Exam 3: Communication, Interviewing, and Engagement: Relationship Skills for

Which of the following circumstances is not necessarily representative of a limitation of confidentiality between the client or community member and the social worker?

A core relationship quality includes:

Excessive questioning can damage the relationship between the client and the social worker by:

When a social worker demonstrates the ability to learn about the client or community's background, culture, and traditions, the social worker demonstrates:

Positive regard for clients should not be unconditional.

What is your level of comfort with silence in an interview? What would support you in becoming more comfortable with silence?

Verbal and nonverbal communication skills both contribute to purposeful communication with clients and community members.

The phase of the change process that relies on the skills of interviewing, communication, and listening is:

Explain the difference between open-ended and closed-ended questions. Using the following dialogue, give a closed-ended and an open-ended response to the client. In what ways do you think your two questions will impact the way in which the client responds? Client: I'm really fed up with my spouse. He won't help me with the housework. I have to do everything for our kids, and I have a full time job. How in the world am I going to be able to manage without his help? Social Worker: Open-ended response + description of impact Closed-ended response + description of impact

When a social worker displays the capacity to experience the emotional state of another person, the social worker's behavior is most representative of:

Which of the following communication skills is the expression of the relevant points of a statement made by a client or community member?

Define a communication pitfall in your own words. Explain the way this impact might negatively impact the relationship with a client or community member.

A key component of the helping alliance is:

The benefit of a "listening first" approach to care of clients and communities is:

Which interviewing skill serves to support the social worker in better understanding a client's intent?

When a social worker summarizes several points to check that they were heard accurately, the social work is displaying which of the following interviewing abilities?

Which interviewing ability serves to support the information in better understanding a client's intent?

Silence can be interpreted in many different ways.

How can a social worker demonstrate attentiveness while utilizing silence as a communication skill?