Communities: Engagement, Assessment, and Planning

Social Work Practice With Communities: Intervention, Termination, and Evaluation

Social Work Practice With Organizations: Engagement, Assessment, and Planning

Social Work Practice With Organizations: Intervention, Termination, and Evaluation

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Exam 3: Communication, Interviewing, and Engagement: Relationship Skills for

All of the following are aspects of nonverbal communication EXCEPT:

A verbal statement that both demonstrates attentiveness and encourages the client to share more is:

Nonverbal behaviors can detract from the social worker's ability to form a therapeutic alliance with the client or community member.

A social worker should focus an interview by making assumptions about the client's situation and goals.

A core relationship quality includes:

While legal requirements for mandated reports vary by state and locality, social workers must report incidents of abuse, neglect, or exploitation as they become aware.

Explain two potential meanings of silence as described by the text. Give an example of each meaning.

Social workers are obligated to report incidents of abuse, neglect, or exploitation as they become aware.

Which of the following questions aligns with a social work perspective of listening to a client or community member for the purpose of engagement?

A social worker will benefit from asking mostly closed-ended questions in which of the following situations?

The social worker should consider his/her/their own culture and its impact on the ability to attend to a client.

Engagement comes before which of the following steps in the professional helping process?

Describe three ways in which the limitations of confidentiality offer an opportunity to build and support the relationship between the client or community member and the social worker.

Which of the following displays of behavior are important for forming the helping alliance?

A social worker prepares a mental list of synonyms of various mental states in order to demonstrate which kind of communication ability?

Verbal communication skills are more important that nonverbal communication skills in social work practice.

When a social worker displays the capacity to experience the emotional state of another person, the social worker's behavior is most representative of:

Closed-ended questions:

Engagement is a process that includes which of the following skills?

All of the following statements about silence are accurate EXCEPT:

Understanding Social Work Practice

Applying Values and Ethics to Practice

Social Work Practice With Individuals: Assessment and Planning

Social Work Practice With Individuals: Intervention, Termination, and Evaluation

Social Work Practice With Families: Engagement, Assessment, and Planning

Social Work Practice With Families: Intervention, Termination, and Evaluation

Social Work Practice With Groups: Engagement, Assessment, and Planning

Social Work Practice With Groups: Intervention, Termination, and Evaluation

Social Work Practice With Communities: Engagement, Assessment, and Planning

Social Work Practice With Communities: Intervention, Termination, and Evaluation

Social Work Practice With Organizations: Engagement, Assessment, and Planning

Social Work Practice With Organizations: Intervention, Termination, and Evaluation

Filters