Question 1

Performance relating to the five operations' objectives can be plotted on which type of diagram?

Accepted Answer

A) Quality 
B) Outcome 
C) Polar 
D) Satisfaction 
A) Quality 
B) Outcome 
C) Polar 
D) Satisfaction C

Question 2

At the end of the feasibility study the systems analyst

Accepted Answer

A) meets the users for a discussion 
B) gives a summary feasibility report to the management 
C) gives a systems proposal to management 
D) tells the top management if the system is not feasible 
A) meets the users for a discussion 
B) gives a summary feasibility report to the management 
C) gives a systems proposal to management 
D) tells the top management if the system is not feasible B

Question 3

Which of the following is not a tool and technique used in the process of Plan Risk Responses

Accepted Answer

A) Contingent Response Strategies 
B) Expert Judgment 
C) Risk and Impact Matrix 
D) Strategies for positive risks or opportunities 
A) Contingent Response Strategies 
B) Expert Judgment 
C) Risk and Impact Matrix 
D) Strategies for positive risks or opportunities C

Question 4

Which of the following should be taken into account when planning a project?

Accepted Answer

A) Social environment 
B) Political environment 
C) Operational environment 
D) All of the above 
A) Social environment 
B) Political environment 
C) Operational environment 
D) All of the above

Question 5

The following assumptions are made in case of break even analysis, except

Accepted Answer

A) All fixed costs are fixed 
B) All variable costs are fixed 
C) The prices of input factors are constant 
D) Volume of production and volumes of sales are equal 
A) All fixed costs are fixed 
B) All variable costs are fixed 
C) The prices of input factors are constant 
D) Volume of production and volumes of sales are equal

Question 6

Qualifying competitive factors are those which:

Accepted Answer

A) Directly win business for the operation. 
B) Need to be better than a good industry standard. 
C) Are relatively unimportant compared with the others. 
D) May not win extra business if the operation improves its performance but can certainly lose business if performance falls below a particular point. 
A) Directly win business for the operation. 
B) Need to be better than a good industry standard. 
C) Are relatively unimportant compared with the others. 
D) May not win extra business if the operation improves its performance but can certainly lose business if performance falls below a particular point.

Question 7

What matrix positions each factor according to its performance and its importance?

Accepted Answer

A) Competitive forces matrix 
B) Performance importance matrix 
C) Importance performance matrix 
D) Customer assessment matrix 
A) Competitive forces matrix 
B) Performance importance matrix 
C) Importance performance matrix 
D) Customer assessment matrix

Question 8

What do the letter 'D' and 'I' stand for in Deming's cycle of improvement?

Accepted Answer

A) Design and improve 
B) Develop and implement 
C) Design and implement 
D) Define and improve 
A) Design and improve 
B) Develop and implement 
C) Design and implement 
D) Define and improve

Question 9

During which stage of Risk planning are modeling techniques used to determine overall effects of risks on project objectives for high probability, high impact risks?

Accepted Answer

A) Identify Risks 
B) Plan Risk responses 
C) Perform Qualitative risk analysis 
D) Perform Quantitative risk analysis 
A) Identify Risks 
B) Plan Risk responses 
C) Perform Qualitative risk analysis 
D) Perform Quantitative risk analysis

Question 10

The following are the most important points of a detailed system proposal
(i) who will supply and install the required equipment
(ii) cost-benefit analysis
(iii) comparison of alternative solutions
(iv) implementation plan

Accepted Answer

A) i, ii and iii 
B) i, iii and iv 
C) ii, iii and iv 
D) ii and iii 
A) i, ii and iii 
B) i, iii and iv 
C) ii, iii and iv 
D) ii and iii

Question 11

A comparison between operations or parts of operations that are within the same total organisation is called:

Accepted Answer

A) Internal benchmarking 
B) Competitive benchmarking 
C) Non-competitive benchmarking 
D) External benchmarking 
A) Internal benchmarking 
B) Competitive benchmarking 
C) Non-competitive benchmarking 
D) External benchmarking

Question 12

The primary objective of cost-benefit analysis is

Accepted Answer

A) to find out direct and indirect cost of developing the information system 
B) to determine the tangible benefits of the information system 
C) to determine if it is economically worthwhile to invest in developing the information system 
D) to determine the intangible benefits of the information system 
A) to find out direct and indirect cost of developing the information system 
B) to determine the tangible benefits of the information system 
C) to determine if it is economically worthwhile to invest in developing the information system 
D) to determine the intangible benefits of the information system

Question 13

Performance measurement is:

Accepted Answer

A) The determination of improvement efforts. 
B) The process of quantifying action. 
C) The improvement of operations. 
D) The planning and control of operations. 
A) The determination of improvement efforts. 
B) The process of quantifying action. 
C) The improvement of operations. 
D) The planning and control of operations.

Question 14

Benchmarking against external organisations that do not compete directly in the same markets is called:

Accepted Answer

A) Non-competitive benchmarking 
B) Collaborative benchmarking 
C) Practice benchmarking 
D) Non-assault benchmarking 
A) Non-competitive benchmarking 
B) Collaborative benchmarking 
C) Practice benchmarking 
D) Non-assault benchmarking

Question 15

The principles of the business process re-engineering (BPR) approach do NOT include:

Accepted Answer

A) Checking that all internal customers act as their own suppliers to identify problems. 
B) Scrapping any process line over two years old and starting again from scratch. 
C) Striving for improvements in performance by radical rethinking and redesigning the process. 
D) Rethinking business processes cross-functionally to organise work around natural information flows. 
A) Checking that all internal customers act as their own suppliers to identify problems. 
B) Scrapping any process line over two years old and starting again from scratch. 
C) Striving for improvements in performance by radical rethinking and redesigning the process. 
D) Rethinking business processes cross-functionally to organise work around natural information flows.

Question 16

Improvement efforts are determined by:

Accepted Answer

A) Criticality of problems 
B) Current performance 
C) Priorities for future output 
D) All of the above 
A) Criticality of problems 
B) Current performance 
C) Priorities for future output 
D) All of the above

Question 17

Which kind of standards are those that are set arbitrarily to reflect some level of performance that is regarded as appropriate or reasonable?

Accepted Answer

A) Competitor performance standards 
B) Target performance standards 
C) Historical standards 
D) Absolute performance standards 
A) Competitor performance standards 
B) Target performance standards 
C) Historical standards 
D) Absolute performance standards

Question 18

For a police department, using competitor performance standards, a competitor might be:

Accepted Answer

A) A fire service 
B) A foreign police authority 
C) A similar police department 
D) All of the above 
A) A fire service 
B) A foreign police authority 
C) A similar police department 
D) All of the above

Question 19

Which of the following is regarded as a fundamental flaw in the whole concept of benchmarking?

Accepted Answer

A) It limits improvements to currently accepted methods of operating. 
B) It does not involve learning. 
C) It limits critical thinking. 
D) It is not a continuous process. 
A) It limits improvements to currently accepted methods of operating. 
B) It does not involve learning. 
C) It limits critical thinking. 
D) It is not a continuous process.

Question 20

The origins of benchmarking as it is used today go back to which company?

Accepted Answer

A) Microsoft 
B) Toyota 
C) Xerox 
D) McDonald's 
A) Microsoft 
B) Toyota 
C) Xerox 
D) McDonald's

Performance relating to the five operations' objectives can be plotted on which type of diagram?

At the end of the feasibility study the systems analyst

Which of the following is not a tool and technique used in the process of Plan Risk Responses

Which of the following should be taken into account when planning a project?

The following assumptions are made in case of break even analysis, except

Qualifying competitive factors are those which:

What matrix positions each factor according to its performance and its importance?

What do the letter 'D' and 'I' stand for in Deming's cycle of improvement?

During which stage of Risk planning are modeling techniques used to determine overall effects of risks on project objectives for high probability, high impact risks?

The following are the most important points of a detailed system proposal (i) who will supply and install the required equipment (ii) cost-benefit analysis (iii) comparison of alternative solutions (iv) implementation plan

A comparison between operations or parts of operations that are within the same total organisation is called:

The primary objective of cost-benefit analysis is

Performance measurement is:

Benchmarking against external organisations that do not compete directly in the same markets is called:

The principles of the business process re-engineering (BPR) approach do NOT include:

Improvement efforts are determined by:

Which kind of standards are those that are set arbitrarily to reflect some level of performance that is regarded as appropriate or reasonable?

For a police department, using competitor performance standards, a competitor might be:

Which of the following is regarded as a fundamental flaw in the whole concept of benchmarking?

The origins of benchmarking as it is used today go back to which company?

Project Planning and Analysis

Aspects of Market Research and Financial Statements

Financing and Industrial Unit Sickness

Project Management and Industrial Revival

Financial Management and Project Planning: Raw Materials, Expenses, and Working Capital

Finance and Business Operations

Organisational Structures, Conflict Management, and Change Management

Project Management and Quality Control

Cost, Risk, and Project Selection in Project Management

Project Management and Risk Analysis

Project Management Processes and Quality Control Techniques

Project Management and Software Development

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Exam 10: System Proposals, Feasibility Studies, Cost-Benefit Analysis, and Improvement Techniques

Performance relating to the five operations' objectives can be plotted on which type of diagram?

At the end of the feasibility study the systems analyst

Which of the following is not a tool and technique used in the process of Plan Risk Responses

Which of the following should be taken into account when planning a project?

The following assumptions are made in case of break even analysis, except

Qualifying competitive factors are those which:

What matrix positions each factor according to its performance and its importance?

What do the letter 'D' and 'I' stand for in Deming's cycle of improvement?

During which stage of Risk planning are modeling techniques used to determine overall effects of risks on project objectives for high probability, high impact risks?

The following are the most important points of a detailed system proposal (i) who will supply and install the required equipment (ii) cost-benefit analysis (iii) comparison of alternative solutions (iv) implementation plan

A comparison between operations or parts of operations that are within the same total organisation is called:

The primary objective of cost-benefit analysis is

Performance measurement is:

Benchmarking against external organisations that do not compete directly in the same markets is called:

The principles of the business process re-engineering (BPR) approach do NOT include:

Improvement efforts are determined by:

Which kind of standards are those that are set arbitrarily to reflect some level of performance that is regarded as appropriate or reasonable?

For a police department, using competitor performance standards, a competitor might be:

Which of the following is regarded as a fundamental flaw in the whole concept of benchmarking?

The origins of benchmarking as it is used today go back to which company?

Project Planning and Analysis

Aspects of Market Research and Financial Statements

Financing and Industrial Unit Sickness

Project Management and Industrial Revival

Financial Management and Project Planning: Raw Materials, Expenses, and Working Capital

Finance and Business Operations

Organisational Structures, Conflict Management, and Change Management

Project Management and Quality Control

Cost, Risk, and Project Selection in Project Management

Project Management and Risk Analysis

Project Management Processes and Quality Control Techniques

Project Management and Software Development

Filters